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Our mission is to make the world a safer, more secure and sustainable place.
The Role
Lead assigned client programs as the primary internal and external point of contact. Monitor KPIs, scorecards, profitability, and program health; coordinate onboarding, training, audits, inspections, QBRs, corrective actions, and client projects. Document program requirements, resolve inquiries, and collaborate with operations, quality, sales, and support teams to ensure service quality, efficiency, and client satisfaction.
Summary Generated by Built In
JOB DESCRIPTION
QUALIFICATIONS
What we offer:
We understand compensation is an important factor as you consider the next step in your career. The estimated salary range for this position is $101,000. - 120,000. and is based on multiple factors, including job-related knowledge/skills, experience, geographical location, as well as other factors. This position is eligible for annual bonus compensation with a target payout of 20% of the base salary.
This position also provides health benefits such as medical, dental and vision; wellness benefits such as mental and financial health; and retirement savings (401K) commensurate with the standard rewards offered in each individual location or country. We also provide full-time employees with paid time off including vacation (15 days), holiday including floating holidays (12 days) and sick time off (72 hours).
- Serve as overall internal knowledge base and pivotal point of contact for all matters related to assigned client.
- Monitor client program KPIs/scorecards, anticipate needs, spot trends and opportunities, and report out to the organization.
- Accountable for Program Service, maintenance, and health of program, QBR Leads client/lab/vendor onboardings and trainings.
- Serve as primary point of contact between Client Program Team and clients, leading engagements between the client and other UL teams.
- Ensure Program Requirements are clearly documented, communicated, and updated throughout the organization.
- Collaborate and coordinate with Operations, Support Services, Quality Assurance, Sales, Business Development and other affiliated stakeholders to ensure that clients experience superior service.
- Lead client discussions related to their testing, audits, inspections and other service needs and program development, onboarding and delivery.
- Support quarterly business reviews, corrective action plans, and client projects.
- Follow up on inquiry calls; respond to specific client inquiries promptly and professionally.
- Monitor profitability of account and look for ways to improve efficiency and profitability through standardization, centralization, or automation.
- Read and follow the Underwriters Laboratories Code of Conduct and follow all physical and digital security practices.
- Performs other duties as directed.
QUALIFICATIONS
- University degree (Equivalent to a Bachelors Degree) in a related discipline
- 8+ years of directly related experience.
- Familiarity with testing, audits and inspections within the Retail, Wholesale industry
- Demonstrated ability to keep multiple projects on schedule.
- Demonstrated ability to successfully manage complex client programs.
- Ability to serve as liaison between sales, marketing, client services and operations fulfillment functions by applying knowledge of UL services, policies and procedures.
- Demonstrated computer literacy and ability to use company databases.
- Excellent problem-solving and negotiation skills.
- Demonstrated ability to successfully interface with customers of all levels.
What we offer:
We understand compensation is an important factor as you consider the next step in your career. The estimated salary range for this position is $101,000. - 120,000. and is based on multiple factors, including job-related knowledge/skills, experience, geographical location, as well as other factors. This position is eligible for annual bonus compensation with a target payout of 20% of the base salary.
This position also provides health benefits such as medical, dental and vision; wellness benefits such as mental and financial health; and retirement savings (401K) commensurate with the standard rewards offered in each individual location or country. We also provide full-time employees with paid time off including vacation (15 days), holiday including floating holidays (12 days) and sick time off (72 hours).
Skills Required
- University degree equivalent to a bachelor's degree in a related discipline
- 8+ years of directly related experience
- Familiarity with testing, audits, and inspections within the retail or wholesale industry
- Ability to keep multiple projects on schedule
- Experience managing complex client programs
- Ability to liaise between sales, marketing, client services, and operations fulfillment functions
- Knowledge of services, policies, and procedures
- Computer literacy and ability to use company databases
- Excellent problem-solving and negotiation skills
- Ability to interface successfully with customers at all levels
What the Team is Saying
Jacqueline
Senior Software Sales Executive
Min
Software Product Manager
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Shubhankar
Sr. Data Scientist
Anthony
IT Technical Specialist
Emily
Software Solution Architect
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Ebony
Project Manager
Michael
Senior Director IT, Business Enablement
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UL Solutions Compensation & Benefits Highlights
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Retirement Support — Retirement programs are characterized as a standout, with a strong 401(k) match and additional company contributions noted. Feedback suggests the plan design compares well within the overall package.
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Leave & Time Off Breadth — Paid vacation/PTO, sick time, floating holidays, and two paid volunteer days are available, alongside parental and family leave. Feedback suggests the time-off structure is competitive and scales with tenure or role.
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Healthcare Strength — Multiple medical plan options with HSA/FSA, plus dental, vision, life, disability, and EAP resources indicate broad coverage. Feedback suggests access and choice are solid even if costs vary by plan and situation.
UL Solutions Insights
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The Company
What We Do
A global leader in applied safety science, UL Solutions transforms safety, security and sustainability challenges into opportunities for customers in more than 100 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth. The UL Certification Marks serve as a recognized symbol of trust in our customers’ products and reflect an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.
Why Work With Us
Science is in our DNA; we are endlessly curious and passionate about seeking and speaking the truth. We take delight in knowing that our work makes a meaningful contribution to society, and we are proud that our culture is centered on integrity, collaboration, inclusion and excellence.
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UL Solutions Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Depending on the role we offer hybrid or remote opportunities.
Typical time on-site:
Flexible
