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The software company powering the path to the world’s new medicines.
The Role
The Managed Services Consultant provides post-implementation support, system consulting, and administration to Chinese customers, focusing on enhancing their use of the China Commercial CRM product. Responsibilities include troubleshooting, customer engagement, system enhancements, and KPI reporting.
Summary Generated by Built In
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.
Veeva is seeking a Managed Services Consultant who is passionate about becoming an expert in our China CRM product and dedicated to helping our Multinational Pharmaceutical (MNC) customers in China achieve their business vision.
This pivotal role provides offsite, post-implementation system consulting and technical administration. If you love consulting but are seeking an opportunity to deeply specialize without the constant travel, you will serve as the crucial technical link between our customers and our specialized service, product, and development teams based out of China.
What You'll Do
- System Consulting & Client Partnership:
- Act as a trusted technical consultant for post-implementation system administration and support
- Communicate with China customers to gather and analyze requirements
- Interact with Veeva teams (Support, CSM, PMs) on customers’ behalf to drive resolution and improvements
- Provide best practice sharing and technical feature education to customers
- System Administration & Execution:
- Provide Tier 2/3 Incident Troubleshooting and timely resolution
- Manage and execute the customer-internal System Releases Cycle
- Design and enable new product features based on customer needs
- Perform environment management and execute Customer Change Requests (CR)
- Handle system maintenance, including user, security, territory, and role hierarchy setup
- Maintain data imports and exports
- Team Improvement:
- Grow the capabilities of the team, develop best practices, and create accelerators
- Be willing to “wear any hat” necessary to make the customer successful
As a Managed Services Consultant, you will ensure the seamless operation and optimization of the Veeva China CRM platform by focusing on three core areas:
Requirements
- At least Bachelor’s degree in Life Science, Computer Science, Computer Engineering, or related degree
- Strong technical background with a minimum of 5+ years of experience in Python and MySQL
- Good understanding of software architecture and data models
- Familiarity with Generative AI tools and CLI assistants (e.g., Gemini, Claude Code, etc.). A solid foundation in basic AI concepts is required
- Excellent communication skills—ability to deliver formal presentations in workshops and collaborate effectively with diverse stakeholders to ensure high-degree of satisfaction
- Smart, eager to learn new things, and the ability to work independently in a fast-moving environment
- Proven ability to work under pressure, always committing to the work assigned, and maintaining high accountability
- Exceptional ability to juggle and prioritize multiple tasks and requests effectively
We are looking for a candidate with a strong technical foundation, an analytical mindset, and excellent stakeholder management skills.
Nice to Have
- Prior experience in customer service, consulting, business analysis (BA), or project management (PM)
- Direct product knowledge of Veeva China CRM (China SFA)
- Knowledge and applicable work experience in the Pharmaceutical and Life Sciences
#LI-Associate
Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.
Skills Required
- At least Bachelor's degree in Life Science, Computer Science, Computer Engineering, or related degree
- Strong Technical background, 8+ years of experience in Python and MySQL
- Good understanding of software architecture, data model, and familiarity with SQL
- Excellent communication skills, fluent in English
Veeva Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Veeva and has not been reviewed or approved by Veeva.
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Equity Value & Accessibility — Equity is broadly distributed across the company, positioning most employees as shareholders. Stock-based incentives can materially enhance total compensation, particularly at higher seniority.
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Flexible Benefits — Work Anywhere enables remote-first flexibility with options to use offices and to gather through offsites or coworking weeks. This structure supports collaboration while minimizing rigid on-site requirements.
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Healthcare Strength — Core coverage includes medical, dental, vision, HSA/FSA, life and disability, and EAP. Supplemental perks such as commuter assistance and wellness or gym reimbursements are available in some locations.
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The Company
What We Do
Veeva is the global leader in cloud software for the life sciences industry. Committed to innovation, product excellence, and customer success, Veeva serves more than 1,000 customers, ranging from the world’s largest pharmaceutical companies to emerging biotechs. As a Public Benefit Corporation, Veeva is committed to balancing the interests of all stakeholders, including customers, employees, shareholders, and the industries it serves.
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