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The software company powering the path to the world’s new medicines.
The Role
Manage strategic CRM customers as a consultative advisor, helping them optimize Veeva investments, improve governance, adopt product releases, and drive organizational change. Responsibilities include stakeholder alignment, CRM capability demonstrations, customer utilization analysis, best-practice guidance, product feedback, and cross-functional collaboration with product, sales, support, services, and consulting teams.
Summary Generated by Built In
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.
At Veeva, our CRM Customer Success Managers (CSMs) are strategic consultants - not traditional account managers. Combining life sciences industry experience with technical aptitude, you will collaborate with internal product, support, sales, services, and business consulting teams to help clients maximize their Veeva investments.
In this role, CSMs influence change and drive progress for Veeva’s most strategic customers using a data-driven and consultative approach.
What You’ll Do
- Engage proactively with customers and maintain a clear understanding of their initiatives and goals, success criteria, milestones, and culture
- Align with key stakeholders across Commercial and Medical to establish a stronger CRM management program
- Educate customers about our CRM products, services, and operating model
- Evaluate how customers manage their Veeva CRM investment and identify efficiency and effectiveness gains
- Demonstrate CRM capabilities including use-cases, best practices, challenges, and how to address known gaps
- Act as product team liaison to bring back customer captured intelligence and help influence the Veeva product roadmap
- Guide customers on best practices to optimize the consumption of Veeva releases (e.g. governance and change management)
- Influence and drive change within customer organizations
Requirements
- 7+ years of Veeva CRM, Vault CRM, or other CRM consulting experience (delivery/implementation)
- Proven track record as a strategic, trusted advisor to customers having the ability to influence change
- Ability to interpret, articulate, and present complex customer concepts to varying audiences (Business and IT)
- Strong ability to process, analyze, and interpret customer information, such as product utilization data and customer requirements
- Self-starter who is able to own the ongoing success of customer assignments
- Ability to travel up to 15%
- Based in Europe (with ability to work across time-zones)
Nice to Have
- Life Sciences industry expertise (Biotechnology, Pharmaceutical, and/or Medical Device and Diagnostics)
- Experience with Veeva Vault or CRM implementations in heavily-regulated industries (e.g., finance/banking, oil/energy, chemicals, agriculture/food products)
- CRM Program management
Interviewing with Veeva
- Follow the application process and submit your resume.
- If moving to the interview stage, our process is as follows:
- A conversation with the hiring manager
- A personality assessment
- A practical case exercise
- A final conversation with our group's Senior Leader
- Once all interviews are complete, the manager will be in touch with a final decision.
We value your time and believe in a transparent hiring process. Here is the process you can expect.
Perks and Benefits
- Medical, dental, vision, and basic life insurance
- Flexible PTO and company paid holidays
- Retirement programs
- Maternity & Paternal Leave
- Fitness Reimbursement
- 1% charitable giving program
Compensation
- Total compensation: 65,000 - 105,000 EUR
- The total compensation range listed here has been provided to comply with local regulations and represents a potential total compensation range for this role. Please note that actual total compensation may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position's total compensation may be composed of other types of compensation, such as variable bonus and/or stock bonus.
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Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.
If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [email protected].
Skills Required
- 7+ years of Veeva CRM, Vault CRM, or other CRM consulting experience in delivery or implementation
- Proven track record as a strategic, trusted customer advisor with the ability to influence change
- Ability to interpret, articulate, and present complex customer concepts to business and IT audiences
- Ability to process, analyze, and interpret customer information, including product utilization data and customer requirements
- Self-starter able to own the ongoing success of customer assignments
- Ability to travel up to 15%
- Based in Europe with ability to work across time zones
- Life sciences industry expertise in biotechnology, pharmaceuticals, or medical devices and diagnostics
- Experience with Veeva Vault or CRM implementations in heavily regulated industries
- CRM program management experience
Veeva Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Veeva and has not been reviewed or approved by Veeva.
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Healthcare Strength — Health, dental, vision, and mental health coverage are provided alongside HSA/FSA options, with some locations adding fitness reimbursements or gym support. These offerings contribute to a comprehensive core healthcare package.
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Equity Value & Accessibility — Broad-based equity, RSUs/options, and an employee stock purchase plan are part of total rewards, with widespread participation noted across the company. In several roles, equity is considered a meaningful component that lifts total compensation.
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Parental & Family Support — Support includes maternity and paternity leave, adoption assistance, fertility benefits, childcare benefits, and family medical leave. These programs signal a family-friendly approach to time off and caregiving needs.
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The Company
What We Do
Veeva is the global leader in cloud software for the life sciences industry. Committed to innovation, product excellence, and customer success, Veeva serves more than 1,000 customers, ranging from the world’s largest pharmaceutical companies to emerging biotechs. As a Public Benefit Corporation, Veeva is committed to balancing the interests of all stakeholders, including customers, employees, shareholders, and the industries it serves.
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