About this opportunity:
We are looking for an experienced Microsoft Infrastructure & Collaboration SME to join the IT Operations team and provide expert-level administration, troubleshooting, and operational support across Microsoft infrastructure and collaboration technologies.
The primary focus of this role is Microsoft Exchange On-Premises, Exchange Online, Active Directory, and Microsoft Entra ID, with additional exposure to Microsoft 365, Intune, SharePoint, SCCM/MECM, SCOM, Azure Virtual Desktop (AVD), Enterprise Vault, Windows Server, and Azure services.
What you will do:
- Provide L3/SME support for Exchange On-Premises, Exchange Online, and Hybrid environments.
- Administer and troubleshoot Exchange servers, mailboxes, databases, mail flow, connectors, and related services.
- Support Active Directory Domain Services (AD DS), including DNS, Group Policy, authentication, replication, and domain controllers.
- Administer Microsoft Entra ID, including identity, authentication, users, groups, and roles.
- Lead complex incident resolution, perform Root Cause Analysis (RCA), and implement corrective actions.
- Support Azure Virtual Desktop (AVD), including host pools, session hosts, FSLogix profiles, and user connectivity.
- Support Microsoft 365 services and Azure integrations with on-premises infrastructure.
- Administer and support Windows Server, Enterprise Vault, SCCM/MECM, SCOM, SharePoint, and Intune.
- Perform infrastructure patching, upgrades, maintenance, and vulnerability remediation.
- Develop PowerShell automation for operational and administrative activities.
- Maintain technical documentation, SOPs, runbooks, and recovery procedures.
- Collaborate with Infrastructure, Security, Network, Application, and Vendor teams to ensure service reliability.
What you will bring:
- A minimum of 8 years of experience in Microsoft Infrastructure and IT Operations.
- Strong hands-on expertise in:
- Microsoft Exchange On-Premises, Exchange Online, and Hybrid
- Active Directory Domain Services (AD DS)
- Microsoft Entra ID (Azure AD)
- AD/Entra Connect
- DNS, Group Policy, AD replication, and authentication
- Windows Server Administration
- PowerShell scripting and automation
- Experience with Microsoft 365, Intune, SharePoint, SCCM/MECM, SCOM, Azure Virtual Desktop (AVD), Enterprise Vault, and Azure services.
- Experience supporting large-scale enterprise production environments.
- Strong troubleshooting, analytical, problem-solving, and incident management skills.
- Experience working within ITIL/ITSM environments and using ITSM and monitoring platforms such as ServiceNow or HPSM.
- Ability to work independently, take ownership, and collaborate effectively across technical teams.
- Excellent communication, stakeholder management, and documentation skills.
- Experience mentoring junior engineers is an advantage.
- Microsoft certifications such as AZ-104, AZ-800/AZ-801, Microsoft 365 Administrator, AZ-305, or other relevant Microsoft certifications are considered an advantage.
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: United Arab Emirates (AE) || Dubai
Req ID: 790050
Skills Required
- Minimum 8 years of experience in Microsoft Infrastructure and IT Operations
- Hands-on expertise with Microsoft Exchange On-Premises, Exchange Online, and Hybrid environments
- Hands-on expertise with Active Directory Domain Services, DNS, Group Policy, AD replication, and authentication
- Hands-on expertise with Microsoft Entra ID and AD/Entra Connect
- Windows Server administration experience
- PowerShell scripting and automation experience
- Experience with Microsoft 365, Intune, SharePoint, SCCM/MECM, SCOM, Azure Virtual Desktop, Enterprise Vault, and Azure services
- Experience supporting large-scale enterprise production environments
- Strong troubleshooting, analytical, problem-solving, and incident management skills
- Experience working in ITIL/ITSM environments and using ITSM or monitoring platforms such as ServiceNow or HPSM
- Ability to work independently, take ownership, and collaborate across technical teams
- Excellent communication, stakeholder management, and documentation skills
- Experience mentoring junior engineers
- Microsoft certifications such as AZ-104, AZ-800/AZ-801, Microsoft 365 Administrator, or AZ-305
What the Team is Saying
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Ericsson Compensation & Benefits Highlights
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Healthcare Strength — U.S. job postings describe multiple medical plan options (including PPO and HSA‑eligible HDHP) plus dental and vision, aligning with a comprehensive medical suite. Corporate materials also emphasize wellbeing resources and EAP support.
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Retirement Support — Company communications and U.S. materials reference market‑competitive retirement benefits, including a 401(k) with automatic employer contributions and additional matching. Investor and benefits materials signal a structured approach to total rewards that includes long‑term savings programs.
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Parental & Family Support — U.S. and EWS guides and postings highlight paid maternity and parental/adoption leave at full pay, alongside structured short‑term disability at full pay for defined weeks by tenure. These programs are positioned as part of a family‑friendly, work‑life‑balance offering.
Ericsson Insights
What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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Ericsson Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Ericsson adopts a hybrid work model globally because we know balance matters. Sometimes things are better in real life. Other times we can be more productive at home. Our hybrid approach gives you the best of both worlds.
