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Artera strengthens how healthcare providers communicate and care for patients through agentic technology.
The Role
ABOUT ARTERA
Our Mission: Make healthcare #1 in customer service.
What We Deliver: Artera, a SaaS leader in digital health, transforms patient experience with AI-powered virtual agents (voice and text) for every step of the patient journey. Trusted by 1,000+ provider organizations — including specialty groups, FQHCs, large IDNs and federal agencies — engaging 100 million patients annually. Artera’s virtual agents support front desk staff to improve patient access including self-scheduling, intake, forms, billing and more. Whether augmenting a team or unleashing a fully autonomous digital workforce, Artera offers multiple virtual agent options to meet healthcare organizations where they are in their AI journey. Artera helps support 2B communications in 109 languages across voice, text and web. A decade of healthcare expertise, powered by AI.
Our Impact: Trusted by 1,000+ provider organizations — including specialty groups, FQHCs, large IDNs and federal agencies — engaging 100 million patients annually. Hear from our CEO, Guillaume de Zwirek, about why we are standing at the edge of the biggest technological shift in healthcare’s history!
Our award-winning culture: Our award-winning culture: Since founding in 2015, Artera has consistently been recognized for its innovative technology, business growth, and named a top place to work. Examples of these accolades include: Inc. 5000 Fastest Growing Private Companies (2020, 2021, 2022, 2023, 2024); Deloitte Technology Fast 500 (2021, 2022, 2023, 2024, 2025); Built In Best Companies to Work For (2021, 2022, 2023, 2024, 2025, 2026). Artera has also been recognized by Forbes as one of “America’s Best Startup Employers,” Newsweek as one of the “World’s Best Digital Health Companies,” and named one of the top “44 Startups to Bet your Career on in 2024” by Business Insider.
Applicants must be currently authorized and have the ability to provide proof of full-time, long-term authorization to work in the United States. We are unable to provide visa sponsorship or support visa transfers now or in the future.
ABOUT THE OPPORTUNITY
Artera is seeking an IT Analyst to support our company-wide endpoints and access management. You will report directly to our Manager of Information Technology. You will come in on day one and learn our existing policies and procedures. You are excited about, and have a passion for learning new skills and improving processes.
You have strong organization skills, an independent work ethic, and work well across departments. You are able to pivot quickly, and manage large initiatives such as domestic and international compliance efforts. You will have the ability to develop, implement, and execute on processes in a fast-paced environment. This position is an exciting opportunity if you are looking to be at the forefront of healthcare technology.
This role supports IT systems and user access within a regulated federal environment. Candidates must meet criteria for a government background check and adhere to internal policies for access control, asset management, and operational continuity. Participation in compliance activities and training is expected.
Please note: This is an in-office position with an expectation of being in the office five days a week.
RESPONSIBILITIES
- Systems Access Management: Ensure that Employees can access systems and resources
- Trouble Shooting Ability: Troubleshoot issues with endpoints, mobile devices and networking
- User Access Administration: Ensure System access is kept up to date
- Risk Analysis: Identify risks, opportunities, faults and areas for improvement within Artera’s IT framework
- Performance Testing: Test and analyze IT system and software performance
- Resolution & Escalation: Prioritizing and resolving IT concerns and escalating serious issues to relevant stakeholders
- Process Documentation: Documenting processes and maintaining HelpDesk records
- Cross Functional Collaboration: Collaborating with internal departments to ensure that IT needs are met
REQUIREMENTS
- Experience with SaaS based administration
- 2-5 years experience working in a HelpDesk or other Information Technology role
- IT asset Management
- Familiar with audio visual equipment for live company meetings
- Familiar with MacOS administration
- Excellent communication skills, and an ability to collaborate with members of various teams
- Good problem analysis, problem-solving, and judgment skills
BONUS
- Scripting ExperienceNetworking Experience
- Experience with ISO 27701
- Healthcare experience
- Experience working with distributed teams
- Identity Access Management
- Experience, working with authentication tools such as Okta, Rippling or OneLogin
Interview Process
- We want this to be a fast, transparent, and mutually beneficial process. Here are the steps you can expect:
- Introductory Call with Talent Acquisition (20-30 min): A quick chat to learn about your background, understand your career aspirations, and share detailed insight into the IT Analyst Role, team structure, and our high-performance culture.
- Hiring Manager Video Interview (30 min): A deeper conversation focused on your motivation and demonstrate your potential within the IT Analyst function.
- Cross Functional Partner Interview (30 min): A 30 minute video with a cross functional partner and demonstrate what it would be like working together.
- Leadership Interview (30 min): A conversational interview with our SVP of Technical Operations to learn more about Artera and the key role that you'd play here.
OUR APPROACH TO WORK LOCATION
Artera has hybrid office locations in Santa Barbara, CA, and Philadelphia (Wayne), PA, where team members typically come in three days a week. Specific frequency can vary depending on your team's needs, manager expectations and/or role responsibilities.
