About this opportunity
We are looking for an experienced Digital Application SME to provide end-to-end technical expertise, production support, governance, and continuous improvement for enterprise digital platforms, including customer-facing websites, mobile applications, APIs, and supporting systems. You will be responsible for ensuring application availability, performance, stability, security, SLA/KPI compliance, and operational readiness while working closely with business, technology, and vendor teams.
What you will do
• Act as the technical SME and escalation point for digital applications, production issues, and customer-impacting incidents.
• Provide end-to-end support for websites, mobile applications, APIs, middleware, CIAM/SSO, and enterprise integrations.
• Maintain application availability, performance, capacity, stability, and operational readiness.
• Troubleshoot issues across WebLogic, JBoss, Tomcat, Apache, OpenShift, Java, SQL, Linux, JMS/MQ, LDAP, and ForgeRock CIAM/SSO.
• Support WebCenter Sites (WCS), including configuration, publishing, troubleshooting, and log analysis.
• Investigate performance issues across application, middleware, database, network, messaging, and integration layers.
• Support APIGEE, payment gateways, SOAP/REST services, TIBCO, billing systems, and enterprise integrations.
• Monitor application health using Kibana/ELK, Grafana, AppDynamics, and similar tools.
• Manage deployments, migrations, patches, upgrades, SSL certificates, and configuration changes.
• Lead technical troubleshooting during Incident, Problem, Change, and Major Incident Management activities.
• Prepare RCAs and drive corrective and preventive actions.
• Coordinate with internal teams and vendors to resolve complex technical issues.
• Support security, audit, compliance, vulnerability remediation, RFI/RFP activities, technical evaluations, and operational readiness reviews.
• Drive automation, monitoring improvements, modernization initiatives, and knowledge sharing.
• Participate in 24x7 production support and critical incident escalation activities.
What you will bring
• Bachelor's degree in Computer Science, IT, Engineering, or a related field.
• Strong experience supporting enterprise applications and digital platforms.
• Hands-on expertise in WebLogic, JBoss, Tomcat, Apache, OpenShift, Java, SQL, Linux, JMS/MQ, and LDAP.
• Experience with WebCenter Sites (WCS), ForgeRock CIAM, SSO, and enterprise integrations.
• Knowledge of payment gateways, billing systems, messaging platforms, and digital customer journeys.
• Strong troubleshooting skills across JVM, logs, heap/thread dumps, SQL, network traces, and application performance.
• Experience with Kibana/ELK, Grafana, AppDynamics, or similar monitoring tools.
• Understanding of APIGEE, SOAP/REST services, React, Next.js, Node.js, and TIBCO.
• Strong Linux command-line and shell scripting skills.
• Experience with Incident, Problem, and Change Management.
• Experience managing deployments, migrations, patching, and application upgrades.
• Knowledge of PCI DSS, SOX, VAPT, SAST/DAST, security vulnerabilities, and audit requirements.
• Experience supporting vendor management, technical evaluations, BOQs, and RFI/RFP activities.
• Strong communication and analytical skills, with the ability to mentor technical teams.
• Willingness to support a 24x7 operational environment.
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: United Arab Emirates (AE) || Dubai
Req ID: 789692
Skills Required
- Bachelor's degree in Computer Science, IT, Engineering, or a related field
- Strong experience supporting enterprise applications and digital platforms
- Hands-on expertise in WebLogic, JBoss, Tomcat, Apache, OpenShift, Java, SQL, Linux, JMS/MQ, and LDAP
- Experience with WebCenter Sites, ForgeRock CIAM, SSO, and enterprise integrations
- Knowledge of payment gateways, billing systems, messaging platforms, and digital customer journeys
- Strong troubleshooting skills across JVM, logs, heap/thread dumps, SQL, network traces, and application performance
- Experience with Kibana/ELK, Grafana, AppDynamics, or similar monitoring tools
- Understanding of APIGEE, SOAP/REST services, React, Next.js, Node.js, and TIBCO
- Strong Linux command-line and shell scripting skills
- Experience with Incident, Problem, and Change Management
- Experience managing deployments, migrations, patching, and application upgrades
- Knowledge of PCI DSS, SOX, VAPT, SAST/DAST, security vulnerabilities, and audit requirements
- Experience supporting vendor management, technical evaluations, BOQs, and RFI/RFP activities
- Strong communication and analytical skills, with the ability to mentor technical teams
- Willingness to support a 24x7 operational environment
What the Team is Saying
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What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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Employees engage in a combination of remote and on-site work.
Ericsson adopts a hybrid work model globally because we know balance matters. Sometimes things are better in real life. Other times we can be more productive at home. Our hybrid approach gives you the best of both worlds.
