We’re building our talent pipeline for this role ahead of its official opening. This is a prospect posting for an upcoming opportunity that we expect to begin actively recruiting for within the next 45 days.
By sharing your profile now, you’ll be among the first candidates considered when the role officially opens. Our recruiting team will prioritize these early profiles for review before moving to the wider applicant pool.
Because the active recruitment process has not started yet, you may not hear from us immediately. Once the role moves into active hiring, we’ll review the prospect pool and contact candidates whose experience aligns with the opportunity.
If this sounds like something you’d be interested in exploring, we’d love to hear from you early.
(See below)
Customer Success Manager, GSA
We’re growing our Customer Success team in London and looking for a Customer Success Manager who enjoys combining strategic thinking, customer partnership, and hands-on execution.
In this role, you’ll take ownership of a portfolio of global, enterprise customers and become a trusted partner across their advertising journey. You’ll work closely with customer teams, digital platforms, and Smartly’s internal experts to help clients get more value from the platform, solve challenges, and build long-term success.
This is a role for someone who enjoys understanding how customers operate, turning business goals into practical plans, and working across teams to make things happen.
What You Will Do
- Own customer relationships
Manage and grow a portfolio of global enterprise customers across Meta, TikTok, YouTube, and Google (DV360). Build trusted relationships from operational contacts through to senior and executive stakeholders. - Drive customer success
Help customers get more value from Smartly by increasing adoption, improving efficiency and performance, and supporting long-term retention. - Turn goals into action
Translate customer objectives into clear success plans, platform strategies, and measurable outcomes. - Lead strategic conversations
Run customer conversations including QBRs, roadmap discussions, and growth or expansion opportunities. - Bring teams together
Partner with Product, Engineering, Client Partners, Creative Services, and Product Marketing to solve customer challenges, remove blockers, and bring customer feedback into the product. - Be the expert customers rely on
Bring practical knowledge of digital advertising, platform best practices, and Smartly’s products to customer conversations. - Help the wider team grow
Mentor peers, share best practices, and contribute to initiatives that improve customer engagement and how our global Customer Success team operates.
What We Are Looking For
You’ll be a strong fit if you have:
Minimum 4+ years of experience in digital marketing, including paid social and Google platforms, ideally in SaaS, MarTech, or AdTech
Experience managing enterprise-level customers and delivering measurable business impact
Strong understanding of the digital advertising ecosystem, including Meta, TikTok, YouTube, Google, and similar platforms
Confidence working through technical challenges and partnering with technical teams
The ability to turn complex customer objectives into clear strategies that drive adoption, retention, and growth
Strong communication skills and confidence working with stakeholders at all levels, including senior and executive audiences
A proactive, solution-oriented mindset, with a positive and collaborative approach
Ability and willingness to work from our London office 3 days per week
Willingness to travel for customer meetings, conferences, and industry events as needed
Fluent English; additional languages are a plus
What we offer you
At Smartly, we offer a place where you can advance your career. Here, you'll find:
- An Inclusive Global Culture: Join a team of over 750 Smartlies, representing more than 60 nationalities across 24 locations in 13 countries. We cultivate a culture built on trust, transparency, and open feedback, where diverse perspectives are valued and encouraged.
- Global Impact: Contribute to a company making a global impact, directly influencing our customers' success and business growth.
- Focus on Wellbeing: We prioritize your health with healthcare packages, mental health services, and a commitment to work-life balance through paid holidays and family leave.
- Comprehensive Rewards: Benefit from equity options, performance-based rewards, competitive compensation, and career development opportunities.
- Flexible Hybrid Workplace: Experience a hybrid work model, balancing office collaboration with remote work, and the option to work abroad for up to 30 days annually.
Smartly is committed to being a great place for growth-minded individuals to thrive. Explore more in our Culture Handbook!
Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers.
Smartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands. We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best.Smartly is a multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries. Together, we want to create and maintain an inclusive environment where everyone feels respected and heard. Our Diversity, Equity & Inclusion approach is at the heart of it.
Visit Smartly to learn more.
The processing of your information is described in our Candidate Privacy Notice.
Skills Required
- 4+ years of experience in digital marketing
- Experience with paid social and Google platforms
- Experience in SaaS, MarTech, or AdTech
- Experience managing enterprise-level customers
- Experience delivering measurable business impact
- Strong understanding of the digital advertising ecosystem, including Meta, TikTok, YouTube, and Google
- Confidence working through technical challenges and partnering with technical teams
- Ability to translate customer objectives into strategies that drive adoption, retention, and growth
- Strong communication skills with senior and executive stakeholders
- Proactive, solution-oriented, positive, and collaborative mindset
- Ability and willingness to work from the London office three days per week
- Willingness to travel for customer meetings, conferences, and industry events as needed
- Fluent English
- Additional languages
What the Team is Saying
Smartly Compensation & Benefits Highlights
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Leave & Time Off Breadth — Job postings and company materials indicate five weeks of paid vacation, company-paid holidays, and flexible or unlimited sick leave, with additional company-wide “recharge” days in some markets. Feedback suggests the vacation policy is generous, though how consistently time off is taken can vary by team and location.
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Healthcare Strength — Benefits commonly include medical, dental, and vision coverage (with immediate start in some regions) alongside global mental-health support and wellness stipends. Feedback suggests healthcare offerings are a strong point of the package, particularly in the U.S.
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Parental & Family Support — Multiple sources and role listings note paid parental leave and family-related leave benefits across locations. Feedback suggests these policies are a meaningful part of the total rewards.
Smartly Insights
What We Do
We solve for advertising campaign and creative complexities - both key elements to the time/money savings and performance that brands, agencies and businesses seek. Our unified platform combines media, creative, and intelligence, offering end-to-end workflows powered by AI across the open and closed web. With over 700 brands and advertisers, we've proven that dynamic and personalized creative makes advertising impactful. We are on a mission to transform the advertising experience for brands and their consumers. ⚡️
Why Work With Us
As a fast-paced growth company, we offer opportunities to maximize learning and amplify impact. Our culture and values have always been the secret sauce of our growth. They define how we aspire to build our adtech product, whom we hire and reward, and how we work towards a shared vision. Join us in moving advertising forward.
Gallery
Smartly Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We are a hybrid workplace where Smartlies have the flexibility of hybrid work combining office and work from home. We also offer programs for short-term remote work globally.
