Responsibilities:
• Research current and upcoming regulations or changes to the regulations.
• Communicate clearly with the owners, executive management, champions, and department managers
concerning any current or proposed regulations put in place by regulatory agencies.
• Ongoing communication to educate and consult with clients through calls, regular interactions, emails, and
quarterly reports and meetings.
• Assist clients remotely during regulatory inspections conducted by Federal, State, or Local agencies.
• Resolving client issues as part of the escalation process and manage until the issue is resolved.
• Understand the full functionality of the KPA product suite, ABLE software, features and benefits, and
competitive position to best support all clients.
• Resolving client issues as part of the escalation process and manage until the issue is resolved.
• Collect feedback to drive continuous improvement across all areas of the business.
• Other duties as assigned by management.
Success Criteria:
• Experienced at problem solving, organizational and time management skills.
• Dynamic personality with an effective communication style.
• Must be self-motivated and goal oriented.
• Clear and concise with both verbal and written communication.
• Ability to understand process, identify improvements and implement change.
Qualifications:
• Experience with Microsoft Office (Word, Excel, Powerpoint, Outlook, etc.).
• Communicate effectively with clients of all levels.
• Patient, friendly, and direct when necessary.
• Skilled at building long-term relationships with our clients.
• Intellectually curious and able to think on your feet.
KPA Compensation & Benefits Highlights
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Retirement Support — Company materials and job postings highlight a 401(k) with company match that vests immediately, positioned as a plus versus typical graded vesting. This structure is presented as part of a well‑rounded total rewards package.
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Healthcare Strength — Medical, dental, vision, company‑funded life insurance, an Employee Assistance Program, and explicitly no‑cost mental‑health benefits are called out in recent listings. Wellness resources and access to care are emphasized across public materials.
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Leave & Time Off Breadth — Generous PTO, paid and floating holidays, paid parental leave, and paid volunteer time are described in company materials. Public listings consistently present a broad set of time‑off options.
KPA Insights
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What We Do
KPA solutions help clients identify, remedy, and prevent workplace safety and compliance problems across their entire enterprise. The combination of KPA’s easy-to-use software platforms, consulting services, and award-winning training content helps organizations minimize risk so they can focus on what’s important—their core business. For nearly 40 years, KPA has helped 10,000+ clients achieve regulatory compliance, protect their business, and keep people safe.
Why Work With Us
Since 1986 we have been refining the core values with which we work together as a team and with our clients. Do you align with our core values of Integrity, Helpfulness, Excellence, Agility, Respectfulness, and Teamwork? It is these core values that promote our success through both organic growth and integrating acquisitions.
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KPA Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
KPA operates in a hybrid, remote-first work environment where daily office attendance is optional and teams get together in-person for collaboration.


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