We are monday.com, a global software company transforming how businesses run. Our product suite can adapt to the needs of diverse industries and use cases within one powerful platform, empowering ~245,000 customers worldwide to reimagine how work gets done, drive greater efficiency, and scale like never before.
With over 2,500 employees across the globe, we grow by prioritizing transparency and knowledge sharing. We care about the impact you make, not the hours you clock, so we encourage initiative, ownership, and fresh thinking. We back our people with flexible work, wellness and mental health support, and a work environment built on collaboration.
Our Services organization is growing and we are looking for a Implementation Consultant to join our Services team.
In this role, the person will work closely with our enterprise and strategic customers to implement monday.com to help their business needs and challenges.
Please note that this is a hybrid position that requires 3 days in office per week in our Sao Paulo office location.
About The Role- Take ownership of new accounts and manage their onboarding and implementation for our LATAM customers
- Build strong relationships with our clients to understand their needs and ensure their success with monday.com
- Act as a project manager to ensure timelines are met
- Serve as the main point of contact throughout the service period and act as the liaison between clients and the rest of the monday.com team
- Have the flexibility to execute different types of service offerings depending on which package the client has (PS, Onboarding, Managed Services)
- Work with customers to build their most time-sensitive workflows into monday.com and ensure there is a clear end-user training plan for those workflows.
- Build, own, and execute client success and implementation plans
- Navigate client organizations to uncover additional product applications & opportunities for partnership
- Spearhead internal cross-functional improvement projects
- 3+ years experience in a Professional Service / Implementation / Customer Success positions
- English and Spanish fluency speaking is a must
- Strong customer-facing and presentation skills with the ability to establish trust and credibility
- Demonstrated success in managing multiple tasks and priorities in a dynamic, high-energy environment
- Superb written and verbal communication skills
- Positive attitude, empathy, and high energy
- BA or BS degree
- Experience working with Web development frameworks, Javascript, HTML, CSS, and REST API - GraphQL is an advantage
Skills Required
- 3+ years experience in a Professional Service / Implementation / Customer Success positions
- English and Spanish fluency speaking
- BA or BS degree
- Experience working with Web development frameworks
- Strong customer-facing and presentation skills
- Superb written and verbal communication skills
- Positive attitude, empathy, and high energy
What the Team is Saying
monday.com Compensation & Benefits Highlights
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Retirement Support — A 401(k) with a guaranteed 3% company contribution regardless of employee deferral, plus equity eligibility and an ESPP, strengthens long‑term financial security. This flat contribution adds predictable value alongside stock programs.
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Parental & Family Support — Up to 13 weeks fully paid parental leave for all caregivers, adoption assistance, and an onsite mother’s room indicate robust family support. Access to fertility support is also described.
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Wellbeing & Lifestyle Benefits — Day‑to‑day perks include free in‑office breakfast, a monthly meal stipend around $300, a commuter stipend around $130, snacks, and a monthly wellness stipend, alongside 12 EAP sessions. These allowances complement medical, dental, vision, life, and disability insurance.
monday.com Insights
What We Do
At monday.com, we help teams get more work done. We are the best AI work platform that empowers teams to automate, build, and scale their impact end-to-end with tools that actually execute the work for you. With over $1B in ARR, 250,000+ customers, and a global team, we’re serious about building a product people love to use and giving our employees the same ownership and flexibility to shape the way the world works.
Why Work With Us
At monday.com we believe in transparency, accountability, and impact. Together, those values have lent themselves to create a strong culture of professional and creative autonomy where every team member is encouraged to share ideas and help bring them to life!
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monday.com Teams
monday.com Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
monday.com embraces a flexible work environment with our hybrid model!
