Consultant - Commercial Services

Posted Yesterday
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Tokyo, JPN
In-Office
Mid level
Big Data • Cloud • Healthtech • Software • Big Data Analytics
The software company powering the path to the world’s new medicines.
The Role
Implements and configures Veeva Commercial Cloud solutions for life sciences clients. Responsibilities include requirements gathering, workshops, validation, data migration, integrations, training, go-live support, governance alignment, and customer collaboration. The role requires business-level English and fluent Japanese, customer-facing communication, and the ability to work in Tokyo or Osaka with potential onsite customer work and domestic or international travel.
Summary Generated by Built In
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.
 
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
 
Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

We are looking for driven self-motivated Consultants with exposure implementing, supporting, or administering business/IT operations for software solutions. Consultants will be implementing the Veeva’s solution (Commercial Cloud) to help customers transforms business processes across commercial and medical with efficiency and compliance

Business level communication skill is required in both English and Japanese. This is a full-time permanent role with Veeva. This is a customer-facing role and it is required to work in Tokyo or Osaka. Some customers may ask you to work onsite.

What You’ll Do

  • Configuration and implementation of Commercial Veeva Solution (Veeva CRM/Vault CRM/Veeva PromoMats/Events Management, etc.) based on requirements gathering workshops to our global/domestic clients.
  • Manage tasks during the implementation project such as workshops delivery, requirements gathering, configuration, validation, migration, integration, training, and go-live activities.
  • Collaborate with customers and team members both Japan-based and Global-based
  • Alignment with customer’s global governance
  • Collaborate cross-functionally with Product, Strategy, Sales, CSM and other teams across the company.

Requirements

  • 4+ years’ experience with minimum 2 years in either IT consulting / professional services environment in a regulated industry (banking, insurance, life sciences etc.) or in life sciences IT / Commercial area.
  • Exposure to business and IT groups in an implementation, administration, or other supporting role for software solutions.
  • Experience developing workshop material, training material, or requirements gathering sessions with business and system stakeholders.
  • Ability to travel in domestic and international
  • Business Level English and Fluent in Japanese

Nice to Have

  • Experience in the Life Sciences space with knowledge of promotional materials or commercial excellence.
  • Direct experience with systems such as Veeva CRM, Veeva Vault PromoMats, Salesforce, Oracle and other Life science industry technologies
  • Data Analysis, computer science, or related degree
  • Experience in services delivery management and/or systems implementation, project management

#LI-Associate


Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
 
Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.

Skills Required

  • 4+ years of professional experience
  • At least 2 years in IT consulting or professional services within a regulated industry, or life sciences IT/commercial functions
  • Experience supporting, administering, or implementing business and IT software solutions
  • Experience developing workshop or training materials, or facilitating requirements-gathering sessions with business and system stakeholders
  • Ability to travel domestically and internationally
  • Business-level English proficiency
  • Fluent Japanese proficiency
  • Life sciences experience and knowledge of promotional materials or commercial excellence
  • Experience with Veeva CRM, Veeva Vault PromoMats, Salesforce, Oracle, or related life sciences technologies
  • Degree in data analysis, computer science, or a related field
  • Experience in services delivery management, systems implementation, or project management

Veeva Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Veeva and has not been reviewed or approved by Veeva.

  • Healthcare Strength Health, dental, vision, and mental health coverage are provided alongside HSA/FSA options, with some locations adding fitness reimbursements or gym support. These offerings contribute to a comprehensive core healthcare package.
  • Equity Value & Accessibility Broad-based equity, RSUs/options, and an employee stock purchase plan are part of total rewards, with widespread participation noted across the company. In several roles, equity is considered a meaningful component that lifts total compensation.
  • Parental & Family Support Support includes maternity and paternity leave, adoption assistance, fertility benefits, childcare benefits, and family medical leave. These programs signal a family-friendly approach to time off and caregiving needs.

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The Company
HQ: Pleasanton, CA
6,000 Employees
Year Founded: 2007

What We Do

Veeva is the global leader in cloud software for the life sciences industry. Committed to innovation, product excellence, and customer success, Veeva serves more than 1,000 customers, ranging from the world’s largest pharmaceutical companies to emerging biotechs. As a Public Benefit Corporation, Veeva is committed to balancing the interests of all stakeholders, including customers, employees, shareholders, and the industries it serves.

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