The Business Service Specialist II supports front-office operations by providing excellent customer service, processing payments, managing title documentation, and performing administrative functions. This role works independently to ensure accurate records, efficient workflow, and a positive client experience while supporting Cox's culture and safety standards.
Key Responsibilities
- Provide customer service and support to clients and internal partners in person and by phone.
- Process payments and respond to customer inquiries.
- Scan, associate, file, retrieve, and prepare titles and documents for shipment.
- Pull and prepare title batches for reassignment processing.
- Perform data entry, filing, document routing, and record maintenance.
- Verify information accuracy and resolve discrepancies.
- Support sale day and front-office operations.
- Follow company safety policies and actively support safety initiatives.
- Perform other duties as assigned.
Required Qualifications
- High School Diploma or GED required.
- 2-4 years of administrative, customer service, or office support experience.
- Strong communication, organizational, and customer service skills.
- Excellent attention to detail and accuracy.
- Proficiency with basic computer applications, including Microsoft Office.
- Strong problem-solving and de-escalation skills.
- Ability to build and maintain positive business relationships.
Preferred Qualifications
- Bachelor's degree in a related field.
- Experience in title processing, vehicle services, or automotive operations.
- Working knowledge of Salesforce, AS400, Workbench, and Excel.
- Previous experience as a Commercial Services Specialist.
Core Competencies
- Customer Focus
- Attention to Detail
- Communication
- Teamwork
- Organization
- Accountability
- Problem Solving
- Adaptability
This role is ideal for a detail-oriented professional who enjoys delivering exceptional customer service while supporting efficient business operations.
USD 20.00 - 30.00 per hour
Compensation:
Hourly pay rate is in the range of $20.00 - $30.00/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Benefits:
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
EOE, including disability/vets
Skills Required
- High School Diploma or GED
- 2-4 years of administrative, customer service, or office support experience
- Strong communication, organizational, and customer service skills
- Excellent attention to detail and accuracy
- Proficiency with basic computer applications, including Microsoft Office
- Strong problem-solving and de-escalation skills
- Ability to build and maintain positive business relationships
- Bachelor's degree in a related field
- Experience in title processing, vehicle services, or automotive operations
- Working knowledge of Salesforce, AS400, Workbench, and Excel
- Previous experience as a Commercial Services Specialist
- Authorization to work in the United States without sponsorship
What the Team is Saying
Cox Enterprises Compensation & Benefits Highlights
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Healthcare Strength — Medical coverage spans multiple Aetna plan options with in-network preventive care at 100%, plus mental-health access including at-no-cost virtual therapy for those on the Cox Aetna plan. Added programs like PrudentRx for $0 select specialty meds, Hinge Health, and Calm expand clinical and wellness support.
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Parental & Family Support — Paid parental leave, fertility benefits via Progyny, adoption assistance with defined reimbursement limits, and childcare/backup care resources demonstrate robust family-forming and caregiving support. Supports such as Milk Stork and Care.com membership extend this coverage to practical needs.
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Retirement Support — A 401(k) program is described with a dollar-for-dollar match up to 6% plus an additional 2% automatic contribution for eligible employees, alongside financial coaching and student-loan tools. Administration via Vanguard and clear plan references signal mature retirement support.
Cox Enterprises Insights
What We Do
For well over a century, Cox Enterprises has been shaping the future with daring ideas and values-driven thinking. Since our founding in 1898, our relentless spirit of innovation has driven us to disrupt industries and enhance the quality of life in the communities we serve. Through our major divisions — Cox Communications, Cox Automotive and Cox Farms — our people have countless opportunities to grow and make an impact in the communications and automotive industries, as well as in new ventures in agriculture, cleantech, digital media and more. As a privately-held, family-owned business, we know that people are our most valuable asset. We offer a supportive and inclusive environment with flexible career growth, amazing benefits and work-life balance at the forefront. Our mission, our ways of working and our commitment to people are what make our workplace culture remarkably flexible and resilient. Join us to build a better future and make your mark.
Why Work With Us
At our core, Cox is a technology company that values human relationships. We know people feel most empowered when their work has meaning, when they feel respected and have opportunities to grow. “Career satisfaction” is not enough at Cox — we’re here to help you find balance, live well and achieve your career goals even as they change over time.
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Cox Enterprises Teams
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Every person has different working styles and preferences — and we aim to empower teams to work where they are most comfortable. Some roles require in-person work, but for those that can be performed remotely, we offer flexibility.
