At MetLife, we’re a purpose-driven company that helps our customers build a more confident future.
The Role
The AVP, Composite AI Product Management & Enablement will lead global AI and automation initiatives, ensuring scalability, governance, and alignment with enterprise objectives while driving organizational change.
Summary Generated by Built In
Description and Requirements
About the Role
MetLife seeks a technical visionary, action-oriented leader to serve as Associate Vice President for Automation and AI Effectiveness. This role will enable global scale and coherence for MetLife's hybrid automation and AI platform ecosystem, combining orchestration, cognitive services, and generative AI to drive enterprise transformation.
Reporting to the Vice President of Automation & AI, this position is responsible for shaping platform engagement, accelerating adoption, and shaping the broader organizational mindset toward scalable AI-driven value delivery. The AVP will play a critical role in ensuring that AI and automation capabilities are accessible, governed appropriately, and aligned with MetLife's business and technology strategy.
Key Responsibilities
• Lead global enablement of MetLife's hybrid intelligent automation and artificial intelligence platforms, ensuring platform coherence, adoption scalability, and business alignment across all regions and businesses.
• Drive the productization of AI and automation capabilities into enterprise-consumable services, reusable components, and modular patterns that enable efficient and responsible reuse.
• Own and streamline AI and automation-related approval processes, reducing friction while maintaining required oversight, compliance traceability, and ethical standards.
• Lead the formation and development of federated Centers of Excellence supporting intelligent automation and AI; mentor capability leaders and drive cohesion across federated teams.
• Improve business impact of vendor-sourced platforms and tooling by aligning capabilities with identified use cases, minimizing vendor sprawl, enabling the enterprise on new platform capabilities, and maintaining clear operating models aligned with MetLife's expectations.
• Serve as strategic partner to senior business and technology stakeholders to ensure automation and AI initiatives are aligned with enterprise objectives and structured for sustained value.
• Evaluate the health and performance of the overall AI and automation portfolio, identifying opportunities to rebalance investments toward higher-impact use cases or capabilities.
• Establish methods for quantifying solution effectiveness and realized business value, enabling better prioritization, reuse, and storytelling around automation impact.
• Lead cultural and mindset shifts by enabling fast, visible wins at scale, using these to anchor adoption of new platform behaviors and practices.
Required Qualifications
• 15+ years of experience spanning enterprise technology, business transformation, platform architecture, and large-scale program leadership.
• Background integrating professional consulting skills, business acumen, and deep technical fluency without anchoring to a single engineering discipline or technology stack.
• Demonstrated success leading global enablement initiatives that required operating across diverse technical environments, compliance landscapes, and organizational silos.
• Experience forming and scaling Centers of Excellence or similar capability hubs to drive sustainable value and internal enablement.
• Proven ability to design and operationalize reusable frameworks that balance control with autonomy, driving platform leverage without impeding business agility.
• Strong communication and influence skills with demonstrated success navigating matrixed global enterprises and cross-functional stakeholder environments.
Preferred Qualifications
• Experience in insurance, financial services, or regulated global industries.
• Familiarity with AI/automation tooling ecosystems (e.g., RPA, workflow orchestration, low-code platforms, LLM-based services) from a platform management or architecture perspective.
• Experience designing metrics frameworks for AI solution effectiveness, platform adoption, and value realization.
Location Expectation: This is a hybrid role requiring a minimum of 3 days per week in office.
The expected salary range for this position is . This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
#BI-Hybrid
About the Role
MetLife seeks a technical visionary, action-oriented leader to serve as Associate Vice President for Automation and AI Effectiveness. This role will enable global scale and coherence for MetLife's hybrid automation and AI platform ecosystem, combining orchestration, cognitive services, and generative AI to drive enterprise transformation.
Reporting to the Vice President of Automation & AI, this position is responsible for shaping platform engagement, accelerating adoption, and shaping the broader organizational mindset toward scalable AI-driven value delivery. The AVP will play a critical role in ensuring that AI and automation capabilities are accessible, governed appropriately, and aligned with MetLife's business and technology strategy.
Key Responsibilities
• Lead global enablement of MetLife's hybrid intelligent automation and artificial intelligence platforms, ensuring platform coherence, adoption scalability, and business alignment across all regions and businesses.
• Drive the productization of AI and automation capabilities into enterprise-consumable services, reusable components, and modular patterns that enable efficient and responsible reuse.
• Own and streamline AI and automation-related approval processes, reducing friction while maintaining required oversight, compliance traceability, and ethical standards.
• Lead the formation and development of federated Centers of Excellence supporting intelligent automation and AI; mentor capability leaders and drive cohesion across federated teams.
• Improve business impact of vendor-sourced platforms and tooling by aligning capabilities with identified use cases, minimizing vendor sprawl, enabling the enterprise on new platform capabilities, and maintaining clear operating models aligned with MetLife's expectations.
• Serve as strategic partner to senior business and technology stakeholders to ensure automation and AI initiatives are aligned with enterprise objectives and structured for sustained value.
• Evaluate the health and performance of the overall AI and automation portfolio, identifying opportunities to rebalance investments toward higher-impact use cases or capabilities.
• Establish methods for quantifying solution effectiveness and realized business value, enabling better prioritization, reuse, and storytelling around automation impact.
• Lead cultural and mindset shifts by enabling fast, visible wins at scale, using these to anchor adoption of new platform behaviors and practices.
Required Qualifications
• 15+ years of experience spanning enterprise technology, business transformation, platform architecture, and large-scale program leadership.
• Background integrating professional consulting skills, business acumen, and deep technical fluency without anchoring to a single engineering discipline or technology stack.
• Demonstrated success leading global enablement initiatives that required operating across diverse technical environments, compliance landscapes, and organizational silos.
• Experience forming and scaling Centers of Excellence or similar capability hubs to drive sustainable value and internal enablement.
• Proven ability to design and operationalize reusable frameworks that balance control with autonomy, driving platform leverage without impeding business agility.
• Strong communication and influence skills with demonstrated success navigating matrixed global enterprises and cross-functional stakeholder environments.
Preferred Qualifications
• Experience in insurance, financial services, or regulated global industries.
• Familiarity with AI/automation tooling ecosystems (e.g., RPA, workflow orchestration, low-code platforms, LLM-based services) from a platform management or architecture perspective.
• Experience designing metrics frameworks for AI solution effectiveness, platform adoption, and value realization.
Location Expectation: This is a hybrid role requiring a minimum of 3 days per week in office.
The expected salary range for this position is . This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
#BI-Hybrid
Top Skills
AI
Automation
Llm-Based Services
Low-Code Platforms
Rpa
Workflow Orchestration
What the Team is Saying
Chelsea
Senior Threat Response Engineer
Nick
Assistant Vice President, Developer Platforms
Naren
AVP, Business Analytics
Laura
Director, Artificial Intelligence
Bill
EVP & Head of Global Technology and Operations
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The Company
What We Do
We're honored to be No. 10 on Great Place to Work's World's Best Workplaces and recognized in the Fortune 100 Best Companies to Work For® list in 2025. At MetLife, we're leading the global transformation of an industry we’ve defined for over 157 years.
At MetLife, every innovation and line of code is a lifeline for our customers and their families—from victims of natural disasters to people living with disabilities and beyond. With operations in more than 40 markets and leading positions across the globe, MetLife fosters an inclusive culture where our people are energized and inspired to deliver for our customers and communities.
Join our remarkable journey—one in which you help write the next century of innovation in financial services—because with MetLife, making the world a better place is All Together Possible.
Why Work With Us
At MetLife, you’ll be working for a company whose purpose is to help customers throughout their life’s journey, and often in their most critical time of need. You’ll be a part of developing leading-edge platforms that will have a lasting impact on the lives and well-being of tens of millions of customers.
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MetLife Teams
Product + Tech
About our Teams
MetLife Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
MetLife's current workplace policies classify roles as Office, Hybrid or Virtual based on the nature of work, encouraging new ways of working together
Typical time on-site:
Flexible
New York, NY
Bridgewater, NJ
Cary, NC
CDMX, CDMX
Clarks Summit, PA
Greenville, SC
Tampa, FL
Whippany, NJ
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