Client Services Specialist III

Posted Yesterday
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Dhaka, BGD
Hybrid
Mid level
Automotive • Professional Services • Software • Consulting • Energy • Chemical • Renewable Energy
Our mission is to make the world a safer, more secure and sustainable place.
The Role
Supports laboratory testing by operating, maintaining, repairing, modifying, and building instrumentation, automated systems, and test fixtures. Reads technical documentation, evaluates results for specification conformance, records data, ensures safety compliance, supports training, procures supplies, and contributes to laboratory budgets and continuous improvement initiatives.
Summary Generated by Built In
JOB DESCRIPTION
  • Reads blueprints, schematics, wiring diagrams, measuring instruments, and operational instructions to provide support for testing activities.
  • Evaluates laboratory support activity results and may review data for conformance with specifications..
  • Operates designated laboratory equipment and tools as directed.
  • Responds to user requests to repair and/or modify existing laboratory instrumentation, automated systems and test fixtures.
  • As applicable, records observed or calculated data on appropriate UL forms as the record of laboratory support activities.
  • May plan laboratory support activities, and evaluate results, as directed.
  • Performs routine maintenance on existing laboratory instrumentation, automated systems and test fixtures using established procedures.
  • Ensures both new and existing test systems meet safety requirements and compliance with the local laws.
  • May procure equipment or materials/supplies on behalf of the laboratory.
  • May support training of others on the use of laboratory instrumentation, automated test systems, test fixtures and/or laboratory infrastructure.
  • Assists in developing annual budgetary goals, capital expenditure budget for laboratory equipment, and tactical plans for the assigned laboratory section.
  • Operates a computer to extract/input readily available information and to use available software.
  • Integrates continuous improvement concepts and techniques into all aspects of the job.
  • Designs and builds test fixtures.
  • Read and follow the UL Standards of Business Conduct and follow all physical and digital security practices
  • Performs other duties as directed.

QUALIFICATIONS
  • 2 years of formal education with Associate Degree or certification as a technician through acknowledged organization.
  • Generally, 4 Years or more of related experience or demonstrated competency.
  • Ensures customer convenient solutions meet both customer and company needs.
  • Demonstrates ability to proactively adapt actions through preparation and contingency plans. Communicates effectively in written and oral form
  • Follows instructions furnished in written, oral or diagram form.
  • Demonstrates a good knowledge of equipment used within the conformity assessment industry.
  • Demonstrated ability to adapt to rapidly changing priorities.
  • Develops and delivers clear, impactful, actionable communications to all stakeholders.
  • Is a highly trusted, direct, and truthful individual.
  • Basic knowledge of common laboratory tests and equipment used within the conformity assessment industry.
  • Ability to read and interpret documents such as operations, maintenance and procedure manuals.
  • Ability to compose routine reports and business correspondence.
  • Ability to present standard information and respond to questions from individuals or small groups of internal or external clients.

ABOUT US
A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers' product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers' products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.

Skills Required

  • Associate degree or recognized technician certification
  • Four or more years of related experience or demonstrated competency
  • Knowledge of equipment used in the conformity assessment industry
  • Basic knowledge of common laboratory tests and equipment
  • Ability to read and interpret operations, maintenance, and procedure manuals
  • Ability to compose routine reports and business correspondence
  • Ability to present standard information and respond to questions from internal or external clients
  • Effective written and oral communication skills
  • Ability to adapt to changing priorities
  • Ability to follow written, oral, or diagram-based instructions

What the Team is Saying

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UL Solutions Compensation & Benefits Highlights

  • Strong & Reliable Incentives All employees are eligible for a broad-based annual incentive bonus, and formal plan language references an All Employee Incentive Plan. This companywide structure is consistently presented as a core element of total rewards.
  • Retirement Support U.S. materials describe a meaningful 401(k) match complemented by an additional company contribution after the first year of service. Employer-verified listings also point to protections like disability and life insurance that bolster long-term financial security.
  • Healthcare Strength Health plans offer multiple options (PPO and HDHPs) with the employer covering a substantial share of premiums. Complementary features such as dental, vision, HSA/FSA options, and periodic company contributions to accounts are also noted.

UL Solutions Insights

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The Company
HQ: Chicago, IL
15,000 Employees
Year Founded: 1894

What We Do

A global leader in applied safety science, UL Solutions transforms safety, security and sustainability challenges into opportunities for customers in more than 100 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth. The UL Certification Marks serve as a recognized symbol of trust in our customers’ products and reflect an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.

Why Work With Us

Science is in our DNA; we are endlessly curious and passionate about seeking and speaking the truth. We take delight in knowing that our work makes a meaningful contribution to society, and we are proud that our culture is centered on integrity, collaboration, inclusion and excellence.

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UL Solutions Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

Depending on the role we offer hybrid or remote opportunities.

Typical time on-site: Flexible
HQChicago, IL
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