Spectrum Jobs

Accommodation Coordinator

Spectrum

Accommodation Coordinator

Posted Yesterday

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Charlotte, NC, USA

In-Office

Junior

Information Technology • Internet of Things • Mobile • On-Demand • Software

The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company.

The Role

Administer employee accommodation claims and guide employees through ADA-related processes. Coordinate documentation, medical information requests, claim status updates, case management records, HR system transactions, and referrals to accommodation specialists. Resolve routine HR questions, protect confidential information, meet service-level agreements, and provide responsive, professional support to employees and HR personnel.

Summary Generated by Built In

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Curious about a role where your attention to detail and communication skills help employees access the support they need? As an Accommodation Coordinator at Spectrum, you will guide employees through the accommodations process, ensuring their requests are processed accurately and efficiently in compliance with ADA and company policies. Your work will be critical in upholding service standards and delivering a smooth, supportive experience for every employee.
How You'll Make an Impact

Provide excellent customer responsiveness to communications received from Human Resources (HR), HR Center of Excellences (COE) staff and employees
Serve as a primary point of contact for administration of accommodation claims
Inform employee of documentation required to process accommodation claims, required time frames, and claims status either by phone, written correspondence and/or claims system
Request medical information to determine if the employee meets the requirements under federal ADA, state, and/or Spectrum requirements for a qualifying condition
Demonstrate the highest degree of accuracy, courtesy and professionalism to resolve customer issues and routine HR questions
Update the case management system with transaction specific information and supporting documentation; maintain expertise to navigate and accurately record information with several business systems/applications including HR data (Oracle), case management tracking and vendor websites
Apply knowledge of HR programs, policies, Benefit plans, to quickly resolve customer issues or concerns; escalate issues in a timely manner to ensure an effective end user experience while remaining engaged in resolving the issue
Refer cases as appropriate to Accommodation Specialist
Manage time effectively to ensure customer satisfaction results and adherence to Service Level Agreements

Working Conditions

Office environment
Must be able to work the hours between 8am-6:30pm EST, Monday-Friday
Ability to work a flexible schedule

What You'll Bring to Spectrum
Required Qualifications
Education

Associate's degree in Business Administration, Human Resources, related field; or equivalent work experience

Experience

1+ years of human resources experience

Skills

Ability to read, write, speak and understand English
Ability to problem solve in a high-volume, production-oriented environment
Proficient in Microsoft Office programs including Outlook, Excel and Word
High level of analytical and interpretive skills
Clear and effective verbal and written communication skills
Ability to maintain confidentiality
Ability to work in a team environment

Preferred Qualifications
Experience

Claims management experience

Skills

Knowledge of leave of absence, FMLA, STD, LTD, ADA and workers' compensation administration

#LI-DH1
HES102 2026-82558 HES102 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.

Skills Required

Associate's degree in Business Administration, Human Resources, or a related field, or equivalent work experience
At least 1 year of human resources experience
Ability to read, write, speak, and understand English
Ability to problem solve in a high-volume, production-oriented environment
Proficiency in Microsoft Office, including Outlook, Excel, and Word
High level of analytical and interpretive skills
Clear and effective verbal and written communication skills
Ability to maintain confidentiality
Ability to work in a team environment
Claims management experience
Knowledge of leave of absence, FMLA, STD, LTD, ADA, and workers' compensation administration
Ability to work lawfully in the United States without employment-based immigration sponsorship now or in the future

What the Team is Saying

Spectrum Compensation & Benefits Highlights

Retirement Support — A dollar-for-dollar 401(k) match, alongside an additional company retirement contribution for many employees, is positioned as a standout pillar of total rewards. Stock purchase opportunities with company-matched RSUs add a longer-term wealth component.
Affordable Benefits — Medical, dental, and vision coverage is paired with the employer absorbing annual premium increases for many years, helping keep employee premiums lower over time. Health care accounts and mental-health resources further support cost control and access.
Wellbeing & Lifestyle Benefits — Tuition-free education through Guild and up to $10,000 annually for approved external programs reduce out-of-pocket learning costs. Free or discounted Spectrum internet/TV/voice and sizable mobile discounts provide everyday savings beyond core insurance.

Learn more about Spectrum's Compensation & Benefits →

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The Company

HQ: Stamford, CT

100,000 Employees

Year Founded: 1993

What We Do

Our Product and Technology team creates, develops, and operates the nation’s fastest mobile service, most reliable internet service, most viewed live TV app, and the most advanced WiFi, serving nearly 100 million users and 500 million devices. We are transforming the next era of connectivity and entertainment experiences together. The experience within Spectrum’s Product and Technology team is unmatched and there are opportunities to grow your career as a designer, architect, engineer, developer, operator, or data scientist. We are creative, disciplined, hard-working, complex-problem solvers that believe in collaborating to deliver the highest quality customer experience.

Why Work With Us

At Spectrum, we continually refine technology, process, and structure. We are committed to delivering a superior network infrastructure, the most competitive products, and highly rated customer experiences. Our talented team of experts deploys technology solutions and builds systems and tools for our employees to provide exceptional operations.