Location: Ghent
Context & Impact:
This is a replacement hire within our EMEA Enterprise Customer Success team, focused on protecting and stabilizing an existing portfolio of strategic enterprise accounts. Continuity and speed-to-impact are critical - you'll be stepping into a live book of business and expected to make an immediate difference.
In the first 6-12 months, your focus will be on rebuilding trusted advisor relationships, protecting retention, and re-establishing multi-threaded engagement across complex organizations, while partnering closely with Sales to unlock expansion opportunities.
Challenge:
The main challenges you'll face are:
- Inheriting a live enterprise book with limited handover context and rebuilding momentum quickly
- Operating at a high technical level, translating IT asset data into executive business value
- Managing complex enterprise stakeholders - including VP and C-level - across multiple business units
- Balancing reactive escalations with proactive strategy in a fast-paced environment
- Driving influence without authority across Sales, Product, Support, and Engineering
- Navigating a diverse EMEA territory with varying levels of IT maturity and buying behavior
Key Responsibilities:
- Act as a trusted advisor to enterprise customers, aligning Lansweeper solutions with their strategic business goals
- Lead executive-level conversations that translate IT asset intelligence into outcomes like cost optimization, risk reduction, and operational maturity
- Own the end-to-end customer lifecycle - onboarding, adoption, renewal, and expansion - in close partnership with Account Executives
- Build and execute Customer Success Plans (CSPs) tied to measurable KPIs and business outcomes
- Deliver QBRs and EBRs that demonstrate value, progress, and strategic growth opportunities
- Drive enterprise adoption and value realization, accelerating Time to First Value across your accounts
- Expand multi-threaded relationships across technical, functional, and executive stakeholders
- Monitor customer health and risk signals, proactively stabilizing at-risk accounts before escalation
- Act as the voice of the customer internally, aligning feedback and priorities with Product, Engineering, and Support
- Identify and enable expansion opportunities across use cases and business units
Key Requirements:
Hard skills:
- 5+ years in Customer Success, Account Management, or Consulting in enterprise SaaS environments
- Strong experience in SaaS, IT operations, cybersecurity, ITAM, or ITSM/ITOM
- Proven ability to engage executive stakeholders (VP/C-level) and lead strategic business discussions
- Demonstrated ability to translate complex data into actionable business insights
- Experience with Customer Success platforms (e.g., Gainsight) and CRM tools
Soft skills:
- Strong executive communication and storytelling - you make complexity feel clear
- High level of ownership and autonomy; you don't wait to be told what to do
- Able to stay strategic and prioritize effectively under pressure
AI Fluency:
Lansweeper is an AI-native company. In this role, you are expected to actively leverage AI tools - including Claude and AI-powered features within Lansweeper's own platform - to enhance your workflow, increase throughput, and handle the demands of a complex enterprise portfolio more effectively. This means using AI to prepare for customer conversations, synthesize account data, draft success plans and QBR narratives, and surface insights faster. We're not looking for passive familiarity - we expect you to treat AI as a core productivity layer in your day-to-day work.
Team Info:
You'll join the Enterprise Customer Success team, working closely with Enterprise Account Executives and cross-functional colleagues across Product, Support, and Engineering.
Our Offer:
- Gross salary between €54,810 and €89,067 EUR (Belgium, full-time employment, paid in 13.92 instalments)
- Benefits package including: health insurance, meal vouchers, eco vouchers, and pension plan
- Hybrid working model with flexible working hours
- Access to LinkedIn Learning and ongoing training & development opportunities
- Regular company events and team initiatives
About Lansweeper:
Lansweeper is the AI Cyber Asset Intelligence platform helping IT and Security teams gain full visibility, reduce cyber risk, and scale automation with confidence.
In today's complex IT, OT, cloud, and IoT environments, fragmented asset data slows decisions and increases risk. We transform raw asset data into a continuously validated, trusted source of truth - so teams can move faster and act with certainty.
With Lansweeper, organizations can:
See - Truly complete visibility across hybrid environments
Know - Enriched asset intelligence with lifecycle and risk context
Act - Automate workflows, coordinate remediation, and enforce policy at scale
From universal asset discovery to AI-powered intelligence, we provide the shared foundation modern IT Operations, Cybersecurity, and Digital Transformation teams rely on.
