Spectrum Jobs

Business Client Service Representative, Spectrum Business

Spectrum

Business Client Service Representative, Spectrum Business

Posted 3 Hours Ago

Be an Early Applicant

Charlotte, NC, USA

In-Office

Mid level

Information Technology • Internet of Things • Mobile • On-Demand • Software

The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company.

The Role

Provides post-installation support for business, SMB, enterprise, and bulk residential accounts. Processes account changes and orders, resolves billing disputes and disconnects, audits customer information, maintains synchronized billing and CRM records, troubleshoots service issues, and coordinates corrections with internal teams. Ensures service commitments, departmental SLAs, quality standards, and customer satisfaction are met.

Summary Generated by Built In

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Do you thrive on building strong client relationships and solving complex account issues? At Spectrum, you will join our team as an Business Client Service Representative, providing expert post-installation support for account changes, billing inquiries and audit functions. By ensuring accounts are accurate and concerns are resolved promptly, you will contribute directly to client satisfaction and the reliability of our services.
How You Will Make an Impact

Partner with clients to process move, add or change requests across Enterprise, SMB and residential bulk products, including upgrades and account modifications
Oversee order management from post-sales through order entry, ensuring timely service within departmental guidelines
Review, research and resolve client concerns such as billing disputes, aging activity and disconnects, addressing inquiries efficiently
Identify discrepancies in contract or billing systems and collaborate with internal teams to request and implement corrections
Audit, validate and update customer information, keeping billing and CRM systems synchronized for accurate reporting
Troubleshoot varying situations, engaging appropriate resources to meet customer commitments and resolve root causes
Remain knowledgeable about supported products, services and systems to provide informed assistance
Participate in quality coaching sessions to ensure efficient and effective customer interactions
Communicate work-related concerns to supervisors and comply with departmental SLAs and company policies

Working Conditions

Office environment
Flexible hours may be required

What You Will Bring to Spectrum
Required Qualifications
Education

Associate's degree in business or equivalent field

Experience

3 + years of telecommunications or cable industry knowledge
2 + years of ICOMS and/or CSG billing and data entry experience
2 + years of experience with Customer Relationship Management databases such as Salesforce
Skills
Read, write, speak and understand English
Ability to learn quickly and handle multiple tasks simultaneously
Strong organizational and prioritization skills for working under time constraints with minimal supervision
Flexibility to work, day and evening hours as needed
Effective understanding of billing systems
Proficiency in Microsoft Word and Excel, and working knowledge of the Internet, email and browsers
Team-oriented, self-motivated and dedicated approach with strong initiative
Attention to detail, accuracy and excellent follow-up abilities

#LI-EW1
CAM105 2026-82498 CAM105 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.

Skills Required

Associate's degree in business or an equivalent field
At least 3 years of telecommunications or cable industry knowledge
At least 2 years of ICOMS and/or CSG billing and data entry experience
At least 2 years of experience with CRM databases such as Salesforce
Ability to read, write, speak, and understand English
Ability to learn quickly and manage multiple tasks simultaneously
Strong organizational and prioritization skills, including ability to work under time constraints with minimal supervision
Flexibility to work day and evening hours as needed
Effective understanding of billing systems
Proficiency in Microsoft Word and Microsoft Excel
Working knowledge of the Internet, email, and web browsers
Team-oriented, self-motivated, dedicated, and proactive approach
Attention to detail, accuracy, and excellent follow-up abilities

What the Team is Saying

Spectrum Compensation & Benefits Highlights

Retirement Support — A dollar-for-dollar 401(k) match, alongside an additional company retirement contribution for many employees, is positioned as a standout pillar of total rewards. Stock purchase opportunities with company-matched RSUs add a longer-term wealth component.
Affordable Benefits — Medical, dental, and vision coverage is paired with the employer absorbing annual premium increases for many years, helping keep employee premiums lower over time. Health care accounts and mental-health resources further support cost control and access.
Wellbeing & Lifestyle Benefits — Tuition-free education through Guild and up to $10,000 annually for approved external programs reduce out-of-pocket learning costs. Free or discounted Spectrum internet/TV/voice and sizable mobile discounts provide everyday savings beyond core insurance.

Learn more about Spectrum's Compensation & Benefits →

Spectrum Insights

What's It Like to Work at Spectrum? Spectrum Culture & Values Spectrum Career Growth & Development What's the Work-Life Balance Like at Spectrum? Spectrum Leadership & Management Spectrum Company Growth, Stability & Outlook

View all jobs at Spectrum

View Spectrum Profile

Report Job

Am I A Good Fit?

beta

Get Personalized Job Insights.

Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.

The Company

HQ: Stamford, CT

100,000 Employees

Year Founded: 1993

What We Do

Our Product and Technology team creates, develops, and operates the nation’s fastest mobile service, most reliable internet service, most viewed live TV app, and the most advanced WiFi, serving nearly 100 million users and 500 million devices. We are transforming the next era of connectivity and entertainment experiences together. The experience within Spectrum’s Product and Technology team is unmatched and there are opportunities to grow your career as a designer, architect, engineer, developer, operator, or data scientist. We are creative, disciplined, hard-working, complex-problem solvers that believe in collaborating to deliver the highest quality customer experience.

Why Work With Us

At Spectrum, we continually refine technology, process, and structure. We are committed to delivering a superior network infrastructure, the most competitive products, and highly rated customer experiences. Our talented team of experts deploys technology solutions and builds systems and tools for our employees to provide exceptional operations.