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The software company powering the path to the world’s new medicines.
The Role
Provides post-implementation consulting and technical administration for Veeva Commercial Cloud solutions supporting pharmaceutical customers in China. Responsibilities include gathering requirements, configuring solutions, application support, troubleshooting, environment management, user and security administration, reporting, integrations, data loading, customer training, and continuous improvement. The consultant serves as a trusted advisor, collaborates with product teams, and helps customers optimize their Veeva systems.
Summary Generated by Built In
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.
Veeva Systems is looking for professionals, who wish to become experts in the Veeva Commercial Cloud product suite, who have a passion for helping customers achieve their business vision, and who wish to participate in the transformation of the global Life Sciences Industry.
In this position, you will work as a Managed Services Consultant of our Professional Services Organization, providing post-implementation application consulting and technical administration as a subject matter expert of Veeva Commercial Solutions to the pharmaceutical customers located in China.
What You’ll Do
- Provide overall application expertise and knowledge to customer, serving as a trusted advisor for Veeva solutions.
- Engage with customer to gather, analyze, clarify business requirements, translate them into practical system solutions.
- Assess customer requirements against Veeva product capabilities and recommend best-fit solutions; Configure and implement system changes to meet customer needs.
- Provide industry and product best practice, proactively advise customers and educate on effective use of Veeva solutions.
- Partner with Veeva product teams to communicate customer feedback, identify product gaps and contribute to product enhancements
- Tier 2/3 application support, troubleshoot complex issues, identify root cause and drive timely resolution
- Environment management activities
- Support customer ongoing BAU administration and maintenance, including user management, security, territory management, reporting, integrations and bulk data loading.
- Ad-hoc training to educate customer admins and enable customer to manage the system independently
- Proactive identify opportunities to improve system performance, operational efficiency, and customer experience through continuous improvement initiatives.
Requirements
- At least Bachelor’s Degree in Computer Science, Computer Engineering or related degrees
- 5+ years working experience in the IT industry
- 3+ years software development experience with hands-on experience in Python/Java
- 2+ years of customer-facing experience (Requirement gathering, business analysis, stakeholder communication, etc.)
- Fluent in English verbal and written
- Hardworking and can-do attitude
- Fast learner, willingness to grow and open to changing priorities and environments
Nice to Have
- Consulting experience, BA experience, Customer service experience
- Veeva CRM, Network, OpenData knowledge
- Knowledge and applicable experience in the Pharmaceutical and Life Sciences
#LI-MidSenior
Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.
Skills Required
- Bachelor’s degree in Computer Science, Computer Engineering, or a related field
- At least 5 years of experience working in the IT industry
- At least 3 years of software development experience
- Hands-on experience with Python or Java
- At least 2 years of customer-facing experience, including requirements gathering, business analysis, or stakeholder communication
- Fluent written and verbal English
- Hardworking, proactive, and adaptable attitude
- Consulting experience
- Business analysis experience
- Customer service experience
- Knowledge of Veeva CRM, Network, or OpenData
- Knowledge and practical experience in the pharmaceutical and life sciences industry
Veeva Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Veeva and has not been reviewed or approved by Veeva.
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Healthcare Strength — Health, dental, vision, and mental health coverage are provided alongside HSA/FSA options, with some locations adding fitness reimbursements or gym support. These offerings contribute to a comprehensive core healthcare package.
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Equity Value & Accessibility — Broad-based equity, RSUs/options, and an employee stock purchase plan are part of total rewards, with widespread participation noted across the company. In several roles, equity is considered a meaningful component that lifts total compensation.
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Parental & Family Support — Support includes maternity and paternity leave, adoption assistance, fertility benefits, childcare benefits, and family medical leave. These programs signal a family-friendly approach to time off and caregiving needs.
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The Company
What We Do
Veeva is the global leader in cloud software for the life sciences industry. Committed to innovation, product excellence, and customer success, Veeva serves more than 1,000 customers, ranging from the world’s largest pharmaceutical companies to emerging biotechs. As a Public Benefit Corporation, Veeva is committed to balancing the interests of all stakeholders, including customers, employees, shareholders, and the industries it serves.
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