This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.
Who We Are:
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Job Description:
We are looking for Business Operations Lead – Tunis HUB to join our team!
Lead and orchestrate operational excellence for the Global Technical Support Tunis HUB and Geos by driving governance, performance management, and transformation initiatives. Act as the strategic enabler and single point of accountability for operational processes, ensuring alignment with corporate objectives and bold goals. Deliver executive-level business reviews, foster collaboration across hubs, and champion innovation through automation, analytics, and continuous improvement to optimize customer experience and organizational performance.
How you will make your mark:
Operational Excellence & GovernanceDeploy and measure Objectives and Key Results (OKRs) aligned with Business bold goals.
Define and track KPIs across Global Technical Support.
Drive performance reviews and ensure alignment with organizational goals.
Lead operational excellence through standardization, simplification, and automation of business processes.
Own HUB governance and policies, ensuring compliance and driving metrics leadership.
Enable end-to-end customer experience through analytics, insights, and dashboards.
Standardize processes, enforce compliance, and mitigate risks.
Collaborate with Ops Leads, SME’s and hubs globally to ensure operational excellence.
Prepare and deliver Quarterly Business Reviews (QBRs) and organizational performance reports for senior leadership.
Consolidate insights into clear, actionable narratives for executive decision-making.
Drive internal transformation projects across the organization.
Drive cost optimization and ROI tracking for transformation projects.
Drive financial discipline across the organization.
Build and lead current and future Cap-Cap models.
Ensure timely delivery of milestones and adoption of new processes.
Own and deploy the Organization’s Plan of Record (PoR).
Contribute to strategic planning and governance frameworks that optimize operational performance.
Align resource planning with business priorities.
Align operational priorities with corporate objectives and transformation roadmaps.
Serve as the bridge between business strategy and execution, ensuring operational readiness for growth initiatives.
Promote collaboration across HPE Operations and hubs.
Champion innovation and automation initiatives to modernize operations.
Incubate ideas for process automation, AI-driven analytics, and digital transformation.
Identify opportunities for process optimization and digital transformation.
Drive operational maturity assessments and benchmark against industry best practices.
About you:
Typically 8+ years in business operations, service delivery, or related disciplines.
Proven track record in transformation leadership and operational governance.
Experience working across geographies and managing complex operational frameworks.
Deep understanding of IT services and operational governance.
Advanced project and change management skills (certification preferred).
Excellent communication and executive presentation skills.
Ability to influence across functions and geographies.
Proficiency in analytics, reporting tools, and automation platforms.
Ensures operational excellence and resilience for growth.
Drives innovation and efficiency across global delivery operations.
Provides leadership with data-driven insights for strategic decisions.
Additional Skills:
What We Can Offer You:
Health & Wellbeing
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
Unconditional Inclusion
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
Let's Stay Connected:
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Job:
ServicesJob Level:
Expert
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.
Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.
HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.
No Fees Notice & Recruitment Fraud Disclaimer
It has come to HPE’s attention that there has been an increase in recruitment fraud whereby scammer impersonate HPE or HPE-authorized recruiting agencies and offer fake employment opportunities to candidates. These scammers often seek to obtain personal information or money from candidates.
Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge any candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. The credentials of any hiring agency that claims to be working with HPE for recruitment of talent should be verified by candidates and candidates shall be solely responsible to conduct such verification. Any candidate/individual who relies on the erroneous representations made by fraudulent employment agencies does so at their own risk, and HPE disclaims liability for any damages or claims that may result from any such communication.
Top Skills
What We Do
In 1939, Bill Hewlett and Dave Packard, college friends turned business partners, started the original Silicon Valley startup in the space of a rented Palo Alto garage. Starting with audio oscillators, the friends built the foundation for a company that would grow to become a global leader in enterprise technology.
More than 75 years later, our success is exemplified through our employees’ drive to advance ideas that bring meaningful innovations to life for our customers and partners around the globe. We are guided by our mission to help customers use technology to turn ideas into value, and empower them to transform industries, markets and lives. We simplify Hybrid IT, power the Intelligent Edge and provide the expertise to make it all happen.
