Client Services Scheduling Administrator
- 📍 Winsford
💰 Salary: £27,040 per annum
🕒 Full-Time | Monday–Friday | 08:30–17:00
About the Role
We are looking for a proactive and organised Client Services Scheduling Administrator to join our busy team in Winsford. This role is ideal for someone with strong administration and customer service skills who enjoys working in a fast-paced environment and delivering excellent support to clients and customers.
You’ll play a key role in coordinating vehicle collections, handling customer and client queries, supporting claims processes, and ensuring service levels are consistently achieved.
Key Responsibilities
- Handle telephone, email, post, and portal-based queries from customers, clients, suppliers, and third parties in a professional manner, ensuring DPA/GDPR compliance at all times.
- Carry out general client services administration, including scanning, filing, database updates, and user account/portal access management.
- Process client instructions such as manual and automated uplifts, salvage clearances, and respond to fines and penalty charge notices.
- Support customers with claims-related queries, cherished plate retention, finance management, and coordination of personal belongings returns.
- Liaise with internal teams (E.g. Client, Operations, Auction, and Scheduling) to resolve issues, including vehicles awaiting sale or collection.
- Arrange vehicle collections by contacting policyholders, holding garages, and repair centres, ensuring accurate information, charges, and driver notes are recorded.
- Negotiate and validate Garage release fees in line with company guidelines, confirming payment methods and obtaining client approval prior to allocation.
- Complete all reasonable tasks requested by department management in a timely, efficient, and safe manner.in a timely, efficient, and safe manner.
- Manage claim settlements, including issuing settlement offers, liaising with customers to explain outcomes, objection handling and ensuring timely and accurate completion in line with SLAs
Skills & Experience
Essential:
- Strong administration and organisational skills
- Confident using Microsoft Office packages
- Excellent communication and customer service skills
- Professional telephone manner
- Ability to prioritise workloads and work independently
- Positive attitude and strong team-working skills
- Reliable and punctual
Desirable:
- Knowledge of motor vehicles
- Previous experience within the motor industry
Qualifications
- Good standard of Maths and English
What We Offer
- Monday–Friday 40 hour week
- Ongoing training and development opportunities
- Free onsite parking
- Uniform and PPE provided
- Telus Health support
- Employee discounts on Vodafone, vehicle parts, and non-auction vehicles
- One paid volunteering day per year
- 28 days holiday including Bank Holidays
- Pension scheme with 3.5% employer contribution
Additional Information
Please note this role is subject to satisfactory DBS, right to work, and reference checks.
We reserve the right to close this vacancy early should a suitable candidate be identified, so early applications are encouraged
About UsIAASkills Required
- Strong administration and organisational skills
- Confidence using Microsoft Office packages
- Excellent communication and customer service skills
- Professional telephone manner
- Ability to prioritise workloads and work independently
- Positive attitude and strong team-working skills
- Reliable and punctual
- Knowledge of motor vehicles
- Previous experience within the motor industry
- Good standard of Maths and English
RB Global Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about RB Global and has not been reviewed or approved by RB Global.
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Retirement Support — Retirement plans with employer matching are highlighted in multiple postings, supporting long‑term savings for U.S. employees. Plan details are positioned as a core component of the total package and are frequently called out alongside other key benefits.
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Equity Value & Accessibility — An Employee Stock Purchase Plan is emphasized, including accessible design features such as cashless participation and look‑back/discount mechanics. Participation is portrayed as broad and a meaningful part of total rewards across regions.
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Leave & Time Off Breadth — Paid time off and company holidays are consistently described as part of the standard offering. Time away benefits are frequently praised as a strength that enhances overall compensation value.
RB Global Insights
What We Do
RB Global, Inc. (NYSE: RBA) (TSX: RBA) is a leading, omnichannel marketplace and trusted provider of value-added insights, services and transaction solutions for buyers and sellers of commercial assets and vehicles worldwide. Through its global network of auction sites and digital platform, RB Global serves customers worldwide across a variety of asset classes, including automotive, construction, commercial transportation, government surplus, lifting and material handling, energy, mining and agriculture. The company’s end-to-end marketplace solutions include Ritchie Bros., IAA, Rouse Services, SmartEquip and VeriTread. For more information about RB Global, visit rbglobal.com.
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