Realize your potential by joining the leading performance-driven advertising company!
As a Frontline PS Technical Support Engineer on the Professional Services team in our Gurgaon office, you’ll play a vital role in providing support via various channels like chat, email, and video conference, demonstrating flexibility and adaptability to different communication mediums. Being service-oriented and prioritizing the client's needs is key, as is the willingness to continually learn and adapt to new technologies and methodologies.
To thrive in this role, you'll need:- Excellent communication skills in English, both verbal and written.
- Open for 24x7 shifts.
- Should have working experience in ad tech industries.
- Should have working experience in Technical Support, understanding of logs, and working knowledge of APIs and SQL.
- Strong multitasking, prioritization skills, and attention to detail
- A motivated team player with a positive attitude and the ability to accept and give productive feedback
- Ability to stay calm and maintain performance when under pressure.
- Willingness and ability to work in a fast-paced, ever-evolving environment and learn new technologies
As a Frontline PS Technical Support Engineer, you’ll bring value by:
- An Engineer should possess extensive knowledge and technical expertise in the Ad tech domain.
- Troubleshoot and resolve complex technical issues that arise while providing highest level of customer experience
- Serve as the first point of contact for Taboola’s clients.
- Timely response to incoming customer support inquiries via email, Live Chat and support ticketing system.
- Communicate urgent technical issues internally and externally.
- Troubleshoot technical issues and escalate issues internally as needed.
- Board management and timely Case Assignment.
- Ensure equal workload distribution to the team members.
- Be responsible for highlighting operational issues to the management and plan to mitigate them.
- Able to work in different shifts as part of 24/7 operation.
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Skills Required
- Excellent verbal and written English communication skills
- Availability to work 24x7 shifts and different shifts as part of 24/7 operation
- Working experience in ad tech industry
- Working experience in technical support including understanding of logs
- Working knowledge of APIs and SQL
- Strong multitasking, prioritization skills, and attention to detail
- Team player with positive attitude and ability to accept and give feedback
- Ability to stay calm and maintain performance under pressure
- Willingness and ability to learn new technologies in a fast-paced environment
What the Team is Saying
Taboola Compensation & Benefits Highlights
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Parental & Family Support — Primary caregivers are offered up to 26 weeks of paid leave, with secondary‑caregiver leave scaling by tenure and a phased return‑to‑work option at full pay. Additional supports such as adoption assistance, childcare benefits, and mother’s rooms reinforce a family‑friendly package.
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Healthcare Strength — Comprehensive medical, dental, and vision coverage is highlighted across regions, with mental‑health support and wellness programs included. U.S. materials point to strong core coverage, while carriers are specified by country (e.g., Cigna in the U.S., Vitality in the UK, AXA in France).
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Leave & Time Off Breadth — U.S. offices feature an unlimited PTO policy alongside paid sick days and holidays, and other regions list substantial annual leave allowances. Built‑out time‑away programs are consistently called out, supporting work‑life balance.
Taboola Insights
What We Do
Taboola empowers businesses to grow through performance advertising technology that goes beyond search and social and delivers measurable outcomes at scale. Taboola works with thousands of businesses who advertise directly on Realize, Taboola’s powerful ad platform, reaching approximately 600M daily active users across some of the best publishers in the world. Publishers like NBC News, Yahoo, and OEMs such as Samsung, Xiaomi and others use Taboola’s technology to grow audience and revenue, enabling Realize to offer unique data, specialized algorithms, and unmatched scale.
Why Work With Us
What sets Taboola apart? Our culture. We combine the massive data scale of a global ad-tech powerhouse with a culture anchored in empathy, non-linear growth, and trust-first flexibility. If you're looking to tackle complex AI challenges alongside brilliant, supportive peers—while being valued as a whole human being—your next chapter starts here.
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Taboola Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Taboola offers flexibility and the ability to work remotely two days a week with three days in-office.
