Spectrum Jobs

Employee Services Center Representative

Spectrum

Employee Services Center Representative

Posted 2 Days Ago

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Charlotte, NC, USA

In-Office

Junior

Information Technology • Internet of Things • Mobile • On-Demand • Software

The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company.

The Role

Handle employee HR inquiries and processes, including benefits, leave, workers’ compensation, onboarding, background checks, and HR data transactions. Provide accurate, timely issue resolution through calls and communications, document cases, navigate HR systems, escalate matters appropriately, and meet service-level requirements in a high-volume call center environment.

Summary Generated by Built In

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Considering a role where your service directly impacts employee experience every day? As an Employee Services Center Representative at Spectrum, you will handle various employee-related processes, answer inquiries, and support onboarding and HR functions through effective and timely communication. Your attention to detail and commitment to service ensure smooth operations and a positive impression for every employee you assist.
How You'll Make an Impact

Provide excellent customer responsiveness to calls/communications received from Human Resources (HR), HR Center of Excellence (COE) staff and employees
Demonstrate the highest degree of accuracy, courtesy and professionalism to resolve customer issues with one call resolution; subjects include but not limited to: leave of absence, workers compensation, benefits plan options, benefits eligibility, enrollment, onboarding administration including background checks and routine HR questions
Update the HR Helpdesk with call/transaction specific information and supporting documentation
Achieve and maintain expertise to navigate and accurately record information with several business systems/applications including HR data (PeopleCentral), applicant tracking system (iCIMS), case management tracking (HR Helpdesk) and vendor websites
Administer processes to ensure timely completion of required pre-hire tasks in Spectrum's onboarding system or to process data transactions in the HR system of record
Apply knowledge of HR programs, policies, benefit plans, to quickly resolve customer issues or concerns; responsible for escalation of issues in a timely manner to ensure an effective end user experience while remaining engaged in resolving the issue
Manage time effectively to ensure Employee Services Center meets required service levels for customer satisfaction results and adheres to Service Level Agreements

Working Conditions

Office environment
Flexible schedule, which includes unique hours of a call center operation - 8:00 AM ET - 6:30 PM ET, Monday - Friday

What You'll Bring to Spectrum
Required Qualifications
Education

Associate's degree in Business Administration, Human Resources, related field; or equivalent work experience with prior customer service experience

Experience

2+ years of human resources and/or customer service call center experience

Skills

Ability to read, write, speak, and understand English
Ability to problem solve in a high-volume, production-oriented environment
Proficient in Microsoft Office programs including Outlook, Excel, Word, and PowerPoint
High level of analytical, process, problem resolution, and investigate skills
Clear and effective verbal and written communication skills
High degree of attention to detail, logical thinking, and organizational skills while maintaining confidentiality
Demonstrated follow-up skills on outstanding or pending matters

Preferred Qualifications
Experience

Previous experience working with multi-state shared services organization

HES100 2026-84028 HES100 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.

Skills Required

Associate's degree in Business Administration, Human Resources, or a related field, or equivalent work experience with prior customer service experience
2+ years of human resources and/or customer service call center experience
Ability to read, write, speak, and understand English
Ability to problem solve in a high-volume, production-oriented environment
Proficiency in Microsoft Office, including Outlook, Excel, Word, and PowerPoint
Analytical, process problem-resolution, and investigation skills
Clear and effective verbal and written communication skills
Attention to detail, logical thinking, organizational skills, and ability to maintain confidentiality
Demonstrated follow-up skills on outstanding or pending matters
Previous experience working with a multi-state shared services organization

What the Team is Saying

Spectrum Compensation & Benefits Highlights

Retirement Support — The 401(k) program is described as dollar‑for‑dollar up to 6% of pay, with many roles also receiving an additional 3% employer retirement contribution. Feedback suggests this creates a notably strong foundation for long‑term savings.
Healthcare Strength — Core medical, dental, and vision coverage is paired with health accounts and mental‑health resources, with up to $1,500 funded into a healthcare account for some national plans. Company materials also indicate efforts to keep employee premiums stable over time.
Parental & Family Support — Paid parental leave (six weeks for parents, 14 weeks for birth mothers), fertility benefits, and up to $15,000 for adoption/surrogacy reimbursement are highlighted. These offerings indicate meaningful support for family building and caregiving needs.

Learn more about Spectrum's Compensation & Benefits →

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The Company

HQ: Stamford, CT

100,000 Employees

Year Founded: 1993

What We Do

At Spectrum, our Product & Technology teams build the platforms and tools that power seamless connectivity and entertainment across Internet, WiFi, Video, Mobile and Voice. Supporting more than 500 million devices, we’re transforming the next era of connected experiences with some of the fastest, most reliable and advanced services in the nation. It’s an unmatched environment for designers, architects, engineers, developers, operators and data scientists to grow their careers, solve complex challenges and collaborate to deliver exceptional customer experiences. Join us to help deliver what’s next.

Why Work With Us

At Spectrum, we continually refine technology, process, and structure. We are committed to delivering a superior network infrastructure, the most competitive products, and highly rated customer experiences. Our talented team of experts deploys technology solutions and builds systems and tools for our employees to provide exceptional operations.