Our Mission
You call. You wait. You call again. In every other part of your life, you book in seconds. In healthcare, you’re blocked.
We’re here to give power to the patient.
For nearly 20 years, we’ve built the leading healthcare marketplace - helping tens of millions of people find and book the care they need. Now, we’re going further: building our infrastructure beyond Zocdoc’s marketplace to power access to care wherever patients search, from provider websites and insurance directories to search engines, AI platforms, and more.
Healthcare still lacks something every other major consumer industry takes for granted: a seamless way to go from seeking to getting. We don’t want to own the front door to care; there isn't one. We want to make sure all of those doors open when patients are knocking.
Fixing healthcare starts with fixing access to it. And we're still just getting started.
We are seeking a detail-oriented Integration Health Engineer to ensure the stability, performance, and reliability of our system integrations. This role focuses on monitoring, troubleshooting, and optimizing integrations between various applications, platforms, and third-party services. The ideal candidate will proactively identify potential issues, resolve system errors, and work closely with development and operations teams to maintain seamless data flow and system connectivity.
Shift time: 4 AM IST to 1 PM IST
A Day in Your Life…
- Monitor Integration Performance – Continuously oversee system integrations to detect anomalies, latency, or failures.
- Troubleshoot & Resolve Issues – Diagnose and resolve integration errors, API failures, and data flow disruptions in real-time.
- Maintain System Health – Ensure integrations remain functional, efficient, and up to date with minimal downtime.
- Log Analysis & Reporting – Review logs and alerts to identify root causes of failures and document resolutions.
- Optimize Existing Integrations – Identify inefficiencies in data processing and recommend improvements to enhance performance.
- Coordinate with Engineering Teams – Work closely with developers, DevOps, and IT teams to implement fixes and improvements.
- Ensure Compliance & Security – Adhere to industry standards and best practices, including data protection policies and system security.
- Document Processes & Solutions – Maintain thorough documentation of troubleshooting procedures, integration updates, and system workflows.
Qualifications & Skills:
- Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field, or equivalent experience.
- 2-4 years of experience with API monitoring, system health checks, and integration and network troubleshooting.
- Proficiency in SQL, Python, PowerShell, or Bash for log analysis and automation.
- Experience with monitoring tools such as Splunk, Datadog, or Prometheus.
- Strong problem-solving skills with a proactive approach to issue resolution.
- Creativity in problem solving.
- Excellent communication and teamwork skills to collaborate with developers and stakeholders.
- Ability to manage multiple tasks and prioritize issues effectively.
- Experience working in integration support or system operations (preferred).
- Familiarity with cloud environments (AWS, Azure, Google Cloud) (preferred).
- Knowledge of incident management best practices (preferred).
Benefits
- An incredible team of smart and supportive people
- A competitive compensation package, including attractive medical insurance
- Amazing perks – think catered lunch every day, Ping Pong, etc.
- Daycare/creche facility for kids
- The chance to create a better healthcare experience for millions of patients!
- Corporate wellness programs with Headspace
- Cellphone and wifi reimbursement
- Competitive parental leave
- Sabbatical leave (over 5 years)
- Annual sponsored health check-ups
- Zocdoc is certified as a Great Place to Work 2025–2026
About us
Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.
Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.
Job Applicant Privacy Notice
Skills Required
- Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field, or equivalent experience
- 2–4 years of experience with API monitoring, system health checks, integration troubleshooting, and network troubleshooting
- Proficiency in SQL, Python, PowerShell, or Bash for log analysis and automation
- Experience with monitoring tools such as Splunk, Datadog, or Prometheus
- Strong problem-solving skills and a proactive approach to issue resolution
- Creativity in problem solving
- Excellent communication and teamwork skills
- Ability to manage multiple tasks and prioritize issues effectively
- Experience working in integration support or system operations
- Familiarity with AWS, Azure, or Google Cloud environments
- Knowledge of incident management best practices
What the Team is Saying
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Zocdoc Compensation & Benefits Highlights
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Healthcare Strength — Health insurance is characterized as comprehensive with multiple medical plan options, including options with no employee premium, and the employer paying a substantial share of costs. Dental and vision coverage are also portrayed as strong.
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Parental & Family Support — Paid leave for both parents is highlighted, with some accounts citing 16 weeks of fully paid maternity leave, and family-planning benefits are advertised. Candidates are encouraged to confirm current policy details and eligibility.
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Leave & Time Off Breadth — Paid time off is considered generous, with unlimited PTO reported for many salaried roles and a sabbatical after five years of service. Hourly roles may have a fixed allowance, indicating policy differences by employment type.
Zocdoc Insights
What We Do
Zocdoc is the tech company at the beginning of a better healthcare experience. Each month, millions of patients use Zocdoc to find in-network neighborhood doctors, instantly book appointments online, see what other real patients have to say, get reminders for upcoming appointments and preventive check-ups, fill out their paperwork online, and more.
Why Work With Us
Zocdoc's forward-thinking approach prioritizes collaboration, agility, and continuous learning in service of our long-term vision. This has helped us drive significant innovation in a complex, slow-moving industry, and our talented team is looking for impact-minded individuals to join us as we continue to re-imagine the healthcare experience.
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Zocdoc Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our NYC office is accessible to all employees five days a week, though working in-office remains completely voluntary; everyone is invited but nobody is required to work in the office.
