Customer Account Specialist

Job Description:

CAS – Customer Account Specialist (Graduates)

About the Role

Kick-Start Your Career with Confidence

• Begin your professional journey in a customer-facing role where you will receive structured training, practical exposure, and the support you need to grow with confidence.

Build Meaningful Customer Relationships

• Create a positive and professional customer experience in every interaction.
• Build confidence in communicating with customers through email, phone, and HPEFS customer portals.
• Develop strong working relationships with customers and internal stakeholders across the business.

Key Responsibilities

Customer Experience and Account Support

• Gain hands-on experience in customer payment processes and learn how to work with key customer contacts.
• Support the management of healthy accounts receivable balances for assigned customers.
• Build attention to detail by accurately recording customer interactions and account activities in the system.

Collections and Accounts Receivable Management

• Develop practical exposure to collections and delinquency management while helping the team achieve AR targets across billed and due, 31+, 91+, and 181+ ageing buckets.
• Participate in AR review meetings and month-end forecasting activities to understand how finance operations work in practice.
• Learn to process payment allocations accurately in line with company policies and standards.

Teamwork and Collaboration

• Work closely with team members and managers in a supportive environment to resolve customer and account issues.
• Learn how to manage escalations, disputes, and non-responsive cases effectively and professionally.
• Share ideas and contribute to customer-focused projects and continuous improvement initiatives.
• Build confidence in working with both internal and external stakeholders.
• Strengthen your judgment, ownership, and follow-up skills while learning established internal processes.

What You Will Gain

• Hands-on training, practical mentorship, and real-world business exposure from day one.
• The opportunity to build a strong foundation in finance, accounting, and customer operations.
• Development of valuable workplace skills including communication, collaboration, negotiation, and problem-solving.
• A great starting point for long-term career growth and future progression opportunities.

Who We Are Looking For

• Good written and spoken English communication skills.
• Good written and spoken Chinese communication skills. (preferred)
• A positive attitude and a willingness to learn, grow, and take on new challenges.
• Basic knowledge of finance or accounting principles will be helpful.
• Proficiency in Excel would be an added advantage.

Accessibility

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here.

Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Job:

Job Level:

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

Recruitment Fraud Alert

We have become aware of an increase in fraudulent recruitment activities in which individuals impersonate our company or authorized recruitment agencies to offer fake employment opportunities. These scams may occur through false websites, emails, social media, or chat-based applications and often aim to obtain personal information or money. Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge a candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. We also never request personal information such as back account details, Social Security numbers, or national IDs via social media or chat applications.

All legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual’s own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately.