At Milestone, we pioneer solutions that solve real problems - and we need curious people like you.
Impact & Purpose
Ready to make an impact? In this role, you’ll have the opportunity to play a key part in ensuring a smooth and accurate signup experience for users while full automation capabilities are being developed.
Location
We are looking for a Digital Operations & Web Support Intern, based in Sofia, Bulgaria (hybrid mode of working). This is a full-time, 12-month internship position.
Role Summary
As a Digital Operations & Web Support Intern you will play a key part in ensuring a smooth and accurate signup experience for users while full automation capabilities are being developed.
You will work hands-on with user management processes, manual validation, and customer communication - requiring you to navigate across multiple systems to verify data and ensure accuracy. As bandwidth allows, you will also contribute to web page updates and respond to internal requests related to Milestone's website.
This is a great opportunity to gain practical experience across digital operations, customer experience, and web coordination in a real-world environment.
What You Will Do
User Creation, Validation & Approval:
- Review and validate user sign-up submissions manually
- Navigate internal systems and databases to verify user information, customer status, and licensing details
- Cross-check data across platforms (Salesforce and internal tools) to ensure consistency and accuracy
- Verify license codes, email domains, and customer eligibility
- Flag, reject, or escalate submissions that do not meet requirements
- Maintain accurate records of validation and approval decisions
Communication & Support:
- Send approval and rejection communications using predefined templates
- Respond to user inquiries regarding account status, access issues, and onboarding updates
- Provide clear and timely communication to ensure a positive customer experience during sign-up
- Collaborate with internal support and product teams to resolve escalations and technical issues
- Open to responding to internal email requests relating to Milestone's website.
What You Bring to The Team:
- Good written and verbal communication skills in English
- Strong attention to detail and ability to follow structured processes consistently
- Analytical mindset with the ability to critically assess data and identify inconsistencies or edge cases
- Comfortable working across multiple digital systems and tools to look up, validate, and compare data
- Ability to quickly learn new platforms (experience with Salesforce is a plus, but not required)
- Customer-oriented mindset with a focus on accuracy and responsiveness
How You Will Make a Difference:
- You are organized, detail-oriented and proactive
- You are open to learning about web page editing
About the Team
You will report to the Head of Digital Experience and join a team of 2 UX designers, 3 developers and a project manager, based in our headquarters in Denmark.
How We Support You:
- Individual development plans aligned with your career goals
- Access to training, learning resources, and certifications
- Flexible working arrangements
- Supportive leadership and regular feedback
- Opportunities for cross-functional and cross-regional collaboration
- Social activities and spaces to connect with colleagues
What We Offer:
- Hybrid-friendly/flexible way of working
- 25 days’ vacation
- Employer covered luxury health and dental packages
- Public transport card sponsored by us
- Compliments gift card
- Food vouchers
- Multisport card covered by the employer
- Employee Assistance Program supporting mental, financial and legal topics
Excited to join a team that values people and innovation? Hit the Apply button and submit your CV in English today.
About Us
Milestone Systems is a leading provider of data-driven video technology software. Our portfolio includes XProtect video management software, Arcules video surveillance as a service, and BriefCam analytics. We amplify what organizations of any size can see, do, and achieve with video. Guided by our People First mindset—freedom, inclusion, and togetherness—we always consider our employees, partners, and communities in everything we do.
Skills Required
- Good written and verbal communication skills in English
- Strong attention to detail and ability to follow structured processes
- Analytical mindset with ability to assess data and identify inconsistencies
- Comfortable working across multiple digital systems and tools
- Ability to quickly learn new platforms
- Experience with Salesforce
- Customer-oriented mindset focused on accuracy and responsiveness
- Open to learning about web page editing
What the Team is Saying
Milestone Systems Compensation & Benefits Highlights
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Affordable Benefits — Employer cost share for U.S. medical, dental, and vision is described around 90%, alongside employer‑paid disability and life insurance and an Employee Assistance Program. Two Regence medical options, including an HSA‑eligible HDHP with employer HSA contributions, add cost‑efficient choices.
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Retirement Support — A 401(k) with a 100% employer match up to 6% and immediate vesting supports long‑term savings effectively. Auto‑enrollment and clear plan structure make participation straightforward.
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Leave & Time Off Breadth — Paid vacation and sick leave, paid parental leave, 12 paid holidays (including floating days), and a paid volunteer day provide comprehensive time‑off coverage. Regular employees in the U.S. accrue 20 vacation days per year.
Milestone Systems Insights
What We Do
At Milestone System we are dedicated to making the world see. As a leading provider of data-driven video technology software, we empower people, businesses, and societies with innovative solutions that enhance security, efficiency, and insight.
Why Work With Us
We’re proud to foster a working environment that supports well-being and growth opportunities. At the organizational level, we celebrate our team members and value their personal expertise. Everyone has access to personal growth programs and health initiatives, along with the freedom to govern their work-life balance.
Gallery
Milestone Systems Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
If you live within a reasonable distance of our Lake Oswego, OR office, this will be hybrid with 3 days in the office.
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