Our Mission
You call. You wait. You call again. In every other part of your life, you book in seconds. In healthcare, you’re blocked.
We’re here to give power to the patient.
For nearly 20 years, we’ve built the leading healthcare marketplace - helping tens of millions of people find and book the care they need. Now, we’re going further: building our infrastructure beyond Zocdoc’s marketplace to power access to care wherever patients search, from provider websites and insurance directories to search engines, AI platforms, and more.
Healthcare still lacks something every other major consumer industry takes for granted: a seamless way to go from seeking to getting. We don’t want to own the front door to care; there isn't one. We want to make sure all of those doors open when patients are knocking.
Fixing healthcare starts with fixing access to it. And we're still just getting started.
About the Role
We are seeking a detail-oriented Senior Integration Health Engineer to ensure the stability, performance, and reliability of our system integrations. This role focuses on monitoring, troubleshooting, and optimizing integrations between various applications, platforms, and third-party services. The ideal candidate will proactively identify potential issues, resolve system errors, and work closely with development and operations teams to maintain seamless data flow and system connectivity. They will build and maintain secure Claude Code and Glean tooling that improves integration triage, troubleshooting, documentation, and QA while applying evidence-based verification, human review, and measurable quality controls. In addition to technical responsibilities, this role also includes leadership in process improvement, training, and communication across teams and stakeholders.
A Day in Your Life
- Monitor Integration Performance – Continuously oversee system integrations to detect anomalies, latency, or failures.
- Develop AI-Assisted Tooling – Build, maintain, and continuously improve secure internal tooling and AI-assisted workflows using approved tools such as Claude Code and Glean.
- Troubleshoot & Resolve Issues – Diagnose and resolve integration errors, API failures, and data flow disruptions in real-time.
- Maintain System Health – Ensure integrations remain functional, efficient, and up to date with minimal downtime.
- Log Analysis & Reporting – Review logs and alerts to identify root causes of failures and document resolutions.
- Optimize Existing Integrations – Identify inefficiencies in data processing and recommend improvements to enhance performance.
- Coordinate with Engineering Teams – Work closely with developers, DevOps, and IT teams to implement fixes and improvements.
- Ensure Compliance & Security – Adhere to industry standards and best practices, including data protection policies and system security.
- Document Processes & Solutions – Maintain thorough documentation of troubleshooting procedures, integration updates, and system workflows.
- Team Leadership & Communication:
- Owns Training Initiatives – Develops and leads training sessions to elevate team knowledge and performance.
- Acts as a Point of Escalation – Handles complex technical issues, providing expert guidance and resolution support.
- Performs QA Activities – Reviews ticket management, client and cross-department interactions, and technical troubleshooting, providing both real-time and written feedback.
- Leads Daily Standups – Facilitates team check-ins to align on progress, blockers, and priorities.
- Contributes to Weekly Project Planning – Participates in roadmap discussions, ensuring integration priorities are accounted for.
- Drives Cross-Team Communication – Ensures effective communication with internal and external stakeholders, and proactively “closes the loop” on outstanding issues or updates.
Skills & Qualifications:
- Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field.
- 4-7 years of experience with API monitoring, system health checks, integration, and network troubleshooting.
- Proficiency in SQL, Python, PowerShell, or Bash for log analysis and automation.
- Experience with monitoring tools such as Splunk, Datadog, or Prometheus.
- Strong problem-solving skills with a proactive approach to issue resolution.
- Excellent communication and teamwork skills to collaborate with developers and stakeholders.
- Ability to manage multiple tasks and prioritize issues effectively.
- Ability to combine technical depth with judgment, confidence, and EQ.
- Strategic thinking, understanding priorities and dependencies, ability to contribute to broader team planning.
- Experience working in integration support or system operations. (Preferred)
- Experience with QA and mentorship. (Preferred)
- Familiarity with cloud environments (AWS, Azure, Google Cloud) (Preferred)
- Knowledge of incident management best practices. (Preferred)
Benefits
An incredible team of smart and supportive people
A competitive compensation package, including attractive medical insurance
Amazing perks – think catered lunch every day, Ping Pong, etc.
Daycare/creche facility for kids
The chance to create a better healthcare experience for millions of patients!
Corporate wellness programs with Headspace
Cellphone and wifi reimbursement
Competitive parental leave
Sabbatical leave (over 5 years)
Annual sponsored health check-ups
Zocdoc is certified as a Great Place to Work 2025–2026
About us
Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.
Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.
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Skills Required
- Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field
- 4-7 years of experience with API monitoring, system health checks, integration, and network troubleshooting
- Proficiency in SQL, Python, PowerShell, or Bash for log analysis and automation
- Experience with monitoring tools such as Splunk, Datadog, or Prometheus
- Strong problem-solving skills and a proactive approach to issue resolution
- Excellent communication and teamwork skills
- Ability to manage multiple tasks and prioritize issues effectively
- Ability to combine technical depth with judgment, confidence, and emotional intelligence
- Strategic thinking and ability to understand priorities and dependencies
- Experience working in integration support or system operations
- Experience with QA and mentorship
- Familiarity with cloud environments such as AWS, Azure, or Google Cloud
- Knowledge of incident management best practices
What the Team is Saying
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What We Do
Zocdoc is the tech company at the beginning of a better healthcare experience. Each month, millions of patients use Zocdoc to find in-network neighborhood doctors, instantly book appointments online, see what other real patients have to say, get reminders for upcoming appointments and preventive check-ups, fill out their paperwork online, and more.
Why Work With Us
Zocdoc's forward-thinking approach prioritizes collaboration, agility, and continuous learning in service of our long-term vision. This has helped us drive significant innovation in a complex, slow-moving industry, and our talented team is looking for impact-minded individuals to join us as we continue to re-imagine the healthcare experience.
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Zocdoc Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our NYC office is accessible to all employees five days a week, though working in-office remains completely voluntary; everyone is invited but nobody is required to work in the office.
