This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.
Who We Are:
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Job Description:
We are looking for Morpheus Solution Specialist to join our team!
How you will make your mark:
- Provide technical support for VM Essentials and Morpheus Enterprise deployments across on‑prem, hybrid, and cloud environments.
- Diagnose and troubleshoot issues related to virtualization, compute, storage, networking, and automation platforms.
- Drive timely resolution of support cases in alignment with SLAs.
- Assist customers during PoC cycles with configuration validation, environment readiness, and blocker resolution.
- Document solutions, FAQs, and best practices to improve internal knowledge bases.
- Collaborate with cross‑functional teams including Product, Engineering, and Sales Engineering to ensure customer success.
- Handle standard break/fix tickets and routine troubleshooting.
- Perform environment checks, configuration assistance, and log analysis.
- Escalate complex issues to Specialists/Experts with proper investigation.
- Maintain accurate case documentation and customer communication.
About you:
- 1–3 years of experience in technical support or infrastructure operations.
- Basic understanding of virtualization technologies (VMware, Hyper-V, KVM).
- Familiarity with Linux/Windows environments and troubleshooting tools.
- Good analytical and communication skills
- Exposure to Morpheus, vSphere, vCenter, or comparable CMP/VM platforms.
- Experience with hybrid cloud environments (Azure, AWS, GCP).
- Understanding of API integrations, automation workflows, or infrastructure-as-code tools.
- Ability to work in fast-paced environments with global customers.
Additional Skills:
What We Can Offer You:
Health & Wellbeing
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
Unconditional Inclusion
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
Let's Stay Connected:
Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.
Job:
EngineeringJob Level:
TCP_02
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.
Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.
HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.
Recruitment Fraud Alert
We have become aware of an increase in fraudulent recruitment activities in which individuals impersonate our company or authorized recruitment agencies to offer fake employment opportunities. These scams may occur through false websites, emails, social media, or chat-based applications and often aim to obtain personal information or money. Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge a candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. We also never request personal information such as back account details, Social Security numbers, or national IDs via social media or chat applications.
All legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual’s own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately.
Skills Required
- 1-3 years of experience in technical support or infrastructure operations
- Basic understanding of virtualization technologies
- Familiarity with Linux/Windows environments
- Good analytical and communication skills
- Exposure to Morpheus, vSphere or comparable platforms
- Experience with hybrid cloud environments
- Understanding of API integrations
Hewlett Packard Enterprise Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Hewlett Packard Enterprise and has not been reviewed or approved by Hewlett Packard Enterprise.
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Parental & Family Support — HPE is associated with extensive paid parental leave and transition options that allow a part-time return for an extended period, alongside supports like adoption and fertility resources. Family-oriented programs such as backup care are also part of the package, reinforcing day-to-day caregiving support.
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Wellbeing & Lifestyle Benefits — Wellbeing offerings include always-available virtual counseling, mindfulness resources, and fitness access, positioning mental health support as a visible benefit. “Wellness Fridays” and paid volunteer time add lifestyle-oriented time flexibility beyond standard PTO.
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Retirement Support — Retirement benefits include a 401(k) match, alongside standard insurance coverage, which provides a baseline level of long-term financial support. An employee stock purchase option is also described, adding an additional savings mechanism for participants.
Hewlett Packard Enterprise Insights
What We Do
In 1939, Bill Hewlett and Dave Packard, college friends turned business partners, started the original Silicon Valley startup in the space of a rented Palo Alto garage. Starting with audio oscillators, the friends built the foundation for a company that would grow to become a global leader in enterprise technology. More than 75 years later, our success is exemplified through our employees’ drive to advance ideas that bring meaningful innovations to life for our customers and partners around the globe. We are guided by our mission to help customers use technology to turn ideas into value, and empower them to transform industries, markets and lives. We simplify Hybrid IT, power the Intelligent Edge and provide the expertise to make it all happen.
