Group Product Manager (Service)

monday.com is pioneering a truly AI-native, agentic platform where intelligence is a core architectural component, not just an add-on. As an AI-first engineering organization, we’ve built a unified ecosystem where autonomous agents and workflows actively execute work on our users' behalf. From investing in an open MCP interface to orchestrating fleets of agents across the development lifecycle, we combine deep platform expertise with rapid iteration to solve high-magnitude challenges at scale. We are redefining what product and engineering can be in an agentic world

Why This Role Matters

monday Service is a groundbreaking new product launched in February 2025, operating as a high-velocity startup within monday.com. Our mission is to revolutionize the service industry, making companies more efficient than ever before through deep AI innovation.

As the Product Group Lead for , you will be the engine that makes this momentum compound. You won’t just be optimizing a funnel; you will be defining how customers first discover, onboard, and find value in a service product that is AI-native from day one. This is a rare opportunity to lead a "startup" from 0 to 1 while leveraging the scale and resources of a global leader.

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What You’ll Do

• Lead & Scale: Lead, develop, and grow a team of PMs focused on customer acquisition, onboarding, activation, and retention within the monday Service ecosystem.
• Define the Vision: Shape the future of AI-driven service solutions. Own the surface where users first experience the "magic" of an agentic service platform.
• Drive 0-1 Growth: Own the full customer lifecycle - from first touch to a retained, power user. You’ll implement PLG best practices, rigorous experimentation (A/B testing), and funnel diagnostics to move business metrics.
• AI-First Innovation: Define how AI makes service smarter - intelligent ticketing, autonomous agent onboarding, and predictive expansion signals that transform business processes.
• Hybrid Growth Motion: Partner with GTM teams on hybrid PLG + SLG motions, ensuring the product scales from self-serve small teams to enterprise-grade service organizations.
• Startup Execution, Enterprise Scale: Work in a fast-paced environment, partnering closely with R&D, Design, and Marketing to ship complex, cross-department initiatives at lightning speed.

What We’re Looking For

• 7+ years of Product Management experience in high-scale SaaS, with a proven track record of delivering measurable growth outcomes.
• You have successfully built and mentored high-performing PM teams.
• The "0 to 1" Mindset: Experience in early-stage products or startup environments. You are comfortable with ambiguity and thrive on finding PMF.
• AI & Data Fluency: Strong analytical background with a focus on experimentation and a deep understanding of how AI can be leveraged to enhance user experiences and operational efficiency.
• Strategic Partner: Proven ability to partner with GTM functions (Sales, CS, Marketing) to scale hybrid growth models.
• Exceptional Communicator: You can drive alignment across R&D, Design, and Executive leadership without losing speed or craft.

Why You Should Join

• Build the Future of Service: You’re not maintaining an existing category; you’re redefining what a Service product looks like in an agentic, AI-first world.
• High Impact, High Velocity: As part of the monday Service team, your work directly influences the product’s trajectory and the company’s next big growth engine.
• The Best of Both Worlds: Enjoy the thrill and ownership of a 0-1 startup with the stability, data, and mentorship of a world-class engineering organization.
• Culture of Craft: Join a team that values transparency, rapid iteration, and ownership. We care about outcomes and building products that users actually love.
• Are you ready to lead the next revolution ? Let’s build it.

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