The F&B Waiter / Waitress is responsible for delivering exceptional food and beverage service experiences to guests across restaurant, bar, lounge, banquet and in-room dining operations. This role ensures guests receive attentive, personalised and efficient service while maintaining the highest standards of hospitality, presentation and operational excellence.
The Waiter / Waitress plays an important role in creating memorable dining experiences that reflect the service philosophy and luxury standards of NoMad Singapore.
GENERAL DUTIES
Welcome and engage guests warmly, ensuring a memorable and personalised dining experience.
Receive and process guest orders accurately and efficiently.
Serve food and beverages promptly and professionally in accordance with service standards.
Maintain detailed knowledge of menus, ingredients, beverage offerings, promotions and specials.
Provide recommendations and answer guest enquiries confidently and professionally.
Ensure all tables and service areas are clean, organised and properly prepared at all times.
Assist with restaurant opening and closing procedures.
Handle guest payments and settlements accurately in accordance with hotel procedures.
Coordinate with kitchen and bar teams to ensure timely and seamless service delivery.
Support banquet, event and in-room dining operations when required.
Assist with beverage preparation or barista duties when operationally required.
Carry out any other reasonable duties and responsibilities as assigned by Management.
GUEST EXPERIENCE & SERVICE EXCELLENCE
Deliver attentive, intuitive and engaging service to all guests.
Anticipate guest needs and respond proactively to requests and preferences.
Handle guest complaints and feedback professionally and efficiently.
Maintain a strong understanding of NoMad’s service standards and dining concepts.
Ensure all guest interactions reflect professionalism, warmth and genuine hospitality.
Promote hotel dining venues, promotions and experiences confidently to guests.
OPERATIONS & STANDARDS
Ensure compliance with all food safety, hygiene and sanitation standards.
Maintain proper mise en place and service station readiness throughout the shift.
Follow operational procedures and service sequences consistently.
Ensure accuracy in electronic ordering systems and point-of-sale transactions.
Maintain cleanliness and organisation of all dining and back-of-house service areas.
Support inventory control and minimise wastage where possible.
TEAMWORK & COLLABORATION
Work collaboratively with kitchen, bar and service teams to ensure seamless operations.
Maintain positive and professional working relationships with colleagues across departments.
Support team members during busy service periods and special events.
Participate actively in training sessions and continuous learning opportunities.
Contribute ideas and suggestions to improve guest satisfaction and operational efficiency.
HEALTH, SAFETY & COMPLIANCE
Adhere to all hotel health, safety and security policies and procedures.
Ensure safe handling of food, beverages and equipment at all times.
Maintain excellent grooming and hygiene standards in accordance with company guidelines.
Report any accidents, incidents or unsafe conditions promptly to Management.
Previous food and beverage or hospitality experience preferred.
Friendly, energetic and service-oriented personality.
Strong communication and interpersonal skills.
Ability to work efficiently in a fast-paced environment.
Flexible and adaptable to operational requirements and shift work.
Knowledge of food safety and hygiene practices preferred.
Experience with POS or electronic ordering systems advantageous.
Basic knowledge of beverages, wines and cocktails preferred.
Cash handling experience advantageous.
Ability to work effectively both independently and as part of a team.
Skills Required
- Previous food and beverage or hospitality experience
- Friendly, energetic, and service-oriented personality
- Strong communication and interpersonal skills
- Ability to work efficiently in a fast-paced environment
- Flexible and adaptable to operational requirements and shift work
- Knowledge of food safety and hygiene practices
- Experience with POS or electronic ordering systems
- Basic knowledge of beverages, wines, and cocktails
- Cash handling experience
- Ability to work effectively independently and as part of a team
Hilton Compensation & Benefits Highlights
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Wellbeing & Lifestyle Benefits — Go Hilton provides heavily discounted hotel stays for team members and extends access to family and friends, with up to 110 discounted nights and rates as low as $40 in some cases. Additional wellbeing resources include an Employee Assistance Program, mental-health support, caregiving resources, and programs like Thrive and sabbaticals.
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Retirement Support — A 401(k) is offered with a company match of 100% on the first 3% of eligible pay plus 50% on the next 2%. This structure provides meaningful employer support for long‑term savings.
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Parental & Family Support — New parents receive 4 weeks of fully paid parental leave, with birthing parents receiving an additional 8 weeks for a total of 12 weeks. Support extends to adoption assistance up to $10,000 per eligible child and resources for caregiving.
Hilton Insights
What We Do
Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 22 world-class brands comprising nearly 7,300 properties and more than 1.1 million rooms, in 123 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed more than 3 billion guests in its more than 100-year history, earned a top spot on Fortune's 100 Best Companies to Work For list and been recognized as a global leader on the Dow Jones Sustainability Indices for six consecutive years. Hilton has introduced several industry-leading technology enhancements to improve the guest experience, including Digital Key Share, automated complimentary room upgrades and the ability to book confirmed connecting rooms. Through the award-winning guest loyalty program Hilton Honors, the more than 165 million members who book directly with Hilton can earn Points for hotel stays and experiences money can't buy. With the free Hilton Honors app, guests can book their stay, select their room, check in, unlock their door with a Digital Key and check out, all from their smartphone. Visit stories.hilton.com for more information, and connect with Hilton on Facebook, Twitter, LinkedIn, Instagram and YouTube.
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