LAB Manager

Job Description:

The Global Lab Manager implements the GTS Global Lab mission and values and defines the direction to be taken in the future. This person is also responsible for daily operational excellence and accountable for the Lab facility in Sofia.  The Manager must balance the needs, expectations of users, partners, Lab Staff (if any) and stakeholders. The Manager implements and manages an organization that is logical, has defined key accountabilities and is effective and efficient. 

The below responsibilities apply to both Sofia and Global Lab Management.

How you will make your mark:

The Global Lab Manager will be part of both the GTS Sofia and the Global Lab Management teams, and will be responsible and accountable for key aspects of the CSC Sofia/Global Lab programs, including:  

• Engagement with users/stakeholders  

• Operating Level Agreements (OLA) and performance reporting  

• Implementing and Managing consistent workload tracking practices across labs 

• Management of equipment and infrastructure budget, procurement, deployment and disposal 

• Financial accountability and predictability (to both GSR and Global Lab leadership) 

• Asset Management  

• Communication and reporting 

• Ensuring Safety and Security policies are met 

• Engagement with key partners (GRE, HPE-IT, etc.) 

About you:

• University degree or equivalent in business administration or in a technical discipline  

• At least 5+ years of relevant experience. Extensive and proven operations and technical experience in Technical Support 
• Fluent in English language  
• Strong technical affinity and experience 

• Hands-on approach 

• Result-orientated 

• Excellent planning and organizational skills. 

• Good analytical skills  

• Demonstrated communication skills 

• A comprehensive understanding of Support Delivery processes 

• Demonstrated experience managing and leading in a multi-cultural organization 

• Advanced HPE product knowledge  

• Internal HPE tools   

Accessibility

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here.

Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Job:

Job Level:

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

Recruitment Fraud Alert

We have become aware of an increase in fraudulent recruitment activities in which individuals impersonate our company or authorized recruitment agencies to offer fake employment opportunities. These scams may occur through false websites, emails, social media, or chat-based applications and often aim to obtain personal information or money. Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge a candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. We also never request personal information such as back account details, Social Security numbers, or national IDs via social media or chat applications.

All legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual’s own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately.