Jobs at Smartly

Manage an enterprise customer portfolio for Smartly.io’s social advertising platform. Drive adoption, retention, renewals, expansion, and advocacy by serving as the main customer contact, providing platform expertise and consultative guidance, solving business challenges, and translating customer feedback into sales and product improvements. Collaborate with Sales, Marketing, Technical Solutions, Services, Product, Engineering, and advertising platform partners.

Identify and engage enterprise prospects through outbound email, phone, LinkedIn, and other channels. Generate qualified meetings and pipeline for Account Executives, develop personalized outreach, research target accounts, maintain Salesforce records, collaborate with Sales and Marketing, and use data and AI tools to improve prospecting. Meet monthly activity, meeting, and pipeline goals while building toward a future quota-carrying sales role.

Design, build, and maintain backend services for AI-powered campaign optimization products. Support data scientists in deploying machine learning models, improve software architecture and engineering practices, contribute to planning and team development, mentor engineers, and collaborate with product, infrastructure, stakeholders, and customers to deliver reliable solutions.

Design, build, and maintain backend services for AI-powered campaign optimization products. Support data scientists in deploying machine learning models, improve architecture and engineering practices, contribute to planning and retrospectives, mentor teammates, and collaborate with product and infrastructure stakeholders. The role requires strong Python skills, production software development experience, cloud infrastructure knowledge, and the ability to work hybrid from the office three days per week.

Manage a portfolio of global enterprise customers across major advertising platforms. Build trusted relationships, drive platform adoption, improve customer performance and retention, develop success plans, lead QBRs and strategic discussions, and coordinate with Product, Engineering, Creative Services, and Marketing. Provide digital advertising expertise, resolve technical challenges, mentor peers, and support customer growth and expansion.

Manage onboarding for newly signed Smartly.io customers by designing tailored plans, configuring accounts, training users, and driving product adoption. Collaborate with Sales, Customer Success, and cross-functional teams to ensure sales commitments are delivered. Demonstrate reporting, automation, campaign, and workflow capabilities, while creating onboarding presentations and managing customer implementation timelines.

Lead paid media campaign and workflow implementations for customers across major advertising platforms. Configure campaign structures, audiences, feeds, catalogs, creative setups, reporting, and automation in Smartly. Troubleshoot technical issues, manage QA and launch readiness, train customers, analyze campaign performance, and provide optimization recommendations. Own customer meetings and implementation reviews while coordinating with Product, Support, and Technical Consulting teams.

Leads North American project management and SaaS delivery for digital advertising implementations and campaigns. Oversees teams, portfolios, capacity planning, governance, escalations, quality, client communications, and cross-functional execution. Builds scalable operating models, drives automation and responsible AI adoption, improves forecasting and delivery performance, and develops high-performing teams across complex, global workstreams.

Design and implement scalable advertising platform integrations, distributed systems, microservices, automation, APIs, and data-intensive services. Drive architectural decisions, collaborate across product and engineering teams, unify channel behavior, and mentor engineers. The role focuses on production-grade Node.js and TypeScript systems, React frontend development, asynchronous architectures, and high-volume campaign data processing in a hybrid Helsinki setup.

Own and grow a portfolio of global enterprise customers, building executive relationships and driving Smartly adoption, retention, satisfaction, and expansion. Translate customer objectives into success plans and platform strategies, lead QBRs and roadmap discussions, solve challenges cross-functionally, provide digital advertising expertise, mentor peers, and contribute to scalable customer engagement initiatives.

Manage and grow a portfolio of B2B customers, advise on digital advertising strategy and campaign performance, drive product adoption and trials, collaborate cross-functionally, and provide consultative guidance while representing customer needs to Product and internal teams.

Own end-to-end digital advertising campaign delivery from briefing through production, QA, launch, reporting, and optimization. Coordinate cross-functional teams, clients, resources, timelines, workflows, and quality checks. Manage risks, stakeholder communication, SLAs, and campaign structures while ensuring creative and media strategies are feasible and aligned. Support ideation and ongoing performance optimization in a fast-paced, global-shift environment.

Lead product design discovery and delivery for complex advertising technology workflows. Responsibilities include customer research, opportunity identification, ideation, prototyping, high-fidelity design, validation, engineering collaboration, design system development, AI-native experiences, and mentoring designers. The role partners closely with Product, Engineering, Research, leadership, and customers while working hybrid from Smartly’s Mexico City office.

Drive enterprise sales for Smartly’s Creative advertising platform across APAC. Responsibilities include prospecting, managing inbound leads, building senior stakeholder relationships, understanding customer advertising needs, presenting value-based solutions, creating proposals, negotiating contracts, closing new business, maintaining sales pipeline accuracy, and meeting revenue quotas. The role partners with sales development, sales engineering, partnerships, and customer success teams, with hybrid work in Singapore and travel for meetings and industry events.

Own and grow a portfolio of customers using Smartly’s social advertising platform. Responsibilities include managing accounts, driving adoption, renewals, expansion, and advocacy; providing proactive performance guidance; building customer and media-partner relationships; collaborating with internal teams; and representing customer needs in product and sales processes.

Supports revenue operations through reporting, dashboard updates, sales and pipeline analysis, Salesforce data quality maintenance, audits, process documentation, and ad hoc analytics. The intern collaborates with Sales, Marketing, Customer Success, and Finance to identify process improvements and communicate business insights through presentations and summaries.

Six-month software engineering launchpad for recent Computer Science or related graduates. Participants contribute to Smartly’s advertising platform, work on product development with experienced mentors, strengthen web engineering skills, and support customers through technical problem-solving. The program requires 37.5 hours per week, English proficiency, and attendance at the Helsinki office at least three days weekly. It begins in January 2027 and may lead to a permanent engineering role.

Supports global recruiting operations by coordinating interviews across time zones, maintaining candidate data in Greenhouse, assisting recruiters and hiring teams, monitoring scheduling requests, supporting reporting and documentation, improving recruiting processes, and ensuring a positive candidate and interviewer experience.

Leads Smartly’s User Guidance function, managing a small technical writing team while remaining hands-on. Owns the Knowledge Base strategy, information architecture, content quality, and integration of product knowledge across documentation, in-product guidance, APIs, MCP, support AI, and agentic experiences. Partners with Product, Engineering, Design, Data, AI, Support, and Customer Success teams; uses analytics to identify gaps and improve customer self-service and AI retrieval. Requires working three days weekly from Smartly’s Helsinki office.

Business Analytics Interns will transform and model datasets, analyze customer and business data, build dashboards, support ad hoc investigations, and translate stakeholder questions into actionable insights. The role also involves communicating findings to technical and non-technical audiences and exploring AI tools to improve analytical workflows and self-service analytics. The internship runs approximately 30 hours per week from October 6 through December 17, 2026.