About Sortly
Sortly is a simple, visual inventory management solution used by thousands of small businesses and teams within large organizations. We’re profitable, remote-first, and growing, with teams across 4 countries.
About the Engagement
We’re looking for an experienced customer support contractor to help our CX team handle ticket volume during a major product rollout. You’ll resolve account, product, and technical tickets in HubSpot and route issues to the right team when needed.
Scope of Work
- Resolve customer tickets by email with accuracy, empathy, and timely responses.
- Escalate bugs, feature requests, and account handoffs with complete details.
- Flag outdated Help Center articles you come across.
- Occasionally join a customer screenshare or call to troubleshoot.
What You Bring
- 2 years of email-based customer support experience, ideally with a SaaS product.
- Clear, warm written communication.
- Strong follow-through and comfort working independently.
- Bonus: HubSpot or similar help desk experience, mobile app troubleshooting, or AI tools in support.
Contract Details
- 1099 independent contractor engagement through July 2027
- Approximately 20 hours per week, Monday through Wednesday EST business hours
- $30/hr - 40/hr
Skills Required
- 2 years of email-based customer support experience
- Experience supporting a SaaS product
- Clear, warm written communication
- Strong follow-through
- Ability to work independently
- HubSpot or similar help desk experience
- Mobile app troubleshooting experience
- Experience using AI tools in customer support
Sortly Compensation & Benefits Highlights
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Retirement Support — Feedback suggests a 401(k) plan with employer match is advertised, contributing positively to total rewards. Employees also note equity via stock options, which can enhance long-term value.
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Leave & Time Off Breadth — Feedback suggests unlimited PTO, eight paid holidays, and a paid year-end shutdown are meaningful for work-life balance. Positive mentions of flexible time off and remote-first practices reinforce this strength.
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Healthcare Strength — Feedback suggests broad medical, dental, and vision coverage, alongside life, AD&D, and short-term disability, is offered. Overall sentiment toward health coverage is favorable, though specifics vary.
Sortly Insights
What We Do
Sortly is the simplest inventory platform for business and teams to stay on top of their stuff. Our visual system enables business to easily track what they have, where it is, and who has it. Anytime, anywhere, on any desktop, tablet or mobile device. Sortly is trusted by tens of 1000’s of small businesses and teams at large enterprises including HP, Honeywell, Sanford Health,Yale, Coors, Lyft. Featured in Forbes, ABC, Fox, New York Times & Inc. etc! More than 15 million items sorted! Sortly's Principals: SMART - We make decisions based on knowledge and understanding with the aim of creating and improving differentiated products that benefit our business and customers. INSPIRING - We embrace the spirit of entrepreneurship, taking considered risks and pushing ourselves to think boldly and creatively. EMPATHETIC - We are customer-centered by mission, with respect for the individual and a desire to create a great community. REAL - We seek opportunities to learn from our mistakes and successes, our colleagues and customers, and to help each other improve.
Gallery
Sortly Offices
Remote Workspace
Employees work remotely.
Fully Remote: All employees are remote, with no physical office location.
