About this opportunity
We are seeking a Pega CVM Expert to join our team in the UAE with strong experience in Pega Decisioning, Pega Marketing, Customer Value Management (CVM), and production operations. In this role, you will design, support, optimize, and maintain Pega-based customer decisioning solutions, provide SME-level operational support, troubleshoot production issues, define application architecture, implement integrations, and ensure the stability and performance of large-scale production environments.
What You Will Do
• Design, develop, support, and optimize CVM solutions using Pega technologies.
• Provide SME-level L3 support for Pega CVM and Decisioning platforms.
• Troubleshoot application, integration, database, middleware, infrastructure, and OpenShift-related issues.
• Lead incident troubleshooting, perform RCA, and drive corrective actions.
• Define and enhance application architecture, scalability, performance, stability, and cost efficiency.
• Build, deploy, and support customer decisioning solutions.
• Develop Pega integrations using REST, SOAP, XML, Kafka, and external services.
• Configure and optimize CDH, ADM, NBA, decision strategies, adaptive and predictive models.
• Support PostgreSQL, SQL, Cassandra, MongoDB, and third-party analytics integrations.
• Monitor and optimize application performance, system resources, dashboards, alerting, and KPIs.
• Support releases, deployments, migrations, upgrades, DR, failover, and business continuity activities.
• Maintain SOPs, runbooks, KEDB, troubleshooting guides, and recovery procedures.
• Drive automation, continuous improvement, governance, service reviews, and Agile delivery activities.
• Collaborate with business, application, infrastructure, security, and vendor teams.
What You Will Bring
• Bachelor's degree in Computer Science, IT, Engineering, or a related field.
• PCDC certification is highly preferred.
• 6+ years of IT experience and 4+ years in Pega Decisioning and Pega Marketing.
• Strong experience with CVM and customer decisioning solutions.
• Experience supporting Pega solutions in OpenShift production environments.
• Experience in L3 production support, incident management, problem management, RCA, governance, and ITIL processes.
• Expertise in CDH, ADM, NBA Designer, and Kafka integrations.
• Experience with adaptive and predictive models and third-party big data integrations.
• Strong knowledge of PostgreSQL, SQL, Cassandra, MongoDB, OOP concepts, and design patterns.
• Experience with monitoring, logging, alerting, dashboards, deployments, migrations, and upgrades.
• Knowledge of Agile methodologies and software development best practices.
• Pega Paid Media Manager experience is an advantage.
• Strong analytical, communication, stakeholder management, and problem-solving skills.
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: United Arab Emirates (AE) || Dubai
Req ID: 789715
Skills Required
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field
- 6+ years of IT experience
- 4+ years of experience in Pega Decisioning and Pega Marketing
- Strong experience with Customer Value Management and customer decisioning solutions
- Experience supporting Pega solutions in OpenShift production environments
- Experience with L3 production support, incident management, problem management, root-cause analysis, governance, and ITIL processes
- Expertise in CDH, ADM, NBA Designer, and Kafka integrations
- Experience with adaptive and predictive models and third-party big data integrations
- Strong knowledge of PostgreSQL, SQL, Cassandra, MongoDB, object-oriented programming concepts, and design patterns
- Experience with monitoring, logging, alerting, dashboards, deployments, migrations, and upgrades
- Knowledge of Agile methodologies and software development best practices
- PCDC certification
- Pega Paid Media Manager experience
What the Team is Saying
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What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Ericsson adopts a hybrid work model globally because we know balance matters. Sometimes things are better in real life. Other times we can be more productive at home. Our hybrid approach gives you the best of both worlds.
