Jobs at Smartly

As a Customer Success Lead, you will guide a sub-team, enhance customer relationships, mentor team members, and improve product adoption while managing revenue and customer experience.

The Customer Success Manager will manage customer relationships, drive growth, improve feature adoption, and enhance customer satisfaction across a diverse portfolio. Responsibilities include training customers, collaborating with various teams, and contributing to the customer success organization's effectiveness.

Serve as a technical advisor for global strategic accounts, supporting pre- and post-sales discovery, solution design, demos, onboarding, training, and cross-functional issue resolution to drive adoption and business outcomes on Smartly's AI advertising platform.

Serve as a technical advisor to agency partners, guiding discovery, solution design, onboarding, and activation of Smartly's advertising platform. Configure workflows, validate integrations, run demos and trainings, remove blockers to accelerate time-to-first-value, and collaborate with Sales, Product, Engineering, and Customer Success to scale agency adoption and provide product feedback.

Own and grow a book of paid-social advertising customers, provide consultative strategy and technical support, run product trials, liaise with platform partners (Meta, Pinterest, Snapchat, TikTok), and feed product insights back to internal teams to drive retention and growth.

Serve as a technical advisor for global strategic advertisers, driving pre- and post-sales activities including technical discovery, solution design, demos, onboarding, training, and cross-functional collaboration to accelerate adoption and customer outcomes.

The Customer Success Associate is responsible for supporting global advertisers by executing and optimizing campaigns across digital platforms while providing data-driven insights and client training.

Own and grow a portfolio of customers using Smartly's social advertising platform. Serve as primary contact to drive adoption, renewals, expansion, and advocacy. Proactively identify performance improvements, translate data into actionable insights, and build relationships with media partners. Collaborate with Sales, Product, Engineering, and other internal teams and represent the customer voice to inform product and process development.

Lead and grow Smartly's platform partnerships across APAC by building relationships with major platform partners (Meta, Snapchat, TikTok, Google), driving joint business plans, supporting regional sales and customer success for new customer acquisition and upsell, liaising with product development, organizing partner events and business reviews, and scaling regional partner operations.

The Senior Fullstack Engineer will design and implement platform integrations, build automation systems, and drive architectural decisions for large-scale ad tech systems while collaborating across teams.

The Senior Engineering Manager leads a Fullstack team focused on integrating various advertising platforms, ensuring high-quality outcomes and system scalability, while fostering team growth and addressing technical challenges.

As a Senior Frontend Engineer, you will lead complex projects in our Creative tooling, enhance performance, mentor team members, and ensure effective design-deployment workflows while utilizing React and TypeScript.

Own and build a greenfield platform integration: design, implement, and monitor data-intensive microservices; collaborate with product and design; lead team rituals; and mentor engineers to deliver scalable solutions.

Own full-cycle enterprise sales for Smartly Creative across APAC: prospect, demo, negotiate and close deals. Build C-level relationships, align product to client KPIs, manage pipeline and collaborate with internal teams to drive revenue and retention.

As a Senior Solutions Engineer, you will collaborate with the AI Transformation team to build and maintain AI and automation solutions, integrating diverse internal tools, while modernizing systems to enhance operational efficiency.

As an Engineering Manager, you will lead a Fullstack development team, facilitating daily operations, coaching team members, and contributing to tech decisions while ensuring product accountability and a user-focused approach.

As a Senior Software Engineer, you'll architect and build scalable IAM systems, develop APIs, and collaborate on design patterns, focusing on NodeJS and TypeScript.

Lead end-to-end frontend projects using React and TypeScript, optimize performance and state management, collaborate with Product/UX, mentor engineers, drive technical design decisions, and deliver scalable, high-performance creative experiences.

Lead global Enterprise IT operations and architecture, manage a team across IT Operations, Enterprise Applications and Architecture, plan and execute IT projects, build secure processes with Security, drive cloud-first modernization, automation, asset and budget management, and improve cross-team collaboration.

The Paid Media Specialist will manage and optimize advertising campaigns across various platforms, analyze performance, provide recommendations, and facilitate client training and communication.