Hear from our CEO, Guillaume de Zwirek, about why we are standing at the edge of the biggest technological shift in healthcare’s history!
ABOUT THE OPPORTUNITY
At Artera we strive to create amazing experiences for healthcare patients and the providers who serve them. We are seeking a Head of Segment (Director) who will have singular accountability for meeting the unique needs of each of the clinic or health system customers in their scope of ownership. Working with a team of AI-first builders, the Head of Segment learns about the needs of their customers, and helps organize and guide their team in building to those needs. The role requires customer focus, and ability to invent groundbreaking solutions that leverage the power of Large Language Models (LLMs), and the operational discipline to continuously improve and re-invent on behalf of our customers.
You'll apply deep people-management expertise to guide planning, execution, and growth across the squad, and take a generous approach to mentorship — formally developing teammates, identifying stretch opportunities, and helping other leaders succeed.
At this level, you'll also own operational plans with short- to mid-term impact on results, play a meaningful role with your peers in cross-squad decisions, and maintain a hands-on building practice while owning the full customer lifecycle.
Key Responsibilities
- Deliver on segment operational and business outcomes with consistency; hold customer and technical quality steady even through change.
- Continuously develop the squad: formal mentorship, targeted coaching, and named development plans for each builder.
- Own the squad's customer portfolio at a level where you can speak confidently about every named customer's state, risks, and growth path.
- Monitor the performance of solutions for customers, iteratively improving over benchmark performance and rapidly responding to emerging issues
- Lead squad contributions to cross-squad efforts: Primitives adoption, Knowledge and Tools integrations, Harmony migration, shared security and compliance work.
- Partner with the CSM on commercial outcomes: net retention, expansion, and healthy renewals where applicable.
- Keep a visible, regular hands-on building practice; use it to maintain technical credibility and to recognize quality in others' work.
- Represent the squad in executive reviews; bring clean, data-informed narratives on what is working and what is not.
- Run thoughtful performance management, including early, candid conversations when performance is off-track.
- Contribute to Artera's leadership bench: grow the next Heads of Segment from your Senior and Staff AI Builders.
Basic Qualification
- Demonstrated AI-native fluency at the level that can set and hold the bar for an entire squad, maintained through active hands-on work (hard requirement).
- Typically 8 - 12 years of total experience with multiple years of direct people management, or equivalent demonstrated experience.
- Proven track record of running a team that delivered measurable customer and business outcomes.
- Strong hiring record, including demonstrated ability to attract and retain senior individual contributors.
- Strong judgment in performance management: has moved low performers off the team and developed high performers into bigger roles.
- Clear, persuasive written and verbal communication at executive and customer level.
- Evidence of cross-functional partnership: engineering, product, customer success, security, and people functions.
Preferred Qualifications
- Prior squad, pod, or team-of-teams leadership in a healthcare, agentic platform, or high-growth SaaS environment.
- Deep domain expertise in an Artera customer segment or platform area.
- Experience leading a squad through a significant migration (platform, EHR, ownership model).
- Experience with a US + Hungary or similar distributed team model.
- Prior experience partnering with security, compliance, or privacy functions in a regulated environment.
OUR APPROACH TO WORK LOCATION
At Artera, we believe the best work happens when people are truly connected. Our AI services model has shown what’s possible when small, focused teams move fast together — the speed of collaboration, pace of career growth, and quality of what we build can become stronger when teams share space. As we grow, we want every new teammate to feel part of an in-person community from day one.
That’s why we are focusing our U.S. hiring in three cities, where we are investing in offices and building strong local teams:
- Santa Barbara, CA (Our HQ)
- Seattle, WA
- Kansas City, KS/MO
Unless a role’s posting states otherwise, new U.S. roles are based in one of these three cities, and candidates should reside in (or be willing to relocate to) one of these areas. Each location follows an in-person schedule that reflects how our local teams work best; we’ll walk you through what to expect for your specific role and city during the interview process.
Focusing on offices and hiring in a few locations, rather than spreading thin across many cities, lets us invest deeply in each one so every team has real community, mentorship, and momentum in person.
Skills Required
- AI-native fluency maintained through active hands-on work
- Typically 8 - 12 years of total experience with multiple years of direct people management
- Proven track record of running a team that delivered measurable customer and business outcomes
- Strong hiring record, including demonstrated ability to attract and retain senior individual contributors
- Strong judgment in performance management, including moving low performers and developing high performers
- Clear, persuasive written and verbal communication at executive and customer level
- Evidence of cross-functional partnership: engineering, product, customer success, security, and people functions
- Authorization to work full-time long-term in the United States (no visa sponsorship available)
- Prior squad, pod, or team-of-teams leadership in healthcare, agentic platform, or high-growth SaaS environment
- Deep domain expertise in an Artera customer segment or platform area
- Experience leading a squad through a significant migration (platform, EHR, ownership model)
- Experience with a US + Hungary or similar distributed team model
- Prior experience partnering with security, compliance, or privacy functions in a regulated environment
What the Team is Saying
Artera Compensation & Benefits Highlights
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Healthcare Strength — Feedback suggests health coverage includes multiple medical plan options, dental and vision, and strong mental‑health access with $0 in‑network copays. Family‑planning support, an EAP, and wellness programs further reinforce the medical offering.
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Parental & Family Support — Feedback suggests paid parental leave for all parents is complemented by practical supports like meal delivery, childcare reimbursement, and fertility benefits. These elements indicate meaningful assistance through family‑building and return‑to‑work transitions.
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Leave & Time Off Breadth — Feedback suggests flexible, non‑accrual PTO is provided, along with company shutdowns and a periodic paid sabbatical. This breadth of time‑off options supports rest and longer breaks over tenure.
Artera Insights
What We Do
Artera, a SaaS leader in digital health, transforms patient experience with AI-powered virtual agents (voice and text) for every step of the patient journey. Trusted by 1,000+ provider organizations — including specialty groups, FQHCs, large IDNs and federal agencies — engaging 100 million patients annually. Artera’s virtual agents support front desk staff to improve patient access including self-scheduling, intake, forms, billing and more. Whether augmenting a team or unleashing a fully autonomous digital workforce, Artera offers multiple virtual agent options to meet healthcare organizations where they are in their AI journey. Artera helps support 2B communications in 109 languages across voice, text and web. A decade of healthcare expertise, powered by AI. For more information, visit www.artera.io.
Why Work With Us
At Artera, you’ll work alongside a team of talented, hard-working people who are driven to improve healthcare. You will be challenged with complex projects and meaningful work – making your success at Artera all the more meaningful.
Gallery
Artera Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our Santa Barbara HQ, Philadelphia and Budapest offices are currently hybrid. We also hire in LA-area, SF/Bay Area, Boston, Chicago, Denver, Seattle and Kansas City areas. We do not currently have offices there, but are looking to that in the future
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