Sonar enables organizations to ship agentic code with confidence. Code creation is abundant, but confidence is scarce. Our core platform, SonarQube, verifies over 750 billion lines of code every day, delivering agentic verification and governance for all code. Trusted by more than 7 million developers and 75% of the Fortune 100, including teams at Nvidia, ServiceNow, Booking.com, Goldman Sachs, AstraZeneca, and Ford Motor Company, Sonar enables organizations to reduce outages, improve security, and lower the cost and risk of agentic software development.
Founded in Geneva and now headquartered in Austin, Texas, Sonar has a global team working across offices and hubs, including Silicon Valley, London, Bochum, Barcelona, Singapore, Tokyo, and the Washington, D.C. area. At Sonar, we’re enabling enterprises to build agentic software factories that can move quickly while maintaining the control, consistency and evidence required to ship with confidence.
Position description
We're launching Customer Success Engineering — a brand-new function at Sonar. As a founding CSE, you'll help write the playbook. We are proactive technical advisors who own the health, maturity, and growth of a customer portfolio — with AI at the core of how we operate, keeping a pulse on every account so we focus our energy where it creates the most impact. CSE is not support, not services, and not a sales overlay. It's a strategic role for engineers who love technology and business impact in equal measure — and who want to redefine what customer success looks like.
What You'll Do:
Own a portfolio: be the trusted technical advisor for your accounts across the full journey — onboarding, adoption, health, value realization.
Act on signals: AI surfaces the risks and opportunities across your accounts; you take them from signal to outcome — accelerating growth, getting ahead of risk.
Level customers up: lead maturity assessments and outcome reviews that raise how customers build — and prove the impact.
Turn priorities into plans: understand each customer's business priorities and translate them into clear technical plans — empowering them to get the most value from the platform.
Fuel the wider team: hand qualified expansion signals and renewal insight to Sales — clean handoffs, shared wins.
Experience and Qualifications:
Bring hands-on experience in DevOps, software engineering, or platform roles: CI/CD pipelines, Git workflows, and how code quality and security fit into them.
Carry a business brain: when AI flags a risk or an opportunity, you know what it means for the customer's business — and you move on it, accelerating the upside and defusing the downside.
Communicate sharply: explaining complex things simply and assertively — to a developer or a VP, in a deep-dive or an executive review.
Bring analytical firepower: spotting patterns, connecting dots across data sources, and turning them into recommendations people act on.
Show founding-team energy: building a path for others to follow, taking ownership, acting before being asked, and staying steady while the map is still being drawn.
Be fluent in English; additional languages such as Mandarin, Cantonese, Korean, or Japanese is a plus.
Above all: be energetic, coachable, and resilient — with integrity at the core and teamwork as the default. You won't be joining a function; you'll be creating one.
Bonus points: experience with SonarQube, SAST/AppSec tooling, or developer platforms; customer-facing experience (solutions engineering, consulting, support, customer success); Java or another modern language; comfort in Linux; hands-on with AI coding assistants or agentic development.
The ideal candidate will:
We're intentional about this. We believe the best teams are built in the room together. Three anchor days — Mondays, Tuesdays, and Thursdays — create the collaboration rhythm that makes a hub office worth having.
Candidates need to be genuinely based in the location the role is posted — if that's not where you are today, we're happy to support relocation for the right person.
We value diversity, equity, and inclusion
At Sonar, we believe that our diversity is our strength. We are a global company that values and respects different backgrounds, perspectives, and cultures. We are committed to fostering a diverse and inclusive work environment where everyone feels valued and empowered to contribute their best. We are proud to be an equal opportunity employer and welcome all qualified applicants, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
If you need any accommodation, please reach out to us at [email protected].
All offers of employment at Sonar are contingent upon the results of a comprehensive background check and reference verification conducted before the start date.
Applications that are submitted through agencies or third party recruiters will not be considered.
Skills Required
- Hands-on experience in DevOps, software engineering, or platform roles
- Experience with CI/CD pipelines and Git workflows
- Understanding of code quality and security integration
- Ability to connect technical risks and opportunities to customer business outcomes
- Strong communication skills with developers and executives
- Analytical ability to identify patterns and develop actionable recommendations
- Ability to take ownership and operate effectively in an emerging function
- Fluency in English
- Energetic, coachable, resilient, and collaborative approach
- Experience with SonarQube, SAST or AppSec tooling, or developer platforms
- Customer-facing experience in solutions engineering, consulting, support, or customer success
- Experience with Java or another modern programming language
- Comfort working in Linux
- Hands-on experience with AI coding assistants or agentic development
- Additional language skills such as Mandarin, Cantonese, Korean, or Japanese
What the Team is Saying
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Sonar Compensation & Benefits Highlights
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Leave & Time Off Breadth — Paid time off is described as generous and can increase with seniority; feedback suggests time away from work is a standout element of the package.
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Healthcare Strength — Employer contributions toward medical coverage are high, with dental/vision included and company-paid life and disability; information indicates telemedicine and mental‑health support are part of the offering.
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Retirement Support — A 401(k) with employer matching is available; feedback suggests the plan is well regarded, with some noting immediate vesting in certain cases.
Sonar Insights
What We Do
Sonar provides the essential verification layer for the AI-driven development era, ensuring all code—whether human-written or AI-generated—is code you can trust. Today, AI coding tools are generating explosive volumes of code. This has created an "engineering productivity paradox" : faster code writing doesn't automatically lead to faster, safer software delivery. The new bottleneck is verification. Sonar solves this. Integrating code quality and code security into a single platform (SonarQube), Sonar is the foundation for high performance software engineering, analyzing over 750 billion lines of code daily to ensure applications are secure, reliable, and maintainable. As an independent verification platform, Sonar enables organizations to securely develop at the speed of AI. We are driven by a deep belief in our people, a commitment to excellence, and an unwavering dedication to delivery. We operate as a united group where our collective success is the sum of each individual's contributions. Our company culture is driven by the values of CODE: Committed, Obsessed, Deliberate & Effective. This mindset reflects our culture of creativity, collaboration, and pride in the work we do. Rooted in the open source community, Sonar’s solutions support over 35 programming languages, frameworks, and infrastructure technologies. Today, Sonar is used by 7M+ developers worldwide, including ServiceNow, Booking.com, Deutsche Bank, AstraZeneca, and Ford Motor Company. Sonar is headquartered in Geneva, Switzerland with additional offices in Austin, Texas; Bochum, Germany; London, Singapore, and Tokyo. The company is rapidly growing with over 800 employees! Join us in our mission to solve the trillion-dollar challenge of bad code!
Why Work With Us
We are a product-first company, with a people-first culture. Every employee has the opportunity to grow and learn. We promote from within, provide regular feedback and professional development opportunities, value the right to fail along with respect and kindness and work with team members to achieve their full potential.
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Sonar Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
At Sonar, we require employees to come into the office 3 days/week.
