As a Forward-Deployed Engineer in the Services organisation, you'll be a key technical partner for our most strategic customers. Your focus is high impact: driving AI transformation, helping to grow our strategic accounts, and translating real-world complexity into product insight. You'll embed deeply with one (or a small number of) high-value customer, working with C-level and technical teams to architect solutions that redefine how they work.
You'll lead customer transformations that put AI capabilities to work in complex, mission-critical use cases — owning the full delivery cycle, from understanding customer needs and business pain points, through architecting and designing the solution, to building it and rolling it out to teams.
This is a foundational role: you'll help define what forward-deployed engineering looks like at monday.com.
Why This Role MattersAs a monday.com Forward-Deployed Engineer, you'll drive strategic transformation, AI adoption, and product strategy — directly impacting revenue, roadmap, and customer trust. You'll partner closely with strategic customers, advising executives on AI-driven operational change, and feeding insights back to the product team. This is a highly autonomous, highly visible role, with real scope to shape its own future.
What You'll DoYour main leverage is architecture, judgment, and influence — connecting customer reality to product direction. You'll also prototype hands-on where it accelerates that work.
Strategic Customer Transformation
Lead technical and solution ownership for strategic monday.com accounts
Work with executive stakeholders to define AI-driven transformation goals tied to business outcomes and ARR growth
Design, architect, and build end-to-end solutions using monday.com, customer systems, and AI tools — prioritising feasibility, scalability, and adoption
Own success metrics and the project narrative from pilot through scaled rollout
Cross-Functional Leadership
Partner strategically with Sales and CS on strategic accounts as a technical authority
Guide account strategy, solution positioning, and executive narratives (without owning quota or demos)
Raise internal teams' solution thinking and AI literacy
Spot patterns in customer needs, translate them into product feedback and PRDs, and validate AI use cases and adoption barriers
Product & Implementation Expertise
Act as a monday.com product expert and consultant, designing tailored solutions — configurations, automations, reporting, user management, and other advanced platform features
Build strong relationships with client stakeholders to understand their business needs and drive successful adoption across their organisation
Design sophisticated workflows to solve complex business cases, partnering with technical resources on migrations and integrations as needed
Prototype custom solutions where useful, including scripting, AI-assisted development, and integrations into the customer's tech stack
Technical
Experience in a customer-facing strategic role (Solution Architect, Solution Engineer, or former software engineer)
Strong systems thinking and architectural judgment; hands-on coding experience is a plus, not a requirement
Fluency in AI concepts and tools (e.g. LLM workflows, automation), and a clear eye for distinguishing substance from hype
Ability to quickly assess technical feasibility and guide teams toward pragmatic solutions
Business & Customer
Direct experience working with C-level and senior enterprise stakeholders
Comfortable navigating ambiguity, minimal process, and high visibility
A track record of influencing decisions without formal authority
Mindset
Entrepreneurial, impact-oriented, curious, strategic
You move fast, iterate, and think beyond the immediate solution toward scale
Skills Required
- Experience in a customer-facing strategic role (Solution Architect, Solution Engineer, or former software engineer)
- Strong systems thinking and architectural judgment
- Hands-on coding experience
- Fluency in AI concepts and tools (e.g., LLM workflows, automation)
- Ability to quickly assess technical feasibility and guide pragmatic solutions
- Direct experience working with C-level and senior enterprise stakeholders
- Experience designing architectures, integrations, and complex workflows on enterprise platforms
- Track record of influencing decisions without formal authority
What the Team is Saying
monday.com Compensation & Benefits Highlights
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Retirement Support — A 401(k) plan with a guaranteed 3% company contribution regardless of employee deferral provides reliable retirement savings support. This predictable employer funding strengthens baseline long‑term financial security.
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Parental & Family Support — Up to 13 weeks of fully paid parental leave for all caregivers and adoption assistance (reimbursing up to $10,000) support growing families. Return‑to‑work programming and family events further ease caregiving transitions.
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Wellbeing & Lifestyle Benefits — Free daily breakfast, monthly meal (~$300) and commuter (~$130) stipends, snacks, and wellness offerings enhance everyday experience. Mental‑health resources, including 12 counseling sessions and additional wellness stipends, add meaningful support.
monday.com Insights
What We Do
At monday.com, we help teams get more work done. We are the best AI work platform that empowers teams to automate, build, and scale their impact end-to-end with tools that actually execute the work for you. With over $1B in ARR, 250,000+ customers, and a global team, we’re serious about building a product people love to use and giving our employees the same ownership and flexibility to shape the way the world works.
Why Work With Us
At monday.com we believe in transparency, accountability, and impact. Together, those values have lent themselves to create a strong culture of professional and creative autonomy where every team member is encouraged to share ideas and help bring them to life!
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
monday.com embraces a flexible work environment with our hybrid model!