In addition to our U.S. office locations, we are intentionally building geographically concentrated teams in several key metropolitan areas, which we call our “Hiring Hubs.” We are currently hiring remote candidates located within the following hiring hubs:
- Boston Metro Area, MA
- Chicago Metro Area, IL
- Denver Metro Area, CO
- Kansas City Metro Area (KS/MO)
- Los Angeles Metro Area, CA
- San Francisco / Bay Area, CA
- Seattle Metro Area, WA
This hub-based model helps us cultivate strong local connections and team cohesion, even in a distributed environment.
To be eligible for employment at Artera, candidates must reside in one of our hybrid office cities or one of the designated hiring hubs. Specific roles may call out location preferences when relevant.
As our hubs grow, we may establish local offices to further enhance in-person connection and collaboration. While there are no current plans in place, should an office open in your area, we anticipate implementing a hybrid model. Any future attendance expectations would be developed thoughtfully, considering factors like typical commute times and access to public transit, to ensure they are fair and practical for the local team.
WORKING AT ARTERA
Company benefits - Full health benefits (medical, dental, and vision), flexible spending accounts, company paid life insurance, company paid short-term & long-term disability, company equity, voluntary benefits, 401(k) and more!
Career development - Manager development cohorts, employee development funds
Generous time off - Company holidays, Winter & Summer break, and flexible time off
Employee Resource Groups (ERGs) - We believe that everyone should belong at their workplace. Our ERGs are available for identifying employees or allies to join.
EQUAL EMPLOYMENT OPPORTUNITY (EEO) STATEMENT
Artera is an Equal Opportunity Employer and is committed to fair and equitable hiring practices. All hiring decisions at Artera are based on strategic business needs, job requirements, and individual qualifications. All candidates are considered without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetics, protected veteran status, or any other protected status.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
Artera is committed to providing employees with a work environment free of discrimination and harassment; Artera will not tolerate discrimination or harassment of any kind. Artera provides reasonable accommodations for applicants and employees in compliance with state and federal laws. If you need an accommodation, please reach out to [email protected].
DATA PRIVACY
Artera values your privacy. By submitting your application, you consent to the processing of your personal information provided in conjunction with your application. For more information please refer to our Privacy Policy.
SECURITY REQUIREMENTS
All employees are responsible for protecting the confidentiality, integrity, and availability of the organization’s systems and data, including safeguarding Artera’s sensitive information such as, Personal identifiable Information (PII) and Protected Health Information (PHI). Those with specific security or privacy responsibilities must ensure compliance with organizational policies, regulatory requirements, and applicable standards and frameworks by implementing safeguards, monitoring for threats, reporting incidents, and addressing data handling risks or breaches.
What the Team is Saying
Nicole
VP of People
Reid
Director of Sales
Anav
Senior Staff Software Engineer
Artera Compensation & Benefits Highlights
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Healthcare Strength — Benefits materials highlight four medical plan options with $0 in‑network mental‑health copays on most plans, plus added supports like fertility and orthodontia. Feedback suggests employer contributions and low/no‑premium options can make coverage cost‑effective.
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Parental & Family Support — Policies provide up to 12 weeks of paid parental leave for all parents, with first‑30‑days meal delivery and childcare reimbursement during the return‑to‑work period. Family‑planning resources include a lifetime fertility credit for those on company plans.
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Leave & Time Off Breadth — Flexible, non‑accrual PTO is emphasized, alongside paid holidays and mentions of company shutdowns and periodic sabbaticals. Feedback suggests this breadth supports work‑life balance in a remote‑first environment.
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The Company
What We Do
Artera is an agentic company strengthening how healthcare providers communicate and care for patients. As an agentic partner, we bring over a decade of healthcare experience to address urgent workflows from day one and build custom solutions as healthcare providers’ needs evolve. Trusted by 1,000+ specialties, FQHCs, health systems, and federal agencies, Artera strengthens and enhances patient relationships across every interaction - from intake and scheduling to referral management, post-visit care, and more. For more information, visit www.artera.io. 2B+ Annual Comms. | #1 Best in KLAS (Patient Communications) | 11+yrs Experience | FedRAMP Class D Certification | 200M+ Patients | 1,000+ Provider Customers
Why Work With Us
At Artera, we believe the best work happens when people are truly connected. Our AI services model has shown what’s possible when small, focused teams move fast together — the speed of collaboration, pace of career growth, and quality of what we build can become stronger when teams share space.
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Artera Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We are focusing our U.S. hiring in three cities: Santa Barbara, CA (Our HQ), Seattle, WA, and Kansas City, KS/MO. Each location follows an in-person schedule that reflects how our local teams work best.
Typical time on-site:
Not Specified
