Customer Service & Project Support
- Respond to customer inquiries via phone and email.
- Support customer requests related to invoicing, labels, inspections, service requests, and general information.
- Coordinate customer communications and project initiation with internal teams.
- Collect customer information and required documentation to open projects.
- Maintain accurate customer records in the CRM system.
Administrative Support
- Support billing, booking, and data entry activities.
- Track and manage administrative records and documentation.
- Manage stationery inventory, including ordering and stock control.
- Provide general administrative support and perform tasks assigned by the manager.
Compliance & Quality
- Follow the UL Solutions Code of Conduct and all physical and digital security requirements.
- Ensure accuracy, confidentiality, and compliance in all customer and administrative activities.
- Perform other duties as assigned.
QUALIFICATIONS
- Minimum 1 year of customer service, administration, or customer support experience.
- Strong communication and customer service skills.
- Good organizational and multitasking abilities.
- Proficiency in Microsoft Office applications and CRM systems.
- Strong attention to detail and data accuracy.
- Ability to work collaboratively in a fast-paced environment.
ABOUT US
A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers' product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers' products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.
Skills Required
- Minimum 1 year of customer service, administration, or customer support experience
- Strong communication and customer service skills
- Good organizational and multitasking abilities
- Proficiency in Microsoft Office applications and CRM systems
- Strong attention to detail and data accuracy
- Ability to work collaboratively in a fast-paced environment
What the Team is Saying
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UL Solutions Compensation & Benefits Highlights
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Retirement Support — The 401(k) program is portrayed as strong, with a notable employer match and an additional company contribution after the first year that enhances long‑term savings. This structure is consistently highlighted as a differentiator in the total rewards mix.
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Healthcare Strength — Medical coverage is characterized by multiple plan options administered by a major carrier and a substantial employer cost share, alongside dental, vision, and mental‑health/EAP resources. The breadth of choices and supportive programs underscore a comprehensive health offering.
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Leave & Time Off Breadth — PTO with sick time, floating holidays, and dedicated paid volunteer days are emphasized, along with paid parental bonding and family‑care leave. Flexible work arrangements by role further increase the practical utility of time‑off benefits.
UL Solutions Insights
What We Do
A global leader in applied safety science, UL Solutions transforms safety, security and sustainability challenges into opportunities for customers in more than 100 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth. The UL Certification Marks serve as a recognized symbol of trust in our customers’ products and reflect an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.
Why Work With Us
Science is in our DNA; we are endlessly curious and passionate about seeking and speaking the truth. We take delight in knowing that our work makes a meaningful contribution to society, and we are proud that our culture is centered on integrity, collaboration, inclusion and excellence.
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UL Solutions Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Depending on the role we offer hybrid or remote opportunities.
