Client Services Scheduling Administrator
- 📍 Winsford
💰 Salary: £27,040 per annum
🕒 Full-Time | Monday–Friday | 08:30–17:00
About the Role
We are looking for a proactive and organised Client Services Scheduling Administrator to join our busy team in Winsford. This role is ideal for someone with strong administration and customer service skills who enjoys working in a fast-paced environment and delivering excellent support to clients and customers.
You’ll play a key role in coordinating vehicle collections, handling customer and client queries, supporting claims processes, and ensuring service levels are consistently achieved.
Key Responsibilities
- Handle telephone, email, post, and portal-based queries from customers, clients, suppliers, and third parties in a professional manner, ensuring DPA/GDPR compliance at all times.
- Carry out general client services administration, including scanning, filing, database updates, and user account/portal access management.
- Process client instructions such as manual and automated uplifts, salvage clearances, and respond to fines and penalty charge notices.
- Support customers with claims-related queries, cherished plate retention, finance management, and coordination of personal belongings returns.
- Liaise with internal teams (E.g. Client, Operations, Auction, and Scheduling) to resolve issues, including vehicles awaiting sale or collection.
- Arrange vehicle collections by contacting policyholders, holding garages, and repair centres, ensuring accurate information, charges, and driver notes are recorded.
- Negotiate and validate Garage release fees in line with company guidelines, confirming payment methods and obtaining client approval prior to allocation.
- Complete all reasonable tasks requested by department management in a timely, efficient, and safe manner.in a timely, efficient, and safe manner.
- Manage claim settlements, including issuing settlement offers, liaising with customers to explain outcomes, objection handling and ensuring timely and accurate completion in line with SLAs
Skills & Experience
Essential:
- Strong administration and organisational skills
- Confident using Microsoft Office packages
- Excellent communication and customer service skills
- Professional telephone manner
- Ability to prioritise workloads and work independently
- Positive attitude and strong team-working skills
- Reliable and punctual
Desirable:
- Knowledge of motor vehicles
- Previous experience within the motor industry
Qualifications
- Good standard of Maths and English
What We Offer
- Monday–Friday 40 hour week
- Ongoing training and development opportunities
- Free onsite parking
- Uniform and PPE provided
- Telus Health support
- Employee discounts on Vodafone, vehicle parts, and non-auction vehicles
- One paid volunteering day per year
- 28 days holiday including Bank Holidays
- Pension scheme with 3.5% employer contribution
Additional Information
Please note this role is subject to satisfactory DBS, right to work, and reference checks.
We reserve the right to close this vacancy early should a suitable candidate be identified, so early applications are encouraged
About UsIAASkills Required
- Strong administration and organisational skills
- Confidence using Microsoft Office packages
- Excellent communication and customer service skills
- Professional telephone manner
- Ability to prioritise workloads and work independently
- Positive attitude and strong team-working skills
- Reliable and punctual
- Good standard of Maths and English
- Knowledge of motor vehicles
- Previous experience within the motor industry
- Satisfactory DBS, right-to-work, and reference checks
Ritchie Bros. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ritchie Bros. and has not been reviewed or approved by Ritchie Bros..
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Affordable Benefits — Medical coverage is often considered very affordable, with low employee costs noted as a differentiator. Benefits begin on day one, which strengthens perceived value.
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Leave & Time Off Breadth — PTO and paid holidays are part of the standard package across regions under RB Global. Day‑one eligibility and clear time‑off programs contribute to a well‑rounded offering.
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Retirement Support — A 401(k) with company match in the U.S. and RRSP match in Canada are offered, alongside an ESPP for employee ownership. These programs indicate solid retirement support across locations.
Ritchie Bros. Insights
What We Do
Established in 1958, Ritchie Bros. (NYSE and TSX: RBA) is a global asset management and disposition company, offering customers end-to-end solutions for buying and selling used heavy equipment, trucks and other assets. Operating in a multitude of sectors, including construction, transportation, agriculture, energy, oil and gas, mining, and forestry, the company’s selling channels include: Ritchie Bros. Auctioneers, the world’s largest industrial auctioneer offers live auction events with online bidding; IronPlanet, an online marketplace with featured weekly auctions and providing its exclusive IronClad Assurance® equipment condition certification; MarketplaceE, an online marketplace offering multiple price and timing options; Mascus, a leading European online equipment listing service; and Ritchie Bros. Private Treaty, offering privately negotiated sales. The company also offers sector-specific solutions including GovPlanet, TruckPlanet, Kruse Energy Auctioneers, and Cat® auctions, plus equipment financing and leasing through Ritchie Bros. Financial Services. For more information about the unprecedented choice provided by Ritchie Bros., visit RitchieBros.com.
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