Business Operations Partner - Global Client Management

Job Description:

Deliver end-to-end, high-quality service to Global Client Management (GDC) leadership by coordinating operational activities, enabling governance and cadence, and ensuring effective alignment between Country/Cluster/Regional stakeholders and internal services functions.

How you´ll make your mark:

• Acts as the internal business operations point of contact (SPOC) for GDC
• Partners closely with SSD leadership to translate strategy into execution, strengthen operational consistency, and ensure the cluster operates efficiently while aligning with broader organizational goals
• Acts as a trusted advisor and problem-solver—bringing structure, data, and clarity to complex, cross-functional work
• Supports GCM leadership by coordinating operational activities, enabling governance and cadence, and ensuring effective alignment between stakeholders and internal shared services functions
• This role is internal-facing, relationship-driven, and focused on operational enablement rather than direct service delivery or people management
• Acts as the connector with Finance
• Functions as an early-warning system for capacity constraints, risks, operational excellence and service-quality issues
• Ensures alignment with SSD POR, readiness, and financial planning

About you:

• Bachelor degree or equivalent.
• ITIL certification, PMP certification preferable.
• Experience in project/process or ITIL infrastructure management is an advantage.
• Customer support experience, CSAT-centric “internal” / external.
• Fluent in Operations practices – budgeting, Long-Term Planning (LTP), Plan of Record (POR), Business Performance Review.
• IT industry knowledge, Support portfolio, HPE products literate .
• Fluent in written and verbal English.
• MS Office.
• Strong analytical, problem-solving, and execution skills.
• Excellent communication and stakeholder management abilities.
• Experience working cross-functionally and influencing without direct authority.
• Ability to translate company strategy into execution.
• Country/Cluster knowledge.
• Active participation in Country/Cluster sessions.
• Comfort working with performance metrics, dashboards, and operational data including financial reports.
• Proactiveness.
• Financial/business acumen.
• Executive level presentation skills.

Accessibility

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here.

Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

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Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

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