About this Opportunity
We are looking for a BSS L2 SME to provide advanced support, incident and problem management, troubleshooting, RCA, and functional ownership of Netcracker Convergent Billing & Rating platforms. You will ensure billing and charging services remain available, accurate, and compliant with SLA/OLA targets.
What You Will Do
Production Support & Incident Management
- Act as the L2 SME for Netcracker Convergent Billing & Rating.
- Handle P1/P2 incidents and drive resolution.
- Perform RCA and prepare post-incident reports.
- Support complex billing, rating, and charging issues.
- Ensure compliance with SLA/OLA targets.
Troubleshooting & Operations
- Troubleshoot issues related to charging, billing, payments, adjustments, discounts, taxation, itemization, late payment generation, and invoice formatting.
- Investigate CDR ingestion, mediation, rating, billing, and invoice generation issues.
- Validate data consistency across Product Catalog, Product Offering (PO), Product Structure (PS), Rating Engine, and Billing Engine.
- Support complex scenarios including split charging, bill shock, taxation, and discount issues.
- Monitor application performance, stability, and data integrity.
- Analyze alerts, identify recurring issues, and drive permanent fixes.
Stakeholder & Release Management
- Act as the escalation point for L1 and offshore L2/L3 teams.
- Coordinate with IT, network, mediation, integration, and Netcracker support teams.
- Support business stakeholders during incidents and billing cycles.
- Participate in CAB, incident reviews, and governance meetings.
- Validate changes, hotfixes, patches, UAT, regression testing, and production releases.
- Ensure adherence to ITIL-based change and release processes.
Documentation & Knowledge Sharing
- Maintain runbooks, SOPs, and known error databases.
- Document troubleshooting procedures and RCA findings.
- Mentor and support L1 engineers.
What You Will Bring
- Bachelor's degree in Telecommunications, Computer Science, or a related field.
- 8+ years of Telecom BSS and Netcracker Convergent Billing & Rating experience.
- Hands-on experience with Product Catalog, PO, PS, Rule Engine, Discounts & Promotions, Rating Engine, Billing Engine, and invoice lifecycle.
- Strong understanding of event processing, split charging, bill shock, taxation, adjustments, and corrections.
- Experience supporting Order-to-Cash (O2C) processes.
- Strong troubleshooting and problem-solving skills.
- Experience with REST/SOAP APIs, mediation platforms, and ESB integrations.
- Ability to analyze Netcracker logs and CDR flows.
- Strong Unix/Linux and shell scripting skills.
- Basic to intermediate SQL skills.
- Knowledge of Java and JavaScript.
- Understanding of SSL certificates and security configurations.
- Strong knowledge of ITIL Incident, Problem, and Change Management.
- Proven experience handling P1/P2 production incidents.
- Experience with ServiceNow, Remedy, or JIRA.
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: United Arab Emirates (AE) || Dubai
Req ID: 786302
Skills Required
- Bachelor's degree in Telecommunications, Computer Science, or related field.
- 8+ years of Telecom BSS and Netcracker Convergent Billing & Rating experience.
- Hands-on experience with Product Catalog, Product Offering (PO), Product Structure (PS), Rule Engine, Discounts & Promotions, Rating Engine, Billing Engine, and invoice lifecycle.
- Strong understanding of event processing, split charging, bill shock, taxation, adjustments, and corrections.
- Experience supporting Order-to-Cash (O2C) processes.
- Proven experience handling P1/P2 production incidents and strong troubleshooting/problem-solving skills.
- Experience with REST/SOAP APIs, mediation platforms, and ESB integrations.
- Ability to analyze Netcracker logs and CDR flows.
- Strong Unix/Linux and shell scripting skills.
- Basic to intermediate SQL skills.
- Knowledge of Java and JavaScript.
- Understanding of SSL certificates and security configurations.
- Strong knowledge of ITIL Incident, Problem, and Change Management.
- Experience with ServiceNow, Remedy, or JIRA.
What the Team is Saying
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Ericsson Compensation & Benefits Highlights
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Healthcare Strength — Health coverage options are described as broad, with multiple medical plan choices (often three) plus dental and mental health resources. U.S. materials also reference PPO and HDHP options, and some teams contribute to HSAs.
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Retirement Support — U.S. postings outline a 401(k) with an automatic 3% company contribution plus matching that reaches 4% when employees contribute 5%. This combination is repeatedly listed in role postings and characterized as strong for the sector.
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Parental & Family Support — U.S. job descriptions frequently cite up to 16 weeks paid maternity leave and 6 weeks paid parental/adoption leave at 100% pay. These benefits are positioned as exceeding many U.S. corporate policies.
Ericsson Insights
What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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Ericsson Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Ericsson adopts a hybrid work model globally because we know balance matters. Sometimes things are better in real life. Other times we can be more productive at home. Our hybrid approach gives you the best of both worlds.
