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Our mission is to make the world a safer, more secure and sustainable place.
The Role
Provide pre- and post-sales administrative support for appliances/HVAC accounts: engage customers via phone/email, prepare quotes using pricing tools, process orders in ERP, track account history, coordinate with account managers and technical staff, and meet timelines under moderate supervision.
Summary Generated by Built In
JOB DESCRIPTION
QUALIFICATIONS
ABOUT US
A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers' product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers' products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.
ABOUT THE TEAM
There's nothing more fundamental than the air we breathe and the water we drink. Our rigorous testing processes help providers deliver these fundamental building blocks safely around the world. And with the rise of smart, connected homes, the work we do has never been more exciting - or more innovative. Whether it's light pollution, security systems or smart appliances, we work with commercial systems to ensure their performance and safety for people around the world. We're passionate about exploring new solutions and finding better ways to help create healthier, happier environments. Join our team and play an essential role in shaping safer futures.
- Engages with customers via telephone or electronic inquiries to address inquiries and admin-related activities
- Coordinates pre- and post-sale actions to ensure customers are meeting TIC certification requirements and product or service adoption timelines
- Works within standard operating procedures under supervision to develop and share quotes using standardized pricing tools
- Client follow-up and aid in turning quotes into orders. Process quotes into Orders using ERP
- Support account managers & SE/ISEs by performing included but not limited to admin-related tasks
- Applies experience and skills to complete assigned work within own area of expertise
- Connects customer to appropriate UL personnel (Account Manager, SEs/ISEs, delivery teams and engineers, etc.) when appropriate
- Track account history and supply data from internal sources as requested by account owners and representatives to facilitate deeper knowledge of account and account opportunities
- Collaborates with internal resources to resolve customer inquiries and ensure that the customer receives the proper message to ensure complete understanding and results requested
- Based on the relationship and deep understanding of the customer and needs, provides input to account manager or SE/ISE to inform sales strategy where applicable
- Build an internal UL problem-solving network and proactively engage internal personnel to
- anticipate problems, improve delivery, and develop solutions that improve ULS' customer experience
- Meet established timelines for pre-and post-sales activities.
- Works with a moderate degree of supervision
- Performs other duties as directed.
QUALIFICATIONS
- Bachelor's degree
- Proficient in MS Office (Word, PowerPoint, Excel, Outlook), and CRM software
- Under 1 years of related experience
- Business acumen and a sufficient understanding of business sales processes
- Sufficient understanding of core UL products / services for aligned industry to effectively generate quotes.
- Experience managing internal systems and data sources
- Strong communication and administrative skills
- English proficiency preferred.
ABOUT US
A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers' product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers' products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.
ABOUT THE TEAM
There's nothing more fundamental than the air we breathe and the water we drink. Our rigorous testing processes help providers deliver these fundamental building blocks safely around the world. And with the rise of smart, connected homes, the work we do has never been more exciting - or more innovative. Whether it's light pollution, security systems or smart appliances, we work with commercial systems to ensure their performance and safety for people around the world. We're passionate about exploring new solutions and finding better ways to help create healthier, happier environments. Join our team and play an essential role in shaping safer futures.
Skills Required
- Bachelor's degree
- Proficient in MS Office (Word, PowerPoint, Excel, Outlook)
- Experience with CRM software
- Under 1 years of related experience
- Business acumen and understanding of business sales processes
- Sufficient understanding of core UL products/services to generate quotes
- Experience managing internal systems and data sources
- Strong communication and administrative skills
- English proficiency
What the Team is Saying
Jacqueline
Senior Software Sales Executive
Min
Software Product Manager
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Shubhankar
Sr. Data Scientist
Anthony
IT Technical Specialist
Emily
Software Solution Architect
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Ebony
Project Manager
Michael
Senior Director IT, Business Enablement
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UL Solutions Compensation & Benefits Highlights
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Retirement Support — The 401(k) program is portrayed as strong, with a notable employer match and an additional company contribution after the first year that enhances long‑term savings. This structure is consistently highlighted as a differentiator in the total rewards mix.
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Healthcare Strength — Medical coverage is characterized by multiple plan options administered by a major carrier and a substantial employer cost share, alongside dental, vision, and mental‑health/EAP resources. The breadth of choices and supportive programs underscore a comprehensive health offering.
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Leave & Time Off Breadth — PTO with sick time, floating holidays, and dedicated paid volunteer days are emphasized, along with paid parental bonding and family‑care leave. Flexible work arrangements by role further increase the practical utility of time‑off benefits.
UL Solutions Insights
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The Company
What We Do
A global leader in applied safety science, UL Solutions transforms safety, security and sustainability challenges into opportunities for customers in more than 100 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth. The UL Certification Marks serve as a recognized symbol of trust in our customers’ products and reflect an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.
Why Work With Us
Science is in our DNA; we are endlessly curious and passionate about seeking and speaking the truth. We take delight in knowing that our work makes a meaningful contribution to society, and we are proud that our culture is centered on integrity, collaboration, inclusion and excellence.
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UL Solutions Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Depending on the role we offer hybrid or remote opportunities.
Typical time on-site:
Flexible
