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Reimagining what's possible for food and agriculture
The Role
Coordinate and manage major incident response and service restoration for infrastructure and applications. Monitor incidents and performance, document causes and resolutions, produce operational reports and insights, engage vendors and technical teams, and support ITSM process governance and continuous improvement to reduce service disruptions.
Summary Generated by Built In
Job Purpose and Impact
Consultant, I&O Operations supports the reliability, stability, and continuous improvement with Cargill. Operating within the Major Incident Management and IT Service Management (ITSM) function, this role coordinates major incident response activities, facilitates service restoration, monitors operational performance, and partners with technical teams, vendors, and business stakeholders to minimize service disruptions. The role contributes to process governance, operational reporting, and continuous service improvement initiatives while ensuring effective communication during critical major incidents and infrastructure events.
Key Accountabilities
1. INCIDENT & MAJOR INCIDENT MANAGEMENT: Monitors, coordinates, and responds to infrastructure and application incidents, outages, and performance alerts, facilitating major incident processes, stakeholder communications, service restoration activities, and coordination across technical support teams.
2. DOCUMENTATION, REPORTING & CONTINUOUS IMPROVEMENT: Documents incidents, preliminary trigger cause, resolutions, and operational trends; develops reports and service insights to support decision making, governance reviews, and continuous improvement initiatives.
3. COLLABORATION & STAKEHOLDER ENGAGEMENT: Partners with vendors, service providers, technical teams, and business stakeholders to coordinate resolution activities, manage operational communications, and improve service reliability and user experience.
4. SERVICE GOVERNANCE & PROCESS IMPROVEMENT: Supports operational governance activities by analyzing incident trends, identifying improvement opportunities, facilitating major incident reviews, and contributing to the enhancement of ITSM processes, controls, and operational effectiveness.5. MINIMUM & TYPICAL YEARS OF WORK EXPERIENCE: Minimum of 5 years of relevant work experience, typically reflecting 8-10 years of demonstrated experience in increasingly responsible operational and technology roles.
Qualifications
Minimum of 5 years of relevant work experience, typically reflecting 8-10 years of demonstrated experience in increasingly responsible operational and technology roles.
Consultant, I&O Operations supports the reliability, stability, and continuous improvement with Cargill. Operating within the Major Incident Management and IT Service Management (ITSM) function, this role coordinates major incident response activities, facilitates service restoration, monitors operational performance, and partners with technical teams, vendors, and business stakeholders to minimize service disruptions. The role contributes to process governance, operational reporting, and continuous service improvement initiatives while ensuring effective communication during critical major incidents and infrastructure events.
Key Accountabilities
1. INCIDENT & MAJOR INCIDENT MANAGEMENT: Monitors, coordinates, and responds to infrastructure and application incidents, outages, and performance alerts, facilitating major incident processes, stakeholder communications, service restoration activities, and coordination across technical support teams.
2. DOCUMENTATION, REPORTING & CONTINUOUS IMPROVEMENT: Documents incidents, preliminary trigger cause, resolutions, and operational trends; develops reports and service insights to support decision making, governance reviews, and continuous improvement initiatives.
3. COLLABORATION & STAKEHOLDER ENGAGEMENT: Partners with vendors, service providers, technical teams, and business stakeholders to coordinate resolution activities, manage operational communications, and improve service reliability and user experience.
4. SERVICE GOVERNANCE & PROCESS IMPROVEMENT: Supports operational governance activities by analyzing incident trends, identifying improvement opportunities, facilitating major incident reviews, and contributing to the enhancement of ITSM processes, controls, and operational effectiveness.5. MINIMUM & TYPICAL YEARS OF WORK EXPERIENCE: Minimum of 5 years of relevant work experience, typically reflecting 8-10 years of demonstrated experience in increasingly responsible operational and technology roles.
Qualifications
Minimum of 5 years of relevant work experience, typically reflecting 8-10 years of demonstrated experience in increasingly responsible operational and technology roles.
Skills Required
- Minimum of 5 years relevant work experience (typically 8-10 years)
- Experience with Major Incident Management and IT Service Management (ITSM)
- Experience coordinating incident response, stakeholder communications, and service restoration
- Experience documenting incidents, producing operational reports, and supporting continuous improvement
- Experience collaborating with vendors, service providers, technical teams, and business stakeholders
What the Team is Saying
Gaby
Data Engineering Lead
Landon
North America Service Assurance Manager
Navita
Software Engineering Senior Supervisor
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William Orgertrice
Data Engineer
Kayode D.
Principal Data Engineer
Patricia
Supply Chain Learning & Development and Digital Support Lead
Heather W.
Software Engineer
Kristen K.
Factory of the Future Digital Product Manager
Shrey B.
Senior Software Engineer
Madhuri P.
Senior Data Scientist
William Orgertrice
Data Engineer — Data Function, Platforms and Product Engineering
Navita S.
Software Engineering Senior Supervisor
Heather W.
Software Engineer
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Cargill Compensation & Benefits Highlights
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Healthcare Strength — Health coverage is described as robust, with multiple medical plan options (including HSA/HRA pathways) plus dental, vision, and mental‑health supports such as a 24/7 EAP and Lyra. Wellness incentives, health advocacy, and group‑rate voluntary protections further round out the offering.
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Retirement Support — Retirement programs combine a 401(k) with company contributions and an Employee Stock Ownership Plan, with some materials also noting an employer‑funded retirement account based on age and service. This multi‑layered design emphasizes long‑term savings and ownership participation.
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Parental & Family Support — Paid family leave for the delivering parent is outlined at up to 12 weeks fully paid when combining salary continuation and leave programs, alongside bonding and caregiver leave structures. Family resources such as adoption/surrogacy reimbursement, Bright Horizons childcare support, and Milk Stork are also available.
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The Company
What We Do
We are a family company providing food, ingredients, agricultural solutions and industrial products to nourish the world in a safe, responsible and sustainable way. We connect farmers with markets so they can prosper. We connect customers with ingredients so they can make meals people love. And we connect families with daily essentials— from eggs to edible oils, salt to skincare, feed to flooring. By providing customers with products that are vital for living, we help businesses grow, communities prosper and consumers live well in their daily lives.
Why Work With Us
The decision to join Cargill can open the door to a world of possibility. As part of our Digital, Technology & Data team, you’ll get to be part of a large and diverse group full of unique perspectives united by a common, higher purpose while building a rewarding career full of opportunity, growth and the satisfaction of knowing your work matters.
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Cargill Teams
Cargill Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Typical time on-site:
Not Specified
