Customer Account Specialist (Korean Speaking)

Job Description:

CAS – Customer Account Specialist

Deliver customer experience within the lifecycle processes

• Service requests of customers through different access channels (email, phone, post, customer portal)
• Build and maintain strong internal and external customer relationships including higher management within customers’ organization.
• Demonstrate understanding of customer infrastructure, processes, and key customer contacts
• Support Total Customer Experience

Collection & Delinquency Management

• Prepare monthly collection strategies and establish action plan to meet/exceed metrics
• Report progress during AR review meetings and effectively forecast month-end metric results
• Manage collection balances per Customer
• Target Open A/R > 30, 60, 90,180 days
• Ensure Cash Allocation & Suspense management are managed timely and accordingly to policies and procedures
• Target aged suspense over 91+ to be minimal
• Document all collection activities in required applications

Team Collaboration

• Communicate/escalate internally any customer changes quickly, consistently and effectively
• Collaborate and engage with team members providing valuable input for customer projects/solutions
• May act as a team or project leader validating deliverables and team decision making processes
• Works on problems / projects of moderately complex scope. Exercises independent judgment within defined practices and procedures to determine appropriate action.
• Provides guidance and leadership to all colleagues
• Proficient and compliant to internal processes and policies
• Demonstrate sound judgment, prompt follow-up, and timely escalations
• Escalate disputes and non-responsiveness effectively and timely
• Proactive interaction and collaboration with various internal and external stakeholders

Others:

• Strong communication and negotiation skills.
• A good command of English in writing and speaking.
• A good command of Korean in writing and speaking is mandatory for this role.
• Basic knowledge about finance and accounting will be an advantage to have.
• Typically, with minimal 2 years related experience in customer facing / support environment.

Accessibility

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here.

Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

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Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

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All legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual’s own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately.