About this opportunity:
We are looking for an experienced MS Infrastructure & Collaboration SME to join the IT Operations team. This role requires deep, hands-on expertise in Exchange Server On-Premises administration as the primary and mandatory skill set. Exposure to Exchange Online, Hybrid configurations, Active Directory, and Microsoft Entra ID is also required, along with experience across the broader Microsoft ecosystem, including Microsoft 365, Intune, SharePoint, SCCM/MECM, SCOM, AVD, Enterprise Vault, Windows Server, and Azure.
This is not an Exchange Online-only or cloud-only role. To be succcessful in this role you must have current, production-level experience managing Exchange Server On-Premises environments, including DAGs, databases, certificates, transport services, and mail flow within a live enterprise environment.
What you will do
- Provide L3/SME-level support for Exchange On-Premises, including DAG architecture, database availability groups, certificate lifecycle management, transport services, connectors, and mail flow troubleshooting.
- Manage Exchange Hybrid configurations connecting Exchange On-Premises with Exchange Online.
- Support Active Directory Domain Services (AD DS), including DNS, Group Policy, authentication, and replication, ensuring the health of Exchange-dependent services.
- Administer Microsoft Entra ID, including identities, authentication, users, groups, and roles, in support of a hybrid identity model.
- Lead complex incident resolution and root cause analysis for Exchange On-Premises outages, DAG failovers, and certificate-related mail flow issues.
- Support Azure Virtual Desktop (AVD), Microsoft 365 services, and Azure integrations with on-premises infrastructure.
- Administer supporting platforms including Windows Server, Enterprise Vault, SCCM/MECM, SCOM, SharePoint, and Intune.
- Perform Exchange On-Premises patching, cumulative update deployments, certificate renewals, and vulnerability remediation activities.
- Develop PowerShell automation for Exchange and Active Directory operational tasks.
- Maintain SOPs and runbooks covering Exchange On-Premises failover, certificate renewal, disaster recovery, and DAG recovery procedures.
What you will bring
Must have
- Minimum 8 years of hands-on experience administering Microsoft Exchange Server On-Premises in a large enterprise production environment.
- Experience with:-Exchange DAG configuration, quorum management, witness servers, database failover, and recovery.-Exchange certificate lifecycle management, including CSR generation, renewal, and multi-server certificate deployment.-Exchange transport services, connectors, and mail flow troubleshooting.-Exchange Hybrid configurations and coexistence with Exchange Online.-Active Directory Domain Services (AD DS), DNS, Group Policy, and replication.-Microsoft Entra ID (Azure AD) and Microsoft Entra Connect.-Windows Server administration and PowerShell scripting.
Nice to have
- Experience with-Microsoft 365-Microsoft Intune-SharePoint-SCCM/MECM-SCOM-Azure Virtual Desktop (AVD)-Enterprise Vault-Microsoft Azure services-ITIL/ITSM platforms such as ServiceNow and HPSM-Microsoft certifications such as AZ-104, AZ-800/AZ-801, M365 Administrator, or AZ-305
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: United Arab Emirates (AE) || Dubai
Req ID: 790050
Skills Required
- Minimum 8 years of experience in Microsoft Infrastructure and IT Operations
- Hands-on expertise with Microsoft Exchange On-Premises, Exchange Online, and Hybrid environments
- Hands-on expertise with Active Directory Domain Services, DNS, Group Policy, AD replication, and authentication
- Hands-on expertise with Microsoft Entra ID and AD/Entra Connect
- Windows Server administration experience
- PowerShell scripting and automation experience
- Experience with Microsoft 365, Intune, SharePoint, SCCM/MECM, SCOM, Azure Virtual Desktop, Enterprise Vault, and Azure services
- Experience supporting large-scale enterprise production environments
- Strong troubleshooting, analytical, problem-solving, and incident management skills
- Experience working in ITIL/ITSM environments and using ITSM or monitoring platforms such as ServiceNow or HPSM
- Ability to work independently, take ownership, and collaborate across technical teams
- Excellent communication, stakeholder management, and documentation skills
- Experience mentoring junior engineers
- Microsoft certifications such as AZ-104, AZ-800/AZ-801, Microsoft 365 Administrator, or AZ-305
What the Team is Saying
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What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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Ericsson Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Ericsson adopts a hybrid work model globally because we know balance matters. Sometimes things are better in real life. Other times we can be more productive at home. Our hybrid approach gives you the best of both worlds.
