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The software company powering the path to the world’s new medicines.
The Role
Lead adoption and value strategy for QualityDocs by defining KPIs, analyzing adoption data, creating success frameworks, developing ROI case studies and collateral, running workshops, identifying at-risk customers, and partnering with product, sales, and services to drive modernization and post-implementation improvement work.
Summary Generated by Built In
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.
Join Veeva as we bring the power of modern, cloud-based laboratory management to new industries. As Director, LIMS Strategy, you’ll lead the expansion of Veeva’s Laboratory Information Management System (LIMS) across Europe — helping manufacturers modernize quality control and laboratory operations through a unified, cloud-based platform.
We’re looking for a strategic, customer-facing leader who understands the realities of laboratory operations in sectors like consumer goods, food & beverage, chemicals, and other process industries. You’ll connect the dots between product, marketing, sales, and services to shape a clear vision for digital transformation in laboratory informatics — and turn that vision into measurable growth.
In this role, you’ll act as a trusted advisor and industry thought leader, building executive relationships, guiding customers on their modernization journey, and positioning Veeva LIMS as the category-defining solution for next-generation lab management.
What You'll Do
- Define the KPIs, utilization metrics, and success frameworks that quantify "high-value" adoption for QualityDocs
- Facilitate strategic webinars and workshops to foster continuous improvement mindset, gathering insights that directly influence product maturity and evolution
- Deliver prospective case studies and value models that illustrate the potential ROI of key feature adoption
- Build high-impact collateral designed to challenge outdated practices and advocate for process optimization
- Synthesize technical capabilities into 'Day-in-the-Life' transformations to influence executive-level decision-making
- Identify leading indicators based on industry segment that identify customers at risk
- Partner with post implementation teams and business consulting for pathways to securing improvement services work
Requirements
- 2+ years of experience in customer facing roles (i.e. consulting, solution consulting, etc.)
- 5+ years of experience working directly with document management systems supporting Quality and GxP business areas
- Proficiency in document management, product development lifecycle, and proposing solutions to common adoption challenges
- Ability to perform data analysis and develop KPI dashboards
- Ability to hold meaningful conversations with Quality and IT personnel of various different organizational sizes
- Ability to travel for customer meetings and presentations up to 20%
Nice to Have
- Experienced with developing business cases for change
- Industry experience with GMP quality content, training management, quality systems processes, manufacturing, or QC
Interviewing with Veeva
- Follow the application process and submit your resume.
- If moving to the interview stage, our process is as follows:
- A conversation with the hiring manager
- A personality assessment
- A practical case exercise
- A final conversation with our group's Senior Leader
- Once all interviews are complete, the manager will be in touch with a final decision.
We value your time and believe in a transparent hiring process. Here is the process you can expect.
Compensation
- Total compensation: 120,000 - 200,000 EUR
- The total compensation range listed here has been provided to comply with local regulations and represents a potential total compensation range for this role. Please note that actual total compensation may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position's total compensation may be composed of other types of compensation, such as variable bonus and/or stock bonus.
Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.
If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [email protected].
Skills Required
- 2+ years of experience in customer facing roles (consulting, solution consulting, etc.)
- 5+ years of experience working directly with document management systems supporting Quality and GxP business areas
- Proficiency in document management, product development lifecycle, and proposing solutions to common adoption challenges
- Ability to perform data analysis and develop KPI dashboards
- Ability to hold meaningful conversations with Quality and IT personnel of various different organizational sizes
- Ability to travel for customer meetings and presentations up to 20%
- Experienced with developing business cases for change
- Industry experience with GMP quality content, training management, quality systems processes, manufacturing, or QC
Veeva Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Veeva and has not been reviewed or approved by Veeva.
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Equity Value & Accessibility — Equity is broadly distributed across the company, positioning most employees as shareholders. Stock-based incentives can materially enhance total compensation, particularly at higher seniority.
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Flexible Benefits — Work Anywhere enables remote-first flexibility with options to use offices and to gather through offsites or coworking weeks. This structure supports collaboration while minimizing rigid on-site requirements.
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Healthcare Strength — Core coverage includes medical, dental, vision, HSA/FSA, life and disability, and EAP. Supplemental perks such as commuter assistance and wellness or gym reimbursements are available in some locations.
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The Company
What We Do
Veeva is the global leader in cloud software for the life sciences industry. Committed to innovation, product excellence, and customer success, Veeva serves more than 1,000 customers, ranging from the world’s largest pharmaceutical companies to emerging biotechs. As a Public Benefit Corporation, Veeva is committed to balancing the interests of all stakeholders, including customers, employees, shareholders, and the industries it serves.
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