Jobs at Smartly

The Technical Support Specialist II resolves customer issues, builds expertise in non-Meta advertising products, and collaborates with support and engineering teams while improving product quality.

This role involves building and deploying machine learning solutions, analyzing large datasets, and collaborating with teams to improve customer advertising experiences.

Lead the evolution of Smartly's data platform across two squads, ensuring engineering excellence and promoting self-serve data capabilities while managing cross-functional teams and maintaining high standards for data quality.

As the Lifecycle Marketing Manager, you will own the lifecycle roadmap, optimizing customer journeys, managing email marketing campaigns, and improving engagement metrics while collaborating cross-functionally.

Own and grow a book of large advertiser accounts, provide consultative paid-social strategy, drive product trials and customer engagement, resolve advertiser issues, build partner relationships (Meta, Pinterest, Snapchat, TikTok), and collaborate with product and internal teams to scale operations and improve outcomes.

Lead commercial activation and enablement programs for go-to-market initiatives, product launches, and revenue motions. Build playbooks, launch plans, manager toolkits, and adoption programs; align cross-functional stakeholders; create executive updates and measurable success metrics; leverage CRM, enablement platforms, AI tools, and commercial insights to scale adoption and drive revenue outcomes.

Manage a large portfolio of advertisers to drive feature adoption, retention, renewals and account expansion. Serve as main product/training contact, troubleshoot platform issues, translate data into insights, and collaborate cross-functionally to optimize customer outcomes.

The Senior Customer Success Manager will manage customer accounts, provide consultative support on online marketing strategies, and facilitate communications between customers and the product development team.

Lead sales growth in LATAM by managing a team of Account Executives, driving enterprise sales, and developing strategic relationships with key clients.

As a Creative Specialist, support designers by delivering training, integrating Smartly's tools with industry-standard software, and driving product adoption through strategic customer interactions.

Lead and develop a sales team, manage enterprise relationships, execute go-to-market strategy, and drive revenue growth in Brazil.

Lead and produce scalable paid social creative campaigns for global brands, shape visual strategy with clients, leverage Smartly platform and in-house AI tools, collaborate with developers and product teams, and optimize creatives using performance data.

The Finance Analyst will assist in financial planning, reporting, data automation, trend analysis, and cross-functional collaboration to support business decisions.

Design, build, and operate backend and full‑stack services for high‑volume advertising workflows. Integrate with the Meta Marketing API, improve scalability, reliability, performance, and observability, own end‑to‑end features, explore AI tooling, and mentor engineers.

As a Customer Success Manager, you'll drive customer retention and growth, ensuring clients maximize value from their social advertising. Responsibilities include managing client relationships, collaborating with teams, providing consultative advice, and contributing to knowledge building within the organization.

Lead product design for Smartly's advertising platform: identify high-impact opportunities, drive discovery and research with customers, design end-to-end experiences and AI-native features, maintain the design system, collaborate with PMs and engineers, and mentor junior designers.

The Customer Success Manager at Smartly manages customer accounts, drives marketing excellence, collaborates with teams, and develops vertical expertise in social advertising.

The Staff Machine Learning Engineer develops ML-based solutions for ad experiences, mentors team members, and manages technical architecture with a focus on MLOps.

The Agency Partner will build strategic partnerships, drive business growth, negotiate agreements, and foster collaborations with agencies to enhance solution adoption and revenue growth.

The Solutions Specialist will solve operational and technical workflow challenges by designing automations and custom solutions, partnering with stakeholders, and improving workflow efficiency.