Akeneo is the leading AI-powered Product Data Platform that helps brands, manufacturers, distributors, and retailers unify product data and pricing to power better product experiences, smarter decisions, and business growth in an AI-driven commerce world.
We're all about experience - from the best-in-class product we build to the inspiring environment we create for our employees. You'll grow in a dynamic environment where your ideas and expertise will make an impact from day one. Our flexible work model empowers you to thrive, balancing professional success with personal fulfilment. At Akeneo, you’ll be part of a supportive and collaborative team that values open communication, shared successes, and meaningful relationships.
Learn more about our culture and values via our Career page.
Job descriptionAt Akeneo, Digital Customer Success Managers are responsible for helping a portfolio of 150–200 customer accounts achieve success through scalable, data-driven engagement. You'll help shape and develop our digital and automated strategies to promote product adoption, foster satisfaction, and empower customers with the resources they need to thrive. Be part of a team known for its strong sense of collaboration and collective success, where every contribution is recognised and celebrated!
Responsibilities
Manage a high-volume portfolio of mid-market customers and develop relationships with key contacts at customer accounts. Balance automated workflows with the ability to prioritise support for key accounts.
Drive adoption of our software and identify opportunities for expansion through engaging with our customers, including through high-impact business reviews.
Execute high-velocity outreach using scalable engagement strategies, such as phone and email cadences and webinars to boost customer adoption, satisfaction and expansion.
Track and report on key customer success metrics (e.g., adoption rates, churn risk indicators, NPS scores) to ensure objectives are being met and provide insights into areas for improvement.
Identify and escalate at-risk accounts needing additional support to ensure timely and personalised assistance as needed.
Use data analytics tools to monitor customer health and act on insights by implementing targeted digital interventions and tailored recommendations.
Collaborate with internal teams (Product, Marketing) to optimise digital resources that support customer onboarding and education. Provide insights into customer behaviour and trends, acting as an internal customer advocate.
You have +2 years of experience in sales or customer success in the software industry.
You are comfortable with CRM and automation tools (e.g. Salesforce, Gainsight, HubSpot, Catalyst, etc.)
You have strong communication skills.
You speak English fluently.
Fluency in French, Spanish or Italian in addition to English is preferred.
You don't need to tick every box. We strongly encourage candidates from all backgrounds to apply. If you are excited about this opportunity but your experience is slightly different, we still want to hear from you!
Interview process30-minute screening call with a member of our Talent Acquisition team
45-minute interview with the hiring manager
60-minute presentation including a case study
30-minute interview with two members of the Digital team
- Work-Life Balance: Flexible working hours, and a hybrid setup allowing 3-4 days working from home and option to Work from Anywhere for up to 30 days per year.
UK: Enjoy 25 days of annual leave.
France: Enjoy 34 days of annual leave and RTTs.
- Home Office & Commuting Allowance/Benefits:
UK: Enjoy a £450 budget to enhance your home office and an £80 monthly sustainable transportation allowance for eco-friendly commuting.
France: Enjoy a €500 budget to enhance your home office. 50% discount on the public transportation pass of your choice or a €45/month Sustainable Transportation Allowance to support eco-friendly commuting.
- Meal vouchers (France only): Get your 50% employer-funded Swile card and benefit from €9,5 worth of meal vouchers per working day.
Inclusivity- Generous Parental Leave:
UK: Benefit from 26 weeks of paid maternity leave, 4 weeks of paid leave for the second parent, and up to 20 weeks of fully paid shared parental leave. A gradual return to work program is also available.
France: Benefit from 16 weeks of paid maternity leave, 4 weeks of paid leave for the second parent.
- Community & Support: Engage in 2 paid volunteering days annually and join Employee Resource Groups dedicated to promoting diversity and inclusion within the company.
Growth and Development- Professional Development: Access a £1,000/€1,000 annual budget for personal professional development and take advantage of career paths, internal mobility opportunities, and a "Women in Leadership Programme."
- Comprehensive Onboarding: Start on the right foot with a structured company onboarding program.
- Health & Insurance: Receive company-paid private medical insurance for you and eligible dependents.
- Financial Security:
UK: Benefit from a pension plan and protect your loved ones group income protection and a group life cover.
France: Protect your loved ones with life insurance covering up to 5 years of your salary, and safeguard your own financial stability with comprehensive income protection.
- Mental Health Support: Access individual and confidential sessions with a mental health practitioner or coach of your choice.
For more information about benefits, don’t hesitate to contact our Talent Acquisition team.
Skills Required
- 2+ years experience in sales or customer success in the software industry
- Comfortable with CRM and automation tools (e.g., Salesforce, Gainsight, HubSpot, Catalyst)
- Strong communication skills
- Fluent in English
- Fluency in French, Spanish, or Italian (in addition to English)
What the Team is Saying
Akeneo Compensation & Benefits Highlights
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Healthcare Strength — Employer-paid medical, dental, and vision coverage for employees and dependents is described as fully covered up to stated caps, with short- and long-term disability included. Access to mental-health support and coaching further strengthens overall health provisions.
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Leave & Time Off Breadth — About 25 days of annual leave, flexible hours, a hybrid schedule, and a “work from anywhere” option up to 30 days per year create substantial paid time and flexibility. Two paid volunteering days also broaden time-off options.
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Parental & Family Support — Paid parental leave includes around 16 weeks for maternity and several weeks for second parents, plus a gradual return-to-work program. Inclusion initiatives and ERGs provide additional family-supportive community resources.
Akeneo Insights
What We Do
Akeneo is the Product Experience (PX) company and global leader in agentic-first Product Cloud solutions, providing the foundational operating system for the AI-powered commerce era. With its Product Cloud, Akeneo enables brands, manufacturers, distributors, and retailers to centralize, govern, and orchestrate their product information, transforming fragmented data into trusted, actionable assets. With the integration of PricingHUB, Akeneo extends its platform beyond product data to unify product data and pricing — the two signals that drive discovery, conversion, and business performance. Together, Akeneo helps organizations move from managing product information to making better business decisions, aligning what they sell and how they sell it to compete and win in a rapidly evolving, AI-driven market. Leading global brands, including Chico’s, TaylorMade Golf, Rail Europe, and more, trust Akeneo to scale their commerce initiatives and deliver consistent, high-performing product experiences.
Why Work With Us
We’re all about experience - from the best-in-class product we build to the inspiring environment we create for our employees. You’ll grow in a dynamic environment where your ideas and expertise will make an impact. You’ll be part of a supportive and collaborative team that values open communication, shared successes, and meaningful relationships.
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Akeneo Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Get the work-life balance you need with flexible working hours and the option of working from home 3 to 4 days a week.
