Client Success Manager

Posted 2 Hours Ago
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Tampa, FL, USA
In-Office
Expert/Leader
Logistics • Sales • Software • 3PL: Third Party Logistics
Arrive Logistics is one of the fastest-growing freight brokerages in the nation.
The Role
As the Client Success Manager, you will lead the produce division, ensuring superior customer experiences while coordinating with various internal teams. Responsibilities include developing SOPs, analytics, and automation roadmaps.
Summary Generated by Built In

Who We Are

Arrive Logistics is a leading transportation and technology company in North America with plans to grow significantly year over year. Our success is a testament to our remarkable team and what we’re building together. We’re committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual, and collaborative environment. Arrive Fresh relentlessly delivers innovative, compliant, and precision-driven cold-chain solutions with world-class service. This helps our partners win in the most complex and perishable industries.

Who We Want

As the Client Success Manager for Arrive Fresh, you will play a pivotal role in building our produce division from the ground up. We are seeking an operational leader with a deep background in produce/perishable freight who thrives in both autonomous and cross-functional environments.

What You'll Do

    As the Client Success Manager for Arrive Fresh, your key responsibility will be to ensure a best-in-class experience for our customers in the fresh produce and floral supply chain. You will act as the primary conduit connecting the Arrive Fresh team and their customer and carrier needs with the broader technology, finance, carrier relations and business development teams within the organization. This includes, but is not limited to, developing account level SOPs for execution, developing best-in-class analytics & reporting, technology road-mapping and financial flow.

Qualifications

  • 10+ yrs experience supply chain experience; including 5+ yrs in produce & floral 
  • Expert in the development of Standard Operating Procedures (SOPs) creation including program designs and roll-out 
  • Expert in cross-functional collaboration across a fast-paced, multi-functional organization 
  • Experience identifying and creating automation roadmaps for operational tasks 
  • Experience and knowledge of the Food Safety Modernization Act (FSMA), Sanitary Transportation of Food (STF), and Perishable Agricultural Commodities Act (PACA)
  • Ability to adjust altitudes quickly, simultaneously creating strategy while ensuring smooth operational roll-out throughout the organization 
  • High energy with strong work ethic and passion for continuous improvement
  • Experience in project management and implementation is preferred 
  • Bachelor's Degree preferred in Business Administration, Finance or Information Technology

Supervisory Responsibility

    This role has direct supervisory responsibilities over a team of Client Success Manager would supervise Client Success Associates and Reps specializing in produce.

The Perks of Working With Us

  • Take advantage of our comprehensive benefits package, including medical, dental, vision, life, disability, and supplemental coverage.
  • Invest in your future with our matching 401(k) program.
  • Build relationships and find your home at Arrive through our Employee Resource Groups.
  • Enjoy office wide engagement activities, team events, happy hours and more!
  • Leave the suit and tie at home; our dress code is casual.
  • Work in the booming city of Tampa, FL – we are in a convenient location close to the airport, bay, and downtown.
  • Start your morning with free coffee!
  • Park your car for free on site!
  • Maximize your wellness with free counseling sessions through our Employee Assistance Program.
  • Take time to manage your physical and mental health - we offer company paid holidays, paid vacation time and wellness days.
  • Receive 100% paid parental leave when you become a new parent.
  • Get paid to work with your friends through our Referral Program!
  • Get relocation assistance! If you are not local to the area, we offer relocation packages.

Skills Required

  • 10+ years supply chain experience
  • 5+ years in produce and floral
  • Expert in SOPs development
  • Cross-functional collaboration experience
  • Knowledge of FSMA, STF, PACA
  • Project management experience preferred
  • Bachelor's Degree in Business Administration, Finance or Information Technology preferred

What the Team is Saying

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Arrive Logistics Compensation & Benefits Highlights

  • Healthcare Strength Company materials highlight medical, dental, vision, life, and disability coverage, complemented by EAP and telehealth options. Wellness apps and programs are also cited as part of the health ecosystem.
  • Parental & Family Support Paid parental leave, a post‑leave return program, onsite Mothers’ Rooms, and family medical leave are publicly described as part of the package. These elements indicate a family‑supportive approach beyond baseline benefits.
  • Wellbeing & Lifestyle Benefits Wellness tools such as Calm and Sanvello, fitness discounts/ClassPass, gym access where available, and onsite amenities are repeatedly listed. These lifestyle perks broaden total rewards beyond core insurance and retirement.

Arrive Logistics Insights

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The Company
HQ: Austin, TX
1,700 Employees
Year Founded: 2014

What We Do

Arrive Logistics is a top 4 American truckload brokerage headquartered in Austin, Texas, with 10 locations across North America. Founded in 2014, Arrive delivers unparalleled service and custom strategic solutions to a diverse network of globally recognized brands and vetted carriers. Arrive has 2,000 employees, 5,500 customers, and 10,000 core carriers in its network. The Company has been recognized for its service excellence by more than 50 enterprise shippers in the trailing 36 months. At Arrive, 'We Deliver, So You Can.“ For more information, visit www.arrivelogistics.com.

Why Work With Us

We are an ambitious, high-growth company that pushes the limit of what’s possible for our team and partners. In only 10 years, Arrive surpassed 30,000 competitors to become a Top 7 truckload brokerage — and we’re just getting started. We are on track to break into the Top 5 by 2025 and the Top 3 by 2026.

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