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Our mission is to make the world a safer, more secure and sustainable place.
The Role
Provide HR shared-services support by processing HR data transactions, assisting managers and employees with HRIS (ServiceNow/Oracle HCM), responding to inquiries across phone/chat/email, maintaining records and SLAs, contributing to knowledge base improvements, and supporting HR programs and projects.
Summary Generated by Built In
JOB DESCRIPTION
QUALIFICATIONS
- Processes HR Data Transactions using applicable technologies to ensure data integrity and proper case documentation.
- Ensures Manager Self Service entries are accurate and work with Managers who need assistance.
- Reviews data needed for personal information changes including employee information, the details of the change, and the documentation needed to make the requested change both inside and outside of HRIS (ServiceNow and HCM). Assists with building a more robust knowledge base for the askHR Team.
- Works with and defer complex inquires as applicable, to the correct HR staff member and solves issues and questions that arise within the team, department, or with customers.
- Promptly and thoroughly responds to inquiries while maintaining a high level of confidentiality, customer satisfaction and service excellence.
- Assists employees with systems navigation, finding forms, form submissions, guiding to knowledge articles and other support documents that drive a strong self-service culture and greater employee experience.
- Assists in administering HR programs or policies following established procedures by resolving inquiries and/or following the askHR delivery model for handling.
- Prepares, maintains, and distributes records, forms, basic data and reports as well as compiles data/reports on SLAs, Customer Satisfaction, and regular reviews inquiries to improve content of knowledge articles, processes, etc.
- Supports the development and execution of HR projects and Performs other duties as directed. Read and follow the Underwriters Laboratories Code of Conduct and follow all physical and digital security practices.
- Other duties as assigned.
QUALIFICATIONS
- University Degree in Human Resources Administration, Business Administration or a related discipline (or equivalent years of experience) plus generally 1-3 years of Human Resources administration or HR shared services experience.
- Basic analytical skills. Basic knowledge of HR and Organizational policies, procedures and processes.
- Basic Knowledge of customer service principles, procedures, techniques, systems, and standards.
- Good customer service and strong listening skills with an empathetic approach.
- Good interpersonal and communication skills and the ability to work effectively with a wide range of constituencies.
- Ability to successfully execute against established Service Level Agreements (SLAs).
- Basic knowledge and working understanding of HRIS (ServiceNow and Oracle HCM) platforms.
- Ability to utilize multiple systems while handling customers/employees via phone, chat, email, etc.
Skills Required
- University degree in Human Resources Administration, Business Administration, or related discipline (or equivalent experience)
- 1-3 years of Human Resources administration or HR shared services experience
- Basic analytical skills
- Basic knowledge of HR and organizational policies, procedures, and processes
- Basic knowledge of customer service principles, procedures, techniques, systems, and standards
- Strong customer service and active listening skills with an empathetic approach
- Good interpersonal and communication skills to work with diverse constituencies
- Ability to meet and execute against established Service Level Agreements (SLAs)
- Basic knowledge and working understanding of HRIS platforms (ServiceNow and Oracle HCM)
- Ability to use multiple systems while handling customers via phone, chat, and email
What the Team is Saying
Jacqueline
Senior Software Sales Executive
Min
Software Product Manager
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Shubhankar
Sr. Data Scientist
Anthony
IT Technical Specialist
Emily
Software Solution Architect
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Ebony
Project Manager
Michael
Senior Director IT, Business Enablement
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UL Solutions Compensation & Benefits Highlights
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Strong & Reliable Incentives — Incentive pay is positioned as broad-based, with UL stating all employees are eligible for an annual performance bonus across regions. This universal design creates a consistent incentive foundation regardless of role or country.
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Retirement Support — Retirement offerings are described as strong, featuring a 401(k) with matching up to a total 5% and an additional 4% company retirement contribution after the first year in U.S. materials. Employees also reference access to an employee stock purchase plan in the U.S. and many major operating regions.
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Healthcare Strength — Health coverage breadth includes medical, dental, and vision with U.S. plans noting the company pays over 75% of medical premiums and offers PPO and HDHP options. Supportive programs like FSAs/HSAs, disability, life insurance, EAP, and mental‑health resources are frequently cited.
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The Company
What We Do
A global leader in applied safety science, UL Solutions transforms safety, security and sustainability challenges into opportunities for customers in more than 100 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth. The UL Certification Marks serve as a recognized symbol of trust in our customers’ products and reflect an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.
Why Work With Us
Science is in our DNA; we are endlessly curious and passionate about seeking and speaking the truth. We take delight in knowing that our work makes a meaningful contribution to society, and we are proud that our culture is centered on integrity, collaboration, inclusion and excellence.
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UL Solutions Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Depending on the role we offer hybrid or remote opportunities.
Typical time on-site:
Flexible
