As a Forward Deployed Engineer in the customer organisation, you are the technical spearhead of monday.com's AI transformation motion for our most strategic customers. You will carry a portfolio of 1 to 2 strategic accounts, deeply embedded with C-level and technical teams to architect, build, and ship AI solutions in production, and you will be accountable for the business outcomes those engagements promised, not just the build.
This is part of a growing motion, and you will be joining a team that’s already working on active deployments.
Please note this is a hybrid position of 3 days/week in our London office.
About the RoleEnterprises don't struggle to access AI capability; they struggle to deploy it. Your job is closing that gap for a small portfolio of monday.com's highest-value customers. You will advise executives on AI-driven operational change, design and ship the systems that make it real, and feed what you learn back into the product with evidence, not anecdotes.
You will work with: monday AI agents, MCP-based integrations into customer systems, vibe apps, and production workflows. You will take these from discovery through architecture, build, rollout, and measurable adoption.
This is an autonomous, high-visibility role that shapes both customer outcomes and the future of forward-deployed engineering at monday.com.
What You'll DoStrategic transformation. Embed with C-level stakeholders across your accounts to architect end-to-end AI solutions and scalable workflows that solve complex, mission-critical business pains. You own the narrative from pilot to full production rollout.
Outcome ownership. Your success metric is the business result the engagement committed to: adoption, workflow throughput, measurable ROI. You define the success criteria with the customer up front and you own getting there.
Build and ship. Design sophisticated platform configurations, build monday agents and vibe apps, wire MCP integrations into customer systems, and prototype custom scripts where the platform ends. Your leverage is architecture and judgment; your credibility is that you can build it yourself.
Eval-driven product feedback. Instrument your deployments, run evals against real customer workflows, and translate what you find into PRDs and roadmap input that changes what we build. You are a sensor for the product org, with data behind every claim.
Cross-functional leadership. Partner with Sales and CS as the technical authority on account strategy. Productize what you learn: patterns, agents, and assets from one account become reusable machinery for the whole motion.
What we promiseThis role has been built with a direct line into the product roadmap, a mandate to productize rather than repeat, and outcome-based success criteria agreed before the build starts.
What You Bring5+ years building applications from scratch using TypeScript/Node.js/React, with full-stack depth
Experience leading hands-on projects end-to-end in a production environment, preferably client-facing
Background in Solution Architecture or Software Engineering with a strong grasp of AI/LLM systems: agent architectures, MCP or comparable tool-use protocols, evals, and prompt-to-production workflows
Experience navigating C-suite relationships and influencing executive decisions in ambiguous environments
Track record of turning one-off delivery work into reusable assets, product requirements, or repeatable playbooks
Entrepreneurial, fast-moving, and focused on long-term impact over immediate fixes
Skills Required
- 5+ years building applications from scratch using TypeScript, Node.js, and React, with full-stack depth
- Experience leading hands-on projects end-to-end in a production environment
- Experience in Solution Architecture or Software Engineering
- Strong understanding of AI/LLM systems, including agent architectures, MCP or comparable tool-use protocols, evaluations, and prompt-to-production workflows
- Experience navigating C-suite relationships and influencing executive decisions in ambiguous environments
- Track record of turning one-off delivery work into reusable assets, product requirements, or repeatable playbooks
- Client-facing project experience
- Entrepreneurial, fast-moving approach focused on long-term impact
What the Team is Saying
monday.com Compensation & Benefits Highlights
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Healthcare Strength — Comprehensive medical, dental, and vision coverage is offered in the U.S., complemented by mental-health resources such as counseling sessions and Calm access.
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Parental & Family Support — Up to 13 weeks of fully paid parental leave for all caregivers is provided, with adoption assistance and a structured return-to-work program that support families.
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Retirement Support — A 401(k) with an automatic 3% company contribution regardless of employee deferral is included, strengthening long-term financial security.
monday.com Insights
What We Do
At monday.com, we help teams get more work done. We are the best AI work platform that empowers teams to automate, build, and scale their impact end-to-end with tools that actually execute the work for you. With over $1B in ARR, 250,000+ customers, and a global team, we’re serious about building a product people love to use and giving our employees the same ownership and flexibility to shape the way the world works.
Why Work With Us
At monday.com we believe in transparency, accountability, and impact. Together, those values have lent themselves to create a strong culture of professional and creative autonomy where every team member is encouraged to share ideas and help bring them to life!
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
monday.com embraces a flexible work environment with our hybrid model.
