Be an Early Applicant
Building a better future for this generation and the next.
The Role
Provide Tier 1 customer support via phone, email, chat and ticketing systems. Troubleshoot standard issues, document cases, escalate complex problems, deliver one-on-one training, coordinate across teams, and maintain positive customer relationships. Must be bilingual English-Spanish and work flexible shifts in an automotive contact-center environment.
Summary Generated by Built In
The Customer Care Specialist II plays an advanced mid-level role in assisting customers through various channels, including inbound calls, support ticketing systems, and established customer engagement. They focus on developing and maintaining positive relationships with customers by addressing inquiries related to company products, features, and services. Their responsibilities encompass handling routine customer care tasks with guidance, including responding to customer requests, tracking and documenting issues, troubleshooting basic problems, escalating when needed, coordinating with other teams, and using basic computer and communication skills. While proficient at resolving common and moderately complex concerns independently, they refer complex, unexpected, or recurring issues to internal experts to ensure prompt and effective resolution. Customer Care Specialist II serves as experienced frontline support, delivering exceptional customer service and contributing to overall customer satisfaction.
PRIMARY DUTIES/KEY RESPONSIBILITES
Qualifications:
Minimum:
USD 21.83 - 32.79 per hour
Compensation:
Hourly pay rate is in the range of $21.83 - $32.79/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Benefits:
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
EOE, including disability/vets
PRIMARY DUTIES/KEY RESPONSIBILITES
- Receive and respond to customer requests through various channels (e.g. phone, email, chat, and ticketing systems).
- Provide Tier 1 support, troubleshooting, and resolving standard and recurring issues with the customer's configuration, company software, or other vendor integration points.
- Provide one-on-one training for new and/or existing customers as needed while working on support issues to help drive customer satisfaction.
- Apply appropriate security tools or processes to assess customer records or other electronic information.
- Document customer inquiries, status, and resolution.
- Work across teams when needed and follow up with customers to resolve issues satisfactorily.
- Provide effortless Customer Experience: Ask questions and actively listen to customers to understand their issues, always demonstrating respect and concern.
- Perform related duties as assigned by the supervisor.
Qualifications:
Minimum:
- High School Diploma/GED
- Generally, less than 2 years of experience
- Schedule - must have flexibility to work evenings, weekends, holidays as required.
- Multi-task and prioritize required. Ability to handle multiple projects/tasks at a time.
- Understand foundational levels of computers and technology, internet, email.
- Excellent oral and written communications skills, particularly in a phone or email context.
- Experience working in a contact center metrics driven environment.
- Strong communication skills and basic computer knowledge.
- Ability to operate under tight pressure.
- Experience working in the automotive industry.
- Bilingual English-Spanish is required
USD 21.83 - 32.79 per hour
Compensation:
Hourly pay rate is in the range of $21.83 - $32.79/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Benefits:
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
EOE, including disability/vets
Skills Required
- High School Diploma or GED
- Less than 2 years of experience (generally)
- Flexible schedule including evenings, weekends, and holidays
- Experience in a contact center, metrics-driven environment
- Bilingual English-Spanish
- Experience working in the automotive industry
- Foundational computer and technology knowledge (internet, email)
- Excellent oral and written communication skills (phone and email)
- Ability to multi-task, prioritize, and operate under pressure
- Authorized to work in the United States without sponsorship
What the Team is Saying
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Cox Enterprises Compensation & Benefits Highlights
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Healthcare Strength — Healthcare coverage is positioned as robust with multiple medical plan options (PPOs and an HSA‑eligible HDHP), in‑network preventive care at 100%, and expanded mental health and virtual care access. Specialized offerings such as fertility benefits, gender‑affirming care, and wellness programs (e.g., Calm, FitnessOnDemand, Hinge Health) further bolster breadth.
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Retirement Support — The 401(k) program features an enhanced employer contribution for most newer hires—dollar‑for‑dollar matching up to 6% and an automatic 2% contribution after 90 days, with legacy formulas for earlier hire dates. Financial tools and student‑debt support via Candidly deepen long‑term savings support.
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Parental & Family Support — Paid parental leave of eight weeks, adoption assistance (up to $5,000 per adoption), and resources like backup care and childcare discounts are highlighted. Family‑building and caregiving supports (e.g., fertility coverage, Milk Stork, Care.com access) are emphasized across materials.
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The Company
What We Do
Cox Enterprises is a family-owned enterprise spanning 125+ years of innovation. Through our diverse network of businesses, our people are shaping the future with bold thinking, cutting-edge technology and an unwavering commitment to doing what’s right. Across a range of industries — including automotive, agriculture, cleantech, journalism and more — we’re building a better future for this generation and the next. Make your mark at Cox!
Why Work With Us
Founded in 1898, Cox Enterprises is a community of kind, grounded individuals who work together to drive positive change across vital industries. At Cox, employees experience meaningful work, great benefits, work-life balance and a supportive team environment, plus ample opportunities for career growth across our family of businesses.
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Cox Enterprises Teams
Product & Tech
About our Teams
Cox Enterprises Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Typical time on-site:
Flexible