Our culture:
We're built on four core values:
One Team - United across boundaries
We Care - Customers and people at the center
We Grow - Learning, sharing, improving
We Deliver - Focusing on what truly matters
Pay Transparency:
At Lansweeper, every role is assigned to a level defined by three things: the expertise it requires, the complexity it involves, and the scope of impact it carries.
Each level maps to a salary band based on salary benchmarks from the Software/SaaS industry of your country, so your pay reflects what the market pays for comparable roles.
The gross salary range for this role is €54,810 - €89,067 EUR (Belgium) (based on full-time employment).
Where you land within that range depends on the expertise you bring, the complexity you have navigated, the scope of impact you have owned, and your track record of delivering results in comparable roles - the same criteria applied consistently to every candidate.
We welcome applicants of all backgrounds, regardless of gender, religion, ethnic origin, age, sexual orientation, or disability.
How AI is used during Hiring Process:
We use AI to support and not replace during the hiring process. HR decisions are made by our talent acquisition team. You can request more info at any time via [email protected]
Ready to join us? Click Apply now or share this role with someone in your network.
#BI-Hybrid
Skills Required
- 5+ years in Customer Success, Account Management, or Consulting in enterprise environments
- Strong experience in SaaS, IT operations, cybersecurity, ITAM, or ITSM/ITOM
- Proven ability to engage executive stakeholders (VP/C-level) and lead strategic discussions
- Ability to translate data into business insights and actions
- Experience with Customer Success platforms (e.g., Gainsight) and CRM tools
- Strong executive communication, storytelling, ownership, and ability to prioritize under pressure
What the Team is Saying
Lansweeper Compensation & Benefits Highlights
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Leave & Time Off Breadth — PTO for U.S. employees is presented as four weeks plus three personal days, alongside paid holidays, sick time, and bereavement leave. This is paired with flexible, hybrid scheduling to support time away and balance.
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Parental & Family Support — Paid parental leave is described as up to 16 weeks for a primary caregiver and four weeks for a secondary caregiver, with FMLA coverage referenced. These provisions indicate meaningful support during family events.
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Healthcare Strength — U.S. materials describe comprehensive medical coverage with HRA support, plus dental, vision, mental‑health benefits, and FSA availability. This breadth suggests strong core health protection.
Lansweeper Insights
What We Do
Managing a technology estate has never been a bigger challenge. Hardware, software, and users can be anywhere at any time, making IT environments extremely dynamic and often complex. A seemingly simple question has become terribly difficult to answer: ‘Who is using what device?’ CIO's, CTO's, IT managers, ... have to make decisions that are often based on scattered, out of date, and incomplete data sources. How can you effectively manage the technology assets of an organization, if you’re not 100% sure of what assets you have to manage in the first place? This question inspired Lansweeper and still drives us today. We believe that answering it is crucial to tackle and simplify many of the challenges companies face every day. Centralized technology asset intelligence enables every stakeholder who needs insights into your company’s IT landscape to speak the same language. Connecting and centralizing asset data to collaborate across silos, locations, and departments is essential. Eliminate the blind spots from your environment and discover assets you didn't even know about. Lansweeper provides you the means to achieve complete visibility into your IT, centralized into one solution, helping you gain an in-depth understanding of your entire IT estate. Lansweeper creates a substantial reduction in the measure of time IT teams would ordinarily spend on routine, yet key assignments, such as network discovery, inventory, software distribution, licensing and updates. This task automation is critical for organizations with restricted staff and IT spending plans. Reveal needless expenses, support budgeting decisions, and manage your IT cost-effectively with Lansweeper The basic premise of good cybersecurity is that you can’t protect what you can’t see. So the critical first step when it comes to basic cyber hygiene is to maintain visibility of your IT environments and develop the relevant daily routines to inspect and verify.
Why Work With Us
We are on a mission. How about you? We don't over promise, We Deliver! We empower courageous and the adventurous. The eager to learn and the keen to grow. The inventive and the exceptional. The misfits and the perfect fits. Together, we're writing our visionary story of ambition, growth, and top-notch tech.
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Lansweeper Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
