Information Developer - Support Communications

Information Developer - Support Communications

  

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.

Job Description:

   

The Information Developer in the area of Support Communications creates content for a variety of audiences (end user, system administrators, internal support engineers, product developers, training developers, system architects, etc). Interfaces with cross-functional areas as a member of the Engineering Resolution organization, such as marketing, test, support, and manufacturing. Works on problems/projects of diverse complexity and scope. Exercises independent judgment within generally defined policies and practices to develop communications strategies. May act as a team or project leader providing direction to team activities and facilitate information validation and team decision-making. The Information Developer is expected to:

What you will do:

Responsibilities:

• Collaborate with cross-functional subject matter experts in Engineering, Manufacturing, Marketing, Test, Supply Chain, etc. to gather content requirements.
• Apply developed knowledge of HPE products (e.g., ProLiant servers/Blade Servers, Storage platforms, Networking products, Converged System platforms, etc.)
• Research technical information for various topics in HP Product Bulletins, HP intranet libraries and on the web.
• Explain technical ideas in simple language.
• Ensure adherence to HPE Writing Standards.
• Ensure content flows in a logical, easy-to-read sequence.
• Follow the established HPE document development life cycle.
• Excellent interpersonal, oral, and written communication skills
• Ability to multi-task, organize, and prioritize
• Lead and provide guidance and mentoring to less-experienced team members.
• Lead a project team in the design, development and delivery of communications for a well-defined project.
• Manage moderately complex communication projects by engaging multiple Subject Matter Experts across HPE Business Units and/or Engineering, Marketing, Test, Manufacturing, Supply Chain, etc. for development of deliverables.

What you need to bring:
Education and Experience Required:

• Bachelor's or Master's degree in Computer Science, Information Systems, or equivalent.
• Typically 4+ years experience.
• Technical knowledge of HPE Storage platforms (e.g., Alletra Storage MP, GreenLake for Block Storage, MSA Storage, XP Storage, Primera Storage, StoreOnce, StoreEver, Storage Switches, Simplivity, etc.)
• Demonstrate use of HPE AI systems (i.e., Copilot, ChatHPE, etc.)

Accountability, Accountability, Active Learning, Active Listening, Administrative Procedures, Agile Methodology, Agile Scrum Development, Bias, Business, Coaching, Company Policies, Creativity, Critical Thinking, Data Analysis Management, Data Collection Management (Inactive), Deliverables Management, Design, Design Thinking, Document Controls, Empathy, External Customers, File Maintenance, Follow-Through, Group Problem Solving, Growth Mindset {+ 5 more}

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

#india#operations

Job:

Engineering Services

Job Level:

Specialist

    

    

In accordance with applicable Mexican laws and our commitment to non-discrimination, HPE strictly prohibits requiring medical certificates related to pregnancy status or HIV as conditions for employment, continued service, or promotion.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

   

Recruitment Fraud Alert

We have become aware of an increase in fraudulent recruitment activities in which individuals impersonate our company or authorized recruitment agencies to offer fake employment opportunities. These scams may occur through false websites, emails, social media, or chat-based applications and often aim to obtain personal information or money. Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge a candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. We also never request personal information such as back account details, Social Security numbers, or national IDs via social media or chat applications.

All legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual’s own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately.