The Food & Beverage Executive is responsible for delivering elevated, intuitive and engaging dining experiences across all outlets, including restaurants, bars, in-room dining and events.
This role goes beyond service execution, taking ownership of service flow, guest engagement and operational coordination. The Food & Beverage Executive supports supervisors and managers in ensuring seamless operations, maintaining high standards and driving guest satisfaction while contributing to team performance and development.
GENERAL DUTIES
• Deliver exceptional, personalised and detail-oriented service to all guests.
• Take ownership of service sections, ensuring smooth and efficient operations.
• Coordinate with kitchen and bar teams to ensure timely and accurate service delivery.
• Support daily outlet operations across restaurant, bar, banquets and in-room dining.
• Maintain a clean, organised and well-prepared service environment.
• Undertake any other duties or tasks deemed reasonable by the Restaurant Manager or Supervisor.
OPERATIONS & CASH HANDLING
• Manage billing processes accurately using POS systems.
• Handle cash, credit card transactions and settlements responsibly.
• Monitor service flow and assist in resolving operational challenges during service.
• Ensure proper mise en place and readiness for service periods.
• Maintain outlet cleanliness, organisation and equipment standards.
PRODUCT KNOWLEDGE & SERVICE LEADERSHIP
• Maintain in-depth knowledge of food, beverages, menus and preparation methods.
• Stay updated on menu changes, promotions and seasonal offerings.
• Support and guide team members during service to maintain standards.
• Assist in training junior team members and reinforcing service techniques.
• Ensure service procedures are executed correctly and consistently.
GUEST EXPERIENCE & SERVICE STANDARDS
• Create memorable and engaging dining experiences aligned with NoMad standards.
• Build rapport with guests and anticipate their needs proactively
• Provide informed recommendations on menu items, beverages and pairings.
• Handle guest feedback, complaints and service recovery professionally.
• Ensure consistency and excellence in every guest interaction.
TEAMWORK & DEVELOPMENT
• Support supervisors in leading the team during service periods.
• Act as a role model for service excellence and professionalism.
• Participate actively in training and development programs.
• Contribute ideas for improving service quality and guest experience.
• Foster teamwork, collaboration and a positive work environment.
COMPLIANCE & SAFETY
• Adhere to hygiene, food safety and sanitation standards at all times.
• Ensure responsible service of alcohol in accordance with regulations.
• Maintain high standards of personal grooming and presentation.
• Follow all health, safety and company policies and procedures
• Ensure a safe and compliant working environment.
EXPECTATIONS:
The F&B Executive is expected to:
• Always maintain a consistently professional and polished demeanor.
• Represent NoMad positively in all guest and team interactions.
• Demonstrate strong ownership and accountability during service.
• Exhibit attention to detail and operational awareness.
• Foster teamwork and effective communication.
• Show initiative, adaptability and a proactive mindset.
• Champion company values and deliver exceptional hospitality.
• Minimum 1–3 years of experience in Food & Beverage operations, preferably in a luxury or lifestyle environment.
• Strong knowledge of food service, beverages and dining operations.
• Good communication and interpersonal skills.
• Experience with POS and electronic ordering systems.
• Knowledge of food hygiene and safety standards.
• Ability to work in a fast-paced and dynamic environment.
• Positive attitude, leadership potential and willingness to learn.
• Flexibility to work shifts, weekends and public holidays.
How We’ll Help You Thrive
At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:
Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program
Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
*Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.
Skills Required
- Minimum 1-3 years of experience in Food & Beverage operations, preferably in a luxury or lifestyle environment
- Strong knowledge of food service, beverages, and dining operations
- Good communication and interpersonal skills
- Experience with POS and electronic ordering systems
- Knowledge of food hygiene and safety standards
- Ability to work in a fast-paced and dynamic environment
- Positive attitude, leadership potential, and willingness to learn
- Flexibility to work shifts, weekends, and public holidays
Hilton Compensation & Benefits Highlights
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Wellbeing & Lifestyle Benefits — Go Hilton provides heavily discounted hotel stays for team members and extends access to family and friends, with up to 110 discounted nights and rates as low as $40 in some cases. Additional wellbeing resources include an Employee Assistance Program, mental-health support, caregiving resources, and programs like Thrive and sabbaticals.
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Retirement Support — A 401(k) is offered with a company match of 100% on the first 3% of eligible pay plus 50% on the next 2%. This structure provides meaningful employer support for long‑term savings.
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Parental & Family Support — New parents receive 4 weeks of fully paid parental leave, with birthing parents receiving an additional 8 weeks for a total of 12 weeks. Support extends to adoption assistance up to $10,000 per eligible child and resources for caregiving.
Hilton Insights
What We Do
Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 22 world-class brands comprising nearly 7,300 properties and more than 1.1 million rooms, in 123 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed more than 3 billion guests in its more than 100-year history, earned a top spot on Fortune's 100 Best Companies to Work For list and been recognized as a global leader on the Dow Jones Sustainability Indices for six consecutive years. Hilton has introduced several industry-leading technology enhancements to improve the guest experience, including Digital Key Share, automated complimentary room upgrades and the ability to book confirmed connecting rooms. Through the award-winning guest loyalty program Hilton Honors, the more than 165 million members who book directly with Hilton can earn Points for hotel stays and experiences money can't buy. With the free Hilton Honors app, guests can book their stay, select their room, check in, unlock their door with a Digital Key and check out, all from their smartphone. Visit stories.hilton.com for more information, and connect with Hilton on Facebook, Twitter, LinkedIn, Instagram and YouTube.
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